Used Nissan Murano SL for sale near Dunkirk, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Without discussing the beginning of my car search journey, I will go straight to the end of my journey with Nissan / Hyundai located in Waldorf MD. Anne Maus, Todd Zaciek, Denzel Payne and Max Cho... My search started May 9, 2022 and Ended June 7, 2022. It went from dealing with 2 sales associates I would NEVER recommend, to dealing with an EXCELLENT salesperson that assisted me for three weeks. Hands down Anne Maus (Nissan Dealer) is the best sales associate to have assisted me with my car search. Anne and I spoke, texted and emailed for 3 weeks. I finally went to the dealer on Saturday, May 29, 2022. I test drive 3 vehicles and fell in LOVE with the 2018 Hyundai Santa Fe Sport, because the vehicle was a certified vehicle I had to work with a Hyundai Sales Associate. After 5 days of being jerked around, the vehicle I fell in love with was sold. I texted my disappointment to the manager. I immediately received a call from Todd Z. Mr. Todd Z., went above and beyond to assist me in purchasing a vehicle. The next day Mr. Todd Z. sent me information on another Santa Fe. The truck that I fell in love with didn't even compare to the truck Mr. Todd Z sold me! I arrived at the Dealer on June 7, 2022 to sign off on my paperwork. I received nothing but TOP NOTCH SERVICE from my original Sales associate Anne Maus, a new sales associate from Hyundai, Denzel Payne. Denzel Payne showed me how to work all the gadgets on my new 2019 Hyundai Santa Fe Ultimate. Mr. Max Cho, the finance gentleman was very pleasant to work with, he made my experience very easy. When I say I can not THANK these 4 individuals (Anne Maus, Denzel Payne, Max Cho and last but not least Mr. Todd Z.) enough. I would recommend ANNE MAUS to anyone. Ms. Maus is very passionate about helping her customers. Ms. Maus listened and understood from day 1 what type of vehicle I was looking for and took her time to deal with me. None of this would not have been possible if Todd Z did not step in and save the day.

Great car buying experience! Diaz Kunia provided wonderful customer service. Very professional, patient, and knowledgeable. He went above and beyond to ensure a smooth transaction. Highly recommend this dealership and Diaz!

I had visited my dealership in Laurel on May 25th and May 27th for a major tire replacement issue and my Service Advisor, Gage had cared for my needs in an excellent manner. On May 29, I returned for an issue involving my family's security; My spouse's car had been broken into and purse stolen. She had papers and a key to my Acura SUV. Gage was there as expected and helped me take care of the problem. Keep up the excellent work and service.! My key and lock was reprogramed. Clinton Willis.

Oscar and Eddie were great. They helped me all the through my purchase process and beyond. Great team you have at DARCARS.

I had a very positive experience at Ourisman Nissan just recently. I purchased a new Kicks and everyone was very helpful with the purchase. Thanks Johnny for the informative test drive and outstanding customer service. Jonathan and Sean (Finance) were great too.

Was looking for a hard to find mid size pickup with manual transmission and found one here at a good price. Kevin was very good to deal with and made the buying process very pleasant. No pressure. Was surprised a 30 day warranty was included since most dealers of this type mostly sell “as is”. Drove truck 150 miles home and for several weeks with no issues. Dealer fee is very reasonable and Kevin actually knocked the price down to where the fee was basically waived. I was impressed with their inventory - they appeared to have only quality used vehicles.

Valentine Motors And Staff Were Very Helpful, They Were Kind And Very Patient. They Made Sure I Left The Lot With The Car Of My Dreams..

Was a very efficient process, everyone seemed nice and I felt I didn't have much to worry about. Had a concern with vehicle's battery - they replaced it and allowed me to get it inspected at their Honda dealership, just to make sure everything was in place. 2 months in so far and no car troubles - I'd recommend this dealership to anyone in the area.

The customer service was pretty good, and the prices were fair. They were willing to negotiate. If I wanted to view a car someone would escort me or at least point me in the right direction

Komi was helpful. Decently efficient. Car had engine light on and was turned off and issue not figured out. Could have been broken sensor.

They were quick and efficient when I got my oil change. They also will provide complimentary ride back home if you don’t like to wait

I had the pleasure of working with Riko, Mohammad and Ryan at Passport Nissan in Alexandria. Riko drove 5 hours to get me an Armada. Mohammad the manager was excellent to work with. Ryan was very helpful and thought me a great deal

My experience was overwhelming great Stantley took great care of me....I came in with a lemon and get got me a great deal....

Just purchase a car from platinum cars I’m so happy that I found the best deal in the market. The car is good condition. They even fill up the tank for me. I’m happy for platinum team and Mr. Solomon.

If my credit was on point I would've been driving my dream car. The K900 is a sleeper for those who do not know. But they did try to help.

Good help good service better people appreciate it Davaughn M. If you’re looking for a good solid car this is the best place to go in the area you will not be disappointed or unsatisfied even if your money not the best they’ll still work with you.

Matt is really helpful and friendly. Even though we didn’t make the purchase since I was looking for to get a better trade in price, but overall it’s very good! I have been to carmax twice and both of them are all very good facilities and very professional working process, definitely recommend Carmax!

Easy and laid-back, let me look at the cars and make my own decision, then assisted me expertly through the whole bone process. So, so calm and laid-back. My kind of place.