I bought a pre owned a vehicle from this dealer. The employees were very friendly and attentive and I was able to get my vehicle the same day. Jeff answered any questions I had and made sure the purchase went smoothly. The car is in great shape and is still running well. However, there were some issues I ran into. First and foremost, a big issue I had was communication. Sure everything before the purchase they answered my every need but afterwards it was very difficult to get a hold of someone. My windshield needed to be replaced but every time I would call either the person in charge wasn't available or they needed to transfer me to someone else. Finally got it replaced but there is a small scratch on it which the person said they'd reach out to me to get it replaced again. Have yet to hear from them. Same thing with the financial manager of my purchase. Gave me her personal number but when i reached out to her, no response. I have yet to get a response from her. Overall, my experience was good. Their customer service is really good and it wasn't a tedious process to get my vehicle. One thing I would recommend is to check everything under the hood and ask if you're not familiar. My car was given to me with very little coolant and it started overheating. It was a simple solution but at no point was I told that the car needed to have coolant added. This, in my opinion, is something the dealer should've taken care of prior to the sale. Work on your communication with customers post car purchase and you can definitely be a great dealership. Nonetheless, the car was amazing and the price was very fair.
Muy buena atención, escucharon mis necesidades , y en breve pudieron cumplirlas. Todo el personal de los distintos departamentos fueron amigables y atentos. Estoy muy satisfecha con mi vehículo y con el trato.
This is my first Acura and I can not be more satisfied with my purchase. From the minute I arrived to when I signed my deal, everything was top notch. I want to thank David Gonzalez for helping me get the best deal I could've gotten. Thanks again for an excellent experience.
I was very impressed with my experience at the Rio Grande Valley Acura dealership. I was initially greeted by their welcoming staff and was guided through making the final decision of purchasing a car. Marco Rodriguez was incredibly knowledgeable and sought to ensure that the vehicle that I was interested in was right for me. He was patient, professional, and kind. My experience far exceeded expectations and am excited to own an Acura.
I was immediately entertained the minute I entered the dealership. Agents were quite friendly & helpful in assisting me find the perfect vehicle I wanted. I was given ample time to test drive with a very knowledgeable agent. It was a very positive experience, no wonder this was the 2nd car I got within the year in the same dealership.
David the Sales consultant that help us was polite,engaging, and professional towards our decision to buy a car, we ended up buying 2 and our expectations were surpassed at the model the price and the service.. Thank you again for such excellent deal.
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