I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My first SUV my 5th lexus
by Judyg from Hicksville, ny
December 8, 2018
After driving a Lexus ES 350 for the past 12 years, this is my first SUV. Really like all but one aspect of this car. It gets great mileage on long trips, but most of my driving is local and the mileage is sub 15 Mpg even with premium gas. That’s my only complaint.
Haley Frandy contacted me immediately. She was a wonderful person to work with. The time she spent answering my questions and gave me a detailed training on how to operate the vehicle. If she represents Steven's Creek customer service level I am glad that I picked the right one to do business with.
Nicest car I have ever owned.
by SheilaB from Chehalis, WA
December 4, 2018
The car is beautiful, the inside is plush, comfortable, and the electronics is state of art. It is compact but roomy, and real pleasure to drive.
George and joseph were very helfpful lessthan 2 hours out with anew gs after sale service is impecable
Great style, just a few drawbacks.
by Jog1151 from Oceanport, NJ
November 24, 2018
Beautiful car, I really wanted to love it, there were just a few drawbacks. First thing that I had a problem with, was the very tiny rear window. Almost impossible to see anything when you are in reverse. Obviously there is a backup camera. I just was not comfortable with the limited rear view. I also found the interior a little too snug, nothing I could not deal with though. My only other concern was the 4 cylinder turbo engine. It definitely had a peppy ride, I am just more comfortable with the power of a V6 engine, and actually ended up purchasing the Lexus ES350. Overall I thought the NX was a gorgeous car, and priced very well for a Lexus. I just happen to like the ES 350 better.
My family went in to test drive a car and the dealership was understaffed. The receptionist was who we first approached and from the beginning was very rude and unwelcoming to us. We were basically asked to leave because of how busy they were. When we asked her simply if someone would approach us if we waited and looked around, she again responded to us in a very arrogant, unwelcoming and rude tone of voice. I then went to the sales manager who was nice enough to take the time to take us out, after noticing my frustration. All in all, the worst customer service from a Lexus dealership we have ever experienced (we already own two lexus cars). If you happen to go here, be sure to approach someone other than this woman who clearly doesn't understand what it takes to run a good business.
by Bob L, a 2 Lexus owner from Deland, FL
November 21, 2018
Great car. Performs and handles well and a true luxury interior, look and ride. I've always had good luck with Lexus vehicles and spend much less time in for service than most of my friends with other types of cars. A luxury car and the dealerships provide luxury service.
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