Used Mazda CX-5 for sale near Highlands, NJ

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

I am delighted with my 2023 CX-5 Signature in the hard-to-find Eternal Blue. I've had it about one year now and it's more than adequate for my driving needs. No, I don't need a rattle-prone pano sunroof. The six-speed non-CVT transmission is just fine. Never need or use(less) the paddle shifters. Performance with regular fuel is just fine. As an "early senior", I don't need huge cargo or passenger space. Only complaints are the Apple CarPlay isn't wireless; and miss the power tilt/telescope steering wheel and power memory exit seat that I had on my unbeloved '20 Lexus NX (which I was glad to get rid of!). All told, I'm a Mazda believer and buh-bye Lexus!

our best car buying experience ive ever had. made the process hassle free and were very helpful and friendly.....will be a return customer for sure!

We looked at Honda, Toyota, Nissan, Hyundai, and Mazda and selected the Mazda CX-5. Honda and Toyota have priced themselves out of the middle-class budget, and Nissan’s Achilles Heel is their very brittle CVT transmission. Mazda is by far the best-looking, has AWD as standard equipment (a $1,200 to $1,500 option on other brands), easy-to-read gauges and dash, nice sound system, soft-touch dash and doors usually found only on “premium” brands, the best price, and the most beautiful factory color on the road: Soul Red. Our family has owned vehicles from all 5 companies, and have been totally happy with our problem-free CX-3. Anyone looking to buy a compact crossover should consider the CX-5.

Salesman Frank Vitolo was patient and thorough. There was no pressure. The efficiency of this dealership was impressive, and every employee I encountered made me feel comfortable and important. As a wholesaler this was as good experience as could be imagined. The car was in good condition and on a long drive home showed no problems. Recommended.

This is my second CX-5. This first was a 2016 I bought in 2019 and loved tremendously and then it was totaled when I was rear-ended by someone texting and driving during Covid. I drove a sort of hand-me-down Jeep for a while during the weird Covid period when everything was uncertain but knew I wanted another CX-5 as soon as I felt financially comfortable. The car is extremely comfortable, handles well and has a beautiful streamlined and simply classic look. My partner who is a die-hard Mercedes snob even loves it!

I saw a car that I was interested in and called the dealership, Smythe Volvo in Summmit. I spoke to a salesmen, Jesus Garcia. I drove to the dealership to see and test drive the care. Jesus was very accommodating. His warm and kind nature made it easy and comfortable in deciding on the car. When we got back to the office I gave an offer and it was excepted. I picked the car up in two days. I thank Jesus and the finance manager for their time in creating a non hostile situation. Special Thanks!

I bought my 2023 CX-5 Premium Plus back in March and haven’t regretted my choice since. I love this car! Took awhile to acclimate to the infotainment selection dial, but now that I have, it’s easy to use. The interior design and component selection are impeccable. The handling and acceleration (for a 4 cylinder) are also very impressive. Only con is the limited cargo space.

Sansone Hyundai did the right thing. My son and I purchase a certified pre-owned 2022 Hyundai Tuscan on July 15,2024. During the courtesy oil and filter change in January 2024, the service technician indicated that all four tires needed to be replaced. Instead of reacting, a second opinion was sought that confirmed the tire tread was deteriorating or wearing. Noting that the vehicle mileages at purchase was approx. 23,000 miles and had approx. 27,600 miles in January, plus quality tires should last 50,000 to 60,000 miles assuming normal driving conditions, the tire condition seemed abnormal. Another fact was the second opinion revealed the tire’s manufacturing date in 2020, which also does not seem proper. Upon contacting Sales Manager, Operations Manager and Service, another set of tires were installed and aligned at no cost.

Very comfortable, drives great, awful entertainment system. Instead of touch screen there is a dial you turn to select radio, Waze, basically everything for screen. It's difficult. Dial doesn't move smoothly and you wind up looking down and giving so much attention, you can get in an accident. If your not a person to use different apps in car then it's great otherwise get a vehicle with touch screen.

Amazing experience with Jared, picked up a clean Genesis for a good price. This is family now!!

The CX5 is a great vehicle for a great price!! I find this SUV to be very comfortable to drive and it handles great on the highway as well as the back roads! The simplicity of the interior design is a welcome change for me. I found all the touch screen technology of my other vehicle was very distracting while driving and it was just more to go wrong!

The sale person not so good, the manager was awesome. We really loved the car

I did an extensive research on Japanese SUV’s and I kept coming back to the Mazda CX5. This vehicle is beautiful inside and out and is amazingly smooth and quiet. It also has really good handling and plenty of power even with the 4 cylinder. I think Mazda gives the best bang for the buck of all the Japanese car brands. I highly recommend the Mazda CX5.

I had a great experience getting my car with Brandon & Seamus. Both guys were awesome! I admire their level of attention to detail, their great financial relationships, and their ability to be open-minded, creative, and flexible. They made me feel comfortable and hopeful that everything will be okay and delivered as promised. I highly recommend that if you are looking for your first or second or third, etc. car, go and ask for these guys there. They are great to work with, warm-hearted with cheerful and friendly spirits.

I have the 2021 Mazda CX-5 Carbon Edition. The car is beautiful, sports mode is great for picking up speed on the highway, the app is great and it has all the features I wanted in a great price- sunroof, remote start, leather seats, etc. Drawbacks: Backseat: Car seat does not have as much room in the back (I knew this prior to purchasing, but I didn't think it would be that bad. Unfortunately I do wish it had more leg room especially as my 5 year old continues to grow). Tire pressure is not displayed inside the vehicle. This has already impacted me when I had a blow out on the highway, I had no idea my tire was losing air. Other than these factors, I am happy with my purchase.

I had the pleasure of working with Jesse. He was very professional and extremely patient. He took the time to answer my questions without Casting judgment are thinking that any question was not important. He was able to relate well and made me feel comfortable and at home. I would definitely recommend this dealership and especially Jesse to family and friends. I had visited other dealerships prior to Metro Honda and did not feel as if I was taken seriously. We are extremely happy with our purchase.

I ended up not buying a car, but the staff was honest, friendly and professional

Great Service!!! Smooth transaction and very helpful staff. Renny T. was our salesman; he helped us with leasing our car. I would recommend this dealership and Renny as the salesman. Definitely coming back here again!

I just want to say thanks to Isiah Washington the manager of South Shore Hyundai for being a great and very helpful person, he always goes above and beyond to keep the clients coming back. Customer Service is excellent and I am very thankful to have someone like him managing, because he cares about the customers. He never let you leave dissatisfied. Kudos to Isiah and his wonderful staffs. A very satisfied customer 😀

My experience at BMW of Freeport was exceptional! My advisor Patrick went above and beyond. I highly recommend him. He earned his 5 stars!!

Absolutely a great experience!! The salesman Scott Durso was extremely knowledgeable and helpful throughout the whole process. I appreciate him and the finance guy who I cant remember his name. They treated my daughter and I with the utmost respect. I would definitely recommend him and the dealership.

Looks sharp. Smooth ride. Comfortable for me as a driver. Perfect size for me as a single homeowner. Good gas mileage, averaging 27-32 mpg. Love the bright RED with black leather seats.

I’d been looking for many months, before finding this gem dealership. Great people, great prices, we got a very nice vehicle, and had awesome follow up after the sal. We will definitely go back here!

This is my first CX-5. I love it. Previously I drove a mazda tribute which was a 6 cylinder. I was reluctant to purchase a smaller vehicle with a smaller engine, but I’ve been pleased. My only negative comment is regarding the leg room in the back seat. It’s not great but workable for most average size adults.

I took a three hour drive from CT and met up with Mike And we had a great time talking card and driving a classic Fiat!! This may have been the best experience I've ever had with a car dealership sales dept! And coming from one who's been in automotive customer survive my entire life that says a lot! Although I have not yet purchased a classic as of today, I would recommend MB to anyone Thanks MB Motorsport

Such a joy to drive. You can’t go wrong with a Mazda. While the CX-5 is on the smaller side, it fits our needs and is so fun to drive. It looks sharp from the outside and has a lot of comfort on the inside. Technology options are good and it has a solid warranty but you won’t need it as Mazda is one of the most reliable brands on the road.

Miguel Ramirez me ayudo con mi Subaru cross track 2016 el mejor servicio de todos muchas gracias a todos

Being previous mercedes owners for years the Mazda was a shocker ! Comparable in style, ride and comfort we were both shocked . The only drawback is no touchscreen once i got used to it - don’t even notice now and the way the design is in my signature turbo you don’t need to divert your eyes from the road - everything easy to use sleek and uncomplicated. the bells and whistles are fun and handy GPS and road noise better than my C class Mercedes. So far so good - winter is coming so i’ll see how she does in snow- fingers crossed.

Nico, Dylan and their team were stellar! They truly made the car buying experience a pleasant one. They worked hard at getting me wrapped up and ready to go within only a couple of hours! I love my new car. I highly recommend this dealership and all of their staff. Such a pleasure to deal with!

Good Experience with Queens Koeppel Subaru A good friend brought me to Raju after she had several positive experiences with his services. I purchased my car more than 12 months ago and have continued to be pleased. The service that I received from Raju, my car salesman, was exceptional. Raju listened well and acted immediately on any request; most of all, he was responsive even weeks after I had purchased the vehicle. He not only guided me to a Subaru vehicle that suited my needs, but also explained why the technology would or would not be a good match, then gave me ample time and space to make my decision. He is a good listener, keeps his word, and is straightforward. I appreciate that in a car salesperson.

After eight weeks looking for a certified Mazda CX-30 Turbo Premium in my home state of NJ, I was ready to give up. Totally disgusted with the hidden fees & lying sales associates/managers from many dealerships. I then found Koeppel Mazda. I found a vehicle on line with 2,500 miles that had everything my wife & I were looking for. I called & spoke to Kamal Pokhrel, a pre-owned specialist. When he gave me the price I asked him what about the thousands of dollars of hidden fees. He replied "sir, that is the price". After falling off my chair, Kamal said to hold the car, he would need a $500 deposit through a credit card. I asked upon inspection of the vehicle, if I didn't like it, would I get a refund? He said "absolutely" UNLIKE A NJ DEALERSHIP! The next day I met Kamal & the pre-owned sales manager, Sherette Corsey. I inspected the vehicle & found a small issue. Sherette told me no worries & she would take care of it. So she did! I found Sherette to be a delightful surprise to what I was used to. We talked at length about many things. I found her to be warm & honest as the day is long! I purchased the vehicle & drove 60 miles to my home. What a machine!!! When my wife saw it she had tears of joy. The car is mainly for her. A couple of days later, I saw a tiny gouge or tear on the sidewall of the left rear tire that I didn't see upon inspection. I sent a picture to Kamal & he said he would run it by Sherette & didn't think it was a problem. Today they gave me a brand new tire. The service department was terrific as well & answered many questions I had about the CX-30! I realize car dealers are in the business to make money. Nothing wrong with that. However, with Sherette & Kamal I felt like part of the deal for them was making me happy as well. And in turn, I felt that made them happy. In other words, it wasn't just about the money. Anyone who may be having a problem finding their dream Mazda, give Koeppel Mazda in Jackson Heights Queens a shot. Give Kamal Pokhrel a call. I cannot say this strongly enough.