Used Kia Sorento for sale near Alton, IL

This review is for Jimmy, one of the sales associates here. I spoke with him about my options for trading my vehicle. He was very knowledgeable and helpful. Now that I know my options, I’m looking forward to working with him in the future!

I've own a 2024 Kia Sorento SX Prestige for two months and have been completely satisfied with it. It has more then enough power. For those who have an issue with the dual clutch transmission, should understand that it is a computer controlled manual transmission. It will respond a bit differently then a conventional torque converter type. Some have said it doesn't shift smoothly at lower speeds but I personally have had no issues. I live in Pittsburgh Pa, which has a hilly terrain and bad roads and no problems so far. Stop and go traffic has been a none issue. Very smooth shifting transmission! The ride quality is very good. A little on the firmer side, but it takes large bumps well. Seats are comfortable and the interior has a premium feel. I've own a 2019 Honda Pilot Touring and in my opinion, the Sorento is better in every way except for the room in the rear. And where it excels is in the features it offers! It's much better equipped than Pilot at a less expensive price. It has so far been the best car I've own in my fifty years of buying cars! Everything works! Sorento has been one of Kia's more reliable vehicles. I highly highly recommend!

Representative informed me that my warranty hadn't expired and that it was good until 2027. I had purchased another warranty, and he explained that I needed to cancel it and get a refund.

THIS IS OUR 4th SORENTO. WE ABSOLUTELY LOVE OUR 2021 SORENTO SX. WE HAVE ALWAYS PURCHASED THE SIX CYLINDER FOR THE 2011,2015,2017. ALL THREE ENDED UP WITH 92,000 MILES. OBVIOUSLY WE DRIVE A LOT OF MILES PER YEAR. WHEN THE 2021 SX NEW DESIGN CAME OUT WE HAD TO BUY IT. WE WERE JUST A BIT APPREHENSIVE DUE TO KIA NOT MAKING THE SIX CYLINDER. ONCE WE DROVE THE 2.5 TURBO IT ACTUALLY OUT PERFORMED THE 6. PRESENTLY WE HAVE 46,600 MILES AND STILL LOVE IT. WHEN NEEDED THE ACCELERATION WHEN GETTING ON THE HIGHWAY IS OUTSTANDING. YOU WOULD NEVER FEEL THAT YOU'RE DRIVING A FOUR CYLINDER. BE VERY SURE TO BUY THE LARGER ENGINE WITH THE TURBO. IT HONESTLY MAKES THE DIFFERENCE. THE SX IS WELL APPOINTED WE EXTRAS. GREAT,GREAT VEHICLE FOR THE MONEY.

Exceptional service from my initial internet inquiry to our in person appointment at the dealership. Our sales representative had the car all ready available and warming upon our arrival. Will definitely make the 4 hour trip again.

My 2019 sorento has been a strong performer with no problems at all. Spacious, comfortable and very dependable. Very happy with this SUV Engine is strong, excellent value

Tyreese listened to my wants and even though my initial choice sold prior to my arrival, he found me a better option. He was very knowledgeable about the cars features which made me love my car even more.

I have the Sorento for 2 years now. On long distance drives out of state the seats are very uncomfortable. The trim on the sides windows has to be replace because the finish comes off. The item has been on order for 2 months. Other than the issues I would recommend this car. My daughter still has her 2013 Sorento the engine was replaced this year under warranty.

I had a good experience buying my new truck through Laura. John Touchette was a great salesman throughout the process. Laura provided financing that got me the truck i wanted at a fair price with good interest rate! The whole signing and pickup at the dealership took about an hour. Thanks Laura

My Sorrento has nice styling...is comfortable..get good gas mileage which in this Era is important...love how it is equipped with navigation, heated seats,fold down third seats. This size is perfect for my wife and I and extra room for picking up guests at the airport or bringing groceries home. I would have liked a little more power for getting up to speed in traffic and getting on the highway. All in all I'm very happy with this SUV

Jeff Reed provided great service. He is attentive to what we want to know and goes the extra step to make sure he provides that. All the people we spoke to were professional and friendly.

We had a great experience here with Aidan. The whole crew is pretty low-pressure, which is refreshing in a car dealership. I'd highly recommend them to anyone!

6cyl has good power and acceleration. Sun roof motor failed on me even though I barely used it. Costly to replace. Oil pressure switch failed on me. About a $30 part but $1400 to replace because it’s difficult and time consuming to replace. Third seat not really usable but I only needed the space for hauling. Overall a decent vehicle.

I've been coming to this location for over 6 years now buying (2023 forte) and getting my vehicles serviced (2009 Rio, and 2023 forte). Fast, efficient, not annoying and their transparent.

I bought mine new in June. I now have 28000 miles in March. The steering assist is a game changer on 10-12 hour drives. The car is effortlessly fast , drives easy, and I like the maps and compass.

Buying a vehicle from Matt Gonzalez was an awesome experience he is very knowledgeable and patiently answered every question I had about my new Altima in detail I will certainly buy my next new car from Matt Gonzalez

Turns out the Manager Andrew is a True Gentleman. Treat him with respect and expect the same.

Taking a 12-year-old CTS Sport Wagon to a Cadilllac dealership for service tends to make one brace oneself for the onslaught of potential sales pitch that naturally occurs when an older model comes in for service and the dealership is in the business of selling brand new ones. To my pleasant surprise the approach was quite the opposite and Terry, along with members of the sales staff, all seemed genuinely happy to provide service work without the sales pitch. The work was completed quickly and the car remains the reliable and fun-to-drive car that has been a testament to the make's time-honored claim as "Standard of the World". Even when I mentioned that a new Cadillac might be in the cards someday, the staff was happy to know they were helping keep one of the most iconic models that Cadillac has produced in recent years on the road. Thank you, Terry and the staff who worked diligently to get my car repaired and back to me well within the time frame that had been promised.

Very happy with our purchase! It's got lots of power & very comfortable. With 2nd row folded down we can get 24 bags of groceries in it. Seats are comfortable & my husband who's 6'6" has plenty of leg room. Now I understand why I see so many Kias on the road!!! It's a joy to drive!

When I purchased my dream car Genesis GV70 from this dealership I noticed how well kept the service area was. I only take my car here for service because it is professional, clean, organized and the staff is amazing. They do great work and often have you in and out in less time than expected. Josh and Brad have been so helpful. Their knowledge and experience is much appreciated.

Owned a 2015 Sorrento since 2018. It's a great SUV, very comfortable and smooth quiet ride. Lots of power (v6). No issues only routine maintenance.

Jose was great to work with, this was probably the shortest amount of time I’ve been in a dealership. Showed up on Saturday evening and test drove the car was there about 20-30 minutes, contacted them by phone Monday and I did everything I could do over the phone then got there after work Monday and was there 30 minutes finalizing everything. Out of those 30 minutes we did have to wait 10 because Jose was already with another customer. A no pressure environment and very nice people.

We traded our 2012Optima because of a brake issue the dealership couldn't find. I could've scanned the ABS myself but it was under warranty, so after MANY times to that dealership we switched to another and decided to trade it in and get a 2012 Sorento. The salesman assured us the CARFAX said the car was seviced including all the major components and specifically said,Engine, Transmission and complete driveline,within the 1st month we had oil consumption issues which was diagnosed as a bad engine after being stranded with it,we also had complained about the transmission having issues with it on a few occasions to the dealership now we're getting close to our 10 year warranty period and I'm worried that we'll be stuck with the bill. Our dealership now are awesome they do whatever they can to do right by us. So maybe I'm being paranoid but a couple thousand $$$ isn't something we can afford. We want to keep it if all is good,and might buy a used Kia again in a couple of months it all depends on what happens here.

ABSOUTELY WOULD RECOMMEND!! JIM, KAYLA & BRETT HAVE ALL BE BEYOND AMAZING TO MY SON & I. PROBABLY, LITERALLY THE BEST CAR DEALERSHIP I HAVE EVER BEEN TO. THEY MADE US FEEL COMFORTABLE AND WORKED BEYOND THEIR DAINLY AND NORMAL SCHEDULE TO STAY LATE AND MAKE SURE I WAS TAKEN CARE OF. MY SON WHO DREADED GOING WITH ME, WAS ACTUALLY HAPPY HE WENT. THESE 3 PEOPLE, I CANNOT SAY ENOUGH ABOUT. THANKS YOU AL SO MUCH FOR EVERYTHING. YOU'RE THE BEST 100%.

Everyone has been very conscientious and courteous checking back with me to determine what I want and if I was aware of the age of the vehicle. They also informed me that their service department wanted to work on some issues with the car and that they would let me know what they did and what work they believe still needs to be completed.

Put 38,000 miles on in two yrs. No issues at all. Get 30 mpg in city, and 42 on the road on a 2.5 191 hp. Engine.

Great experience from the Napleton Kia team. They do not change over MSRP and financing was quick easy and painless. Chris Dixon the sales manager was awesome!

Very friendly people and not overbearing. I would definitely recommend them. I will definitely try to buy from them again.

I purchased a 2024 Honda Civic Sport on saturday and I had a very pleasant experience with the sales rep, Michael Comley. He was extremely helpful throughout the entire process and gave me a very fair deal that stayed within my budget. . He took his time to explain and answer all my questions.I highly recommend Mike.

Bought in September 2019, before the pandemic and before the chip shortage for $25900.00 . Now have 65700 miles with no trouble. If you want a reasonable reliable SUV this is it. American made in West Point , GA. Built by non union workers so you will not get the junk the United Auto Workers Union builds. Always use synthetic oil, change every 8-10 thousand miles. Yokohama tires it came with only lasted 40,000 miles. Have Cooper tires on all my autos now, great wearing tires.

I have always had exceptional experiences with this dealership. My go to are Zack & Kevin. They have always been there for me. Will not change coming as long as they are there. They make the service department a pleasant place to come. I know all work as a team, but they are my team

The Kia, Sorento HEV I bought was Mfg. Dec 2023. I Bought in early Feb 2024. I like the design, I noticed when I drive posted speed limit 65 mph., with some hills Los Angles to Riverside I am getting 41 mpg. Of course if I drive 70 mph. All I save is 5 minute's. So I prefer to pay the greedy oil companies less. The vehicle is nice, rides okay, interior is well designed, and quiet. Features are just right, however could have came with front grill camera, and seat cooler. It is a nice vehicle.