Used Cars for Sale in Massena, NY

This company always goes above and beyond for all of their customers.

I required a loaner car as my airbag recall was tended to. Very pleasant, called me about my inspection sticker. I approved to have it done. I received a call half way through the day my car was ready. Loved being informed.

All 4 tires started to leak air at the same time, fronts being the worst in that they fell out of spec for the FR tire within 2 days and 4 days for the FL. Rear tires also lost air but would take much longer to go out of spec. Aluminum rims were causing the problem die to weather corrosion. Turned car in ! 9 AM, had it delivered back, repaired, in about 3 hours. Excellent Service and Quality.

It is always an enjoyable experience at the Mort Backus & Sons dealership while waiting for an oil change. Nice atmosphere in the lounge area including coffee and other drinks, soft seating arrangements and a tv to entertain. I am always greeted by all employees who go out of their way to say "hello", maintaining the legacy of the establishment as taught by Mr. Mort Backus in his early history and maintained today. More organizations should adopt these simple but much-appreciated measures for their customers.

Not just this visit but every time we go there we are treated with courtesy and professionalism. This time it was the body shop, in the past it was the service department, and sales. Can't say enough good about them.

Very satisfied with the entire experience. Mort Backus does it right. Will definitely be back again when I need another vehicle. Service after the purchase is outstanding.

Awesome people to buy a new or used vehicle from. Very accommodating for what your looking for and super friendly. This is my 3rd New vehicle from them, and still the same quality in excellence of service. Always a great experience doing business with Mort Backus Chevrolet!

We have always had friendly courteous service at Mort Backus. We look forward to doing business this summer when it's time for an upgrade.

I am a returning customer because of the ease that it takes to find and buy a vehicle from Mort Backus. The service that Myself and family received during this process was amazing.

I moved up here and had problems with my truck and Mike came out looked t it and see the problem and fixed it for nothing. next time I had to get it fixed went there, they put it in the shop gave me a loaner said go shopping it will be ready in 2 hr. Well I cam back in 1 hr and it was ready and it was done and done right. There repair shop is the best. if its not right take it back and it will be