I was due for a ???new to me??? car and found one online. It was exactly what I was looking for. The used vehicle was detailed and cleaned up nicely. I traveled from Lexington to Edgefield and would do it again for the great no hassle experience. The staff took time to explain the features of the car and show me how everything works. They even synced my phone. Thank you so much. I love my new Edge.
Very honest, helpful, friendly and very easy to deal with. I called Joe and he had everything ready by the time I got there. Janet was patient and answered all my questions and was honest and very good to work with.
Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of my truck, the technician notified me of the results of her repair inspection. I greatly appreciated her honesty and attention to detail.
The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the repair process and recommendations for other problems areas that need attention. The service department understands our need to have a quick turnaround with our vehicles.
Mike, the deal went fine. I was a bit put off by the fact that I was not told about the truck being a smokers vehicle., even after I asked. I don't know why dealerships never learn this. YOU CAN ALWAYS TELL! I don't care how much detailing you do. I am still waiting for a copy of the carfax. It should have been provided the day I was there. I asked for it and I have asked since and let you know the copy sent by phone is not readable. Lastly, the warranted insurance rates offered were way too high. I don't appreciate being asked what I want for coverage then having a finance person quote on whatever they think they can get away with. Price nearly cut in half towards the end. Someone didn't listen.,,,, It doesn't make sense to negotiate vehicle price then pay a huge premium for a warantee. An experienced car buyer knows that.
Their service dept. is top notch! Great scheduling, prompt courteous service, great communication and no b.s. You just can't get great service like this anymore. I bypass several other dealerships that are much closer to happily drive 40 mins. for the best service.
I had the best experience here. This is a very knowledgeable trustable dealer. We did a lot of our deal over the phone and it did not change when we arrived!! Buy your next Jeep they really know what their doing!!
I live in western Indiana and had spent several hours on the internet trying to locate the 2018 Silverado crew cab that I wanted. I found it at Herlong in Batesburg-Leesville. I spoke with a very friendly and easy-to-talk-to Reed. After agreeing on a deal, I with my two granddaughters drove 700 miles to Herlong. Everyone I met at the dealership was pleasant and friendly and made me feel they were truly appreciative of my business. As we were leaving I was very impressed when Reed and his sales manager both came out, shook my hand and thanked me for my business. It is a class organization! I would recommend them to anyone.
Service overall was fine. Came in on a Saturday, which is first come first serve, for an oil change and rotation. Was out within two hours of arriving. Only real problem i had was someone was burning either incense or a strong cheap candle that triggered my allergies as soon as I walked into the waiting area. Had to walk around the entire lot several time while waiting just to avoid the candle or whatever it was. When it came to check out, i was not asked to come to the cashier over the PA. Didn't know i was ready until the service person told me I was. Walked up to the cashier who was so enthralled with her phone that there were 4 tickets on the counter and when i tapped on the glass after standing there for a few minutes she jumped and finally realized she was at work and should be taking care of customers.
Mercedes Benz is the best. Tyrone Price is the best they come. Always taking care of my requests promptly and paying close attention to detail. That is the reason why I wouldn't go anywhere else. Thanks Mercedes Benz for great talent like Tyrone
Was able to get scheduled when it was a convenient time for me when I arrived they already had me listed on the service screen when I pulled in work was done in a timely manner very satisfied with the service department
Went to just look and test drive the Volkswagen Atlas. Fell in love with the way it drove. We couldn't ask for a better salesman Rob Ibarra. He was not pushy, explained everything and worked with us till we had a deal. Hopefully sending you another deal in a few weeks.
People at the Gerald Jones Audi/VW are very professional and nice to discuss on options with vehicles. It only took a few days before we made our decisions for two vehicles, one to purchase and one to lease. Rod Ibarra made the process of negotiation and completion very smooth. The financing department is very efficient to complete two deals in about 1 hour. Thanks to Bill! This was the second time we made deal with Gerald Jones Audi. Now our family members are driving 2 Audi's and one VW, all from Gerald Jones. I would recommend Gerald Jones to anyone who are interested in owning a new vehicle.
I did a nation wide search for a specific make and model. I found it at Gerald Jones VW. I worked with a great salesperson Rob Ibarra. He answered all my questions promptly and took pictures of things I wanted to see.
It was a pleasure doing business with them.
I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.
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