Hertz had a great selection of SUV vehicles which we were looking for. Kevin helped us check out the right vehicles and gave us sound advice as we evaluated each one. He even got a tape measure so we could measure haul space! And after all that, the price was right! Thanks Kevin.
I drove a friends and fell in love immediately
by Carolb from Syracuse ny
December 20, 2018
The vehicle was very comfortable and drove so smoothly very easy to handle I love all the space it’s just what I may be looking for
Eddie, our salesman, helped us to find the perfect car for our family. We were able to give a description of what we were looking for and our price range and he made the connection perfectly. No back and forth banter on price negotiations. This was the first time I???ve never felt taken advantage of while buying a car. Not to mention, Eddie made sure things went smoothly and quickly as we tackled, what we thought was going to be a feat, with a two and four year old in tow. Thanks again Eddie for the truest hassle free experience. We love our new car. 😊
Easy to Drive
by Sgt. B. from Peoria, AZ
January 6, 2019
The V6 provides plenty of power still averaging 18mpg in the city. The auto idle shutdown takes a little getting used to at stoplights and I have had to watch my head getting in and out due to the angle on the A pillar, but drives great, real smooth and responsive.
Buying a car is an all day event, even if you know what you want. So it???s important to have a good working relationship your sales person. We did. We came in to look at vans and Jade Premo helped us. We specifically came to Hertz because of the selection and mileage of their vehicles (rental inventory) and we didn???t want to pay new vehicle retail especially on Minivans. We test drove a Dodge Caravan but weren???t convinced it was the best choice for our needs. The nice thing about Hertz is they carry a lot of makes and models and Jade showed us several other options in the SUV line and a Toyota van. He went through the features and offered to let us test drive every one of them. Ultimately we determined the Dodge Caravan we looked at first was in fact the best choice for our needs. We then went to negotiate the sale. If your looking to haggle you should go to another dealer because this dealership doesn???t budge much and if you check their pricing against the NADA guide and CarGurus you will understand why. However they give you a few perks that make it worthwhile to buy from them. The finance manager is a nice guy who makes the sale personable and didn???t have to since we came in with financing already in place. Where the dealership really shines is their commitment to customer service. We were at the dealership all day and after taking possession of the vehicle and driving home, it wasn???t until the next day that we discovered the windshield had a crack in it. We notified our salesman Jade about the windshield damage by email because Hertz sales is closed on Sunday. He called us even though he was off and said he was going to talk to his sales manager on Monday when he came in. On Monday he called us and said their service department would be calling. After a couple of calls from Jessica in their service department she determined the windshield would need to be replaced and she was going to talk to the sales department to see how to proceed. She called back and said they are going to replace the windshield at their expense and told us not to worry about driving two cars up on the day of the repair because she would put us in a loaner!!! (We live over 100 miles away). A LOT of dealerships would have told the customer that once the vehicle drives off the lot (more often on used car purchases) anything not in writing to be repaired or replaced is the buyers problem. THUMBS UP 👍 to these guys. Standup business with a great staff and customer service attitude. If your looking for a quality used vehicle and a company that wants your business and won???t sacrifice their reputation on customer service for a buck then you NEED to go to this dealership Overland West Hertz Car Sales in Billings Montana!! And if you want to work with a great salesman then see Jade Premo.
My husband cried when he saw I bought it
by AMYFORD from Baltimore MD
January 12, 2019
Love love love this car. My husband cried he was so excited when I brought it home. I surprised him. The styling is impeccable and the car rides smooth.
When I knew that I would be looking for a used truck, I was really hoping that we would find something at Hertz because of our past experience with them. We really trust their work and word.
2018 Jeep Compass Limited Left me stranded twice
by Waitingforafix from Ct
January 13, 2019
My 2018 Jeep Compass Limited left me stranded twice. Both times it would not start. They were unable to find the problem. Two trips to the dealer. First time it had a little over 200 miles on it second time 3,500 miles on it. Battery is good, charges, mechanic thinks there is something that is causing the battery to lose charge, but, is unable to figure it out. I am now involved with FCA Customer Care . Hoping for a fix to the car,as, it is fun to drive when it works. Comfortable for me , fun panoramic sunroof, and a nice radio. Though being worried every time I go to start it , is not a nice way to feel. This is a safety issue. I would not buy this car again...Too many hassles with the car and aspects of having to work with FCA. I am very happy to read of all the people that are loving their cars. It gives me hope..Be sure you purchase the extra rental policy with the car..
After going to many other dealerships and not being treated right we always end up back at Hertz and working with Brian We like the trust and respect we as a customer received that we can take a car for a test drive without a salesperson We like that we can take the car for as long or short of a test drive as we so choose We have bought many cars from Hertz their staff is always nice and very professional Brain takes the time to listen and finds a car that fits our needs and our budge Even months or years after the sale Brian has been there to answer any questions we always drive away with a good feeling
Great driving car with lots of room for hauling
by jeepfan from Cathedral Cty
January 13, 2019
I wanted a car that I can use to haul things since I'm always buying at garage and estate sales. Also one that is very comfortable for carrying up to 4 passengers around town. This vehicle is perfect for both.
First Rate!! Jay Constantino was very responsive to my questions via text and email, came in on his day off, and I drove through a snow storm to get there. Awesome team, and I will look forward to doing business here in the future.
LOVE my Jeep
December 17, 2018
This is the 2nd Jeep Wrangler that I have owned and, it will not be the last. This jeep is the Sahara Unlimited, 6 speed manual transmission. So much fun to drive. I find it to be quite comfortable and handles any weather and road condition I have encountered perfectly. It is the perfect combination of family vehicle and toy. Switching from the hard top to soft top and back is a fairly simple procedure. It took less than an hour to remove the hard top and apply the soft top last spring, which was the very first time we made the switch. I feel that we will be able to get this done in about 30 minutes this next spring, now that we know what we are doing. When fall came, removing the soft top and putting the hard top back on took less than 30 minutes. I prefer a manual transmission and this one does not disappointing. Of course, it is super fun to drive but, it has GREAT Giddy up!! While I had to select (below) that the primary use of this car is for "Transporting Family", I also use it for fun and playing!!
These guys right here are the most stellar group of individuals I've ever met. We got stranded out in Jackson hole with a broken front differential, way off the beaten trail. I called Jackson Hole Ford and got in contact with Fred Vatter, the service director at JH Ford. Fred had no reason to help us in our circumstances, yet he decided to call a tow truck for us, help us find a place to stay for the night within walking distance of the shop, and do a diagnosis on our truck free of charge. I've never met people who are so kind-hearted, and willing to help someone who is in a bind. Believe it or not, Jackson Hold Ford restored my faith in humanity - you'd be a fool not to buy a truck from them or get your car serviced by them.
Thank you for your amazing customer service, JH Ford!
Most reliable SUV I've owned
by Happly retired from Little Falls
January 7, 2019
Three years owned it and aside from oil changes, no money was stuck into it. Liked it so much, we decided to lease a 2019 Cherokee. In the past owned 2 Lexus, Chevy SUV's and the Jeep was ahead of them. EXCEPT for the leg room in the back seat.
David teamed up with Rod Laird and Brad Wolf to locate a powerful SUV worthy to drive the mountains and valley of Jackson Hole. A twin-turbo Ford Expedition that was tracked down and delivered to us in a timely manner. This team of experts, along with parts manager - Josh, got 'er done for us! We were presented with a great deal, incentives, and an extremely fair trade-in value on our existing vehicle. Honorable and professional people with an outstanding product makes Jackson Hole Ford an almost mythical entity. However, you too will roar like a happy Yeti when you track down David Craig and crew to find your next set of wheels!!!
Fun fun fun!
by MoorparkMark from Moorpark, CA
January 2, 2019
The Wrangler is just plain fun to drive anywhere you need or want to go. I wish I had bought one years ago but I’m making up for lost time.
Tony and Blake was very easy to work with,the deal I received on the truck I purchased was a no haggle process everything I requested they bent over backwards to accomodate my request they gave me more of a trade value than anyone in my home town or other dealership I visited I have been looking for a truck for awhile I saw there web site and I checked out the description of a truck I was looking for it had low miles for the year.It took me awhile to make up my mind to purchase I thought to myself what a great deal I couldn't fine a deal anywhere else around like I am getting I text Tony the salesman and told him I wanted it I researched some recalls on it he put it in there shop and they completed all the recalls on it and replaced the drive line and a u joint in the front suspension caused it had a low and high speed shake Tony did not want me to purchase it with the problems (What honesty) wow and didn't get charged for the repairs.This wouldn't happen at other dealerships they would of charged me for the repairs.I drove about three hours each way to do this deal they even stated they would put me in a hotel for a night or even take the truck home over a weekend WOW and I live in another state one trip to look and test drive back home and then to purchase did all this with a phone call to Blake and text with Tony.Very layed back people they will like I say bend over backwards to make the customer happy.I now think I have true friends in Tony and Blake,and I can also say the service manager was very helpful with the recalls and the repairs and very honest with the condition of the truck and knew the previous owner of the truck said it was a well taken care of unit. I can honestly say without a dought that this is the next dealership you need to check out They have my business now and I am going to tell people about them.
by EnkyJeff from FITCHBURG
January 13, 2019
Everything I wanted in one. Jeep Cherokee limited edition 2019........big screen towing group super full sunroof. Heated leather seats navigator....I love this car Atcthe time that everyone stay home from snow we had fun out .....
Very pleased with everyone I worked with. I love my new Escape
Nice for the price
by hd88302 from Springfield , VA.
January 14, 2019
I really enjoy it. Plenty of front seat room. Great brakes. Rear storeage is very good.
I own the RENEGADE SPORT and it comes w/ a tire inflator , not a spare (???). I paid $322.00 and got a spare tire kit. Also , no satillite radio avail. on my model (????).
We were greeted at the door by friendly smiles and the being opened for us. Carlos was very friendly and helpful. Very comfortable and relaxing. Did not take long at all to sign paperwork.
Electrical Problems from the First 20 Miles
by KellyY from Jasper, TX
January 8, 2019
The Jeep is beautiful, & gets great gas mileage, but it has major electric problems. It doesn’t crank a lot of the time. I just have to sit there from 5-15 minutes pressing the button trying to get it to turn on. The screen messes up a lot. Also, it’s not an AWD, but it literally got stuck sitting in my yard.
I am so disappointed & unhappy. I have an appointment scheduled with the dealership to get it looked at, but I really just want to give it back. I’m not happy.
Wayne and the crew are friendly and want to help you find what you want for the best deal. NO pressure ever!! Love the tech support...I just swing over there and they answer my questions!! When we were out of town hunting one day l locked the keys in the pickup...NO service for OnStar....Derrick found us somehow and saved us!!! :-)
Very comfortable and serves my needs
by Gramma Dottie from Delaware OH
December 22, 2018
The vehicle is very comfortable and has what we were looking for at an affordable price. It’s “cool” looking also for a gramma! Working with Kurt. Great experience.
This is my second vehicle bought here from Brad Hall. He and his manager were both very helpful and courteous. They really work with you for what you wAnt.
Cherokee Trailhawk !
by Jeep Girl from Orange,Tx
January 3, 2019
Ive owned luxury vehicles, convertibles and muscle cars. This is by far my favorite vehicle ever! Ill never trade ir sell my 4x4. Its sporty, classy, comfortable and very economical! All the features I love .
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