Friendly sales personnel who deal with you in a straightforward way. The service department is courteous, knowledgeable, and helpful. The facilities are smaller than some dealerships, but they are clean and offer more personal attention than the larger dealerships.
Wonderful, no pressure dealership, with wonderful caring staff!! Can say enough good things about them at Empire!!! We have bought from them in the past and will be going back!! We tell family and friends to go to the wonderful folks at Empire they will treat you like family there not like just another customer! I bought my first car from Empire a Dodge Neon, now as a mom with two kids we have graduated all the way up to the Grand Caravan!
Actually found my Jeep at another dealership in Cary, NC. The sales team at Empire went to Cary, picked it up for me, and I took delivery the next day. Barton and JJ went the extra mile to make sure that I got exactly what I wanted. Michael, the finance Mgr, was also extremely nice. He didn't try to "force feed me" on all the extended warranty options. He actually listened to what I wanted and what I didn't want. GREAT job by the entire team at Empire.
I guess it's the attitude of the people who work there. Relaxed. Genuinely friendly. Helpful. You don't find that in very many dealerships, I guess. Josh Harrold is amazingly good at his job. He deserves a raise!
The best car buying experience to date! My mom is a disabled veteran and is on a tight fixed income. She was looking for something with room and a few bells, nothing fancy. We looked at almost 10 different Jeep dealerships. They all wanted to put her in a car that was barely bigger than what she had and they wanted to charge more. We got the run around and the brush off for weeks. Until we talked to Josh Harrold. He went through hell and high water to find my mom the car she wanted with the extras she liked AND it was EXACTLY at her price point. Josh went above and beyond and put a lot of time and grunt work into finding my mom the Jeep for her. Thanks to Josh my mom is now the proud owner of a 2015 Jeep Patriot Sport! I can truly say that Josh Harrold exemplifies "The Empire Difference" Thank you Josh for your hard work and 110% extra effort. We would HIGHLY recommend Empire CDJR!
Ted is amazing! He is down to earth, and excellent communicator, and Honest! We get all of our vehicles serviced here because we can communicate with him, determine what does actually need to be done, and get service and repairs completed the way they should be. We only have Toyotas and Mazdas for now, but our relationship with Ted is going to make our next purchase a NISSAN!
Everything was great! Courteous! Friendly, caring and genuine. Quick and simple! They also have great facilities to relax, snack and/or browse new cars! Bought a used car earlier this year...great experience both time.
I brought my car in to get the timing belt changed which I knew was going to be a very expensive process. Prior to coming I had purchased my own belt to save some money, however, when they went to put my belt on it was too short. Steve at the front desk knew I was trying to save money so even though I ended up having to buy their belt he helped me out tremendously with a $90 discount on the belt. Overall excellent service and super friendly staff!
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