New and used 2025 Lincoln Navigator L for sale near Wheeling, IL

Michael Kajdanowski, our Sales Professional, created an enjoyable and stress free experience during our selection and purchase of our new vehicle. His demeanor and vast knowledge set us immediately at ease. We were able to inspect different vehicles and options, comparing specifics and referring back to our extensive research. Once we finalized our decision, the purchase transaction was professionally presented, streamlined, and honest. Pricing and available discounts were clarified, in detail, including the rationale behind each line item. We visited two other Lincoln dealerships in the week prior to our visit to Wickstrom Auto Group. In addition, two days earlier we were prepared to drive to a third dealership after exchanging numerous e-mails which included a trade-in value and final price only to learn the vehicle sold while in the midst of determining an appointment time. We decided to visit Wickstrom Auto Group due to their inventory; their online inventory included a minimum of three vehicles that met our parameters, and we hoped the two hour drive was worth the probability of availability. It was a sound decision. Once on site, Michael offered and completed a search that combined all of the options we preferred from the targeted vehicles. He did indeed locate one, but we elected to purchase our original top selection. We were allowed time and privacy to discuss our decision, absent of any dread that often times can be associated with a dealership representative's interactions. We actually welcomed Michael's inquisitive nature as it benefited our experience. The open concept inside of the dealership was welcoming and completely unique to anything we have experienced prior. The conversations were relaxed and the capability of viewing documents on the wall screen created an all inclusive atmosphere. It always takes a team to complete a financial transaction of this multitude, and everyone involved was close by due to the showroom design format. The Finance Manager, Nick Gerling, was proficient and respectful. The transaction processed quickly and they completed all of the needed tasks with the information we provided. We did not have to place any calls to our insurance company or financial institution as everything was executed for us. It was unlike any other past dealership purchase. Michael continued to accomplish a few requests we had, and once we were officially the owners of the Nautilus he mentored us on the multitude of functions and operation of the vehicle. He assisted us in programming our preferences and his patient and fun personality never wavered throughout our orientation. We will forever remember the "taco holder". To spend hours driving to and from Barrington, Illinois to finalize a major investment would assumedly be an unpleasant necessity in order to obtain a goal. We actually left the dealership commenting how fortunate we were the first three dealership inquiries failed. To further add to our positive interactions, the communication in the following days has been stellar. We would like to offer our congratulations to the entire team that makes Wickstrom who they are, and our gratitude to Michael for introducing himself to us.

Tony Holmes was great to work with. He had the car we were interested in ready for us when we arrived. He answered all our questions and was patient. We didn’t feel pressured which was a nice change. After test driving a couple other used cars we were interested in we returned to Tony and he worked with us to get a pice we could afford. He was a pleasure to work with and we highly recommend him and this dealership. Would definitely shop here again in the future.

Our salesperson, Robert was the best. We never felt more taken care of; Robert has great customer skills. As a former customer service worker I look for this. We found the car online, Called LL and Robert showed us the vehicle that afternoon. We loved it! The process was smooth and easy. We had to find a PNC bank in the area and he helped us find one. We went to a Honda dealership to get a key made as the car we bought was not a Lincoln. The customer service there was atrocious and I never ever want to go there again. I knew I had to write a review for Robert at LL as I want great customer service rewarded. Thanks again for a good experience.

James, Jacob and Michelle all did a great job. They kept me informed on the progress of the order and worked with my schedule to arrange the actual purchase and pickup. James was very thorough in explaining the vehicle features and getting me out the door in a timely manner. Received a fair price for my trade-in without having to haggle on price (I had an offer from CarMax and stats from NADA, KBB, etc. so I knew what it was worth). Would buy from them again without hesitation.

Exceptional experience from the time of inquiry. The Jeep I had originally inquired about through an online query sold that same day. Immediately, Jared started helping find alternative cars that met our needs which involved contacting other dealerships to find a match for us. Within two days, THE JEEP for us had been found! He had a giant red bow put on it for the grand reveal to my daughter which was priceless. The customer service from everyone in the dealership was phenomenal- everyone was attentive to our questions, the purchasing process was quick and painless, and there were frequent communications. I will definitely purchase future cars from Wickstrom.

I will say the Wickstrom dealership in Barrington provided my BEST CAR buying experience so far! Thanks to Alex Lopez and his professionalism helping us through the entire process, making it easy/seamless to purchase the 2025 Ford Explorer ST. He walked us around the vehicle explaining it entirely and making us comfortable. We really appreciated his follow up process throughout and recommend if you are shopping for a vehicle.....go to WICKSTROM and see Alex Lopez. Thank you, Beth H.

Ive bought many cars from many dealerships. This one was one of the easiest of my life. They were attentive, honest, and very helpful.