Superb product knowledge and courtesy from salesman (John) to closing "agent".
Vehicle was extremely clean and ready to go when we finished signing.
Smoothest car buying experience I have ever experienced.
Took my car in for regular service. This is a Benz/Porsche/Audi dealership so a certain level of customer amenities is expected. They did a fine job with the service, but for the prices we’re paying, I expect a bathroom door that locks, someone to know the WiFi password, and the food options listed on the menu to actually be available.
I have bought many vehicles in my life. Most of them
were unpleasant experiences, but this one wasn't. The entire Staff was very help, especially Josh. One of the few dealerships who stand behind what they say. Business like it should be.
Our two Mercedes have always been serviced by Mercedes of Melbourne because we trust them to perform superior service on our vehicles. They consistently prove that our trust is well placed because when we take a vehicle in for service it is always returned in excellent condition with all services performed. Adam (our service advisor) has been excellent in recommending and implementing fixes for items that had the potential for causing problems at a later date, thus avoiding unscheduled and unanticipated repairs.
Service was completed quickly. I was very pleased with the courtesy car they gave me. My new service rep called me to set up my appointment and again when picking up my vehicle. Everything was handled very satisfactorily.
I saw an ad for a 2014 Genesis Coupe with 52k miles the night before I went in. The next day I called them up and was greeted by Patrick, I asked if I could come in and see the car and I was told that it was okay. I arrived maybe 3 or 4 hours later and saw the car, it was in great condition. Took it for a spin with Patrick and when we came back I was ready for paperwork. I ended up buying the car and traded in my 2018 Civic LX with only 6800 miles, I was pleased when they gave me some room with my positive equity on the car. Usually used car dealerships are pretty scummy when it comes to trade ins. Another thing is that they financed me through Launch, which is local to my area in Palm Bay, so it's nice that the banks they do business with are reputable. I'm very happy with the car. Patrick and Todd were genuinely nice dudes, weren't aggressive about their sales tactics. One thing that I should mention though, if you come here, you're buying a used car. Especially if it's a sports car, come in with the mindset that it needs all fluids replaced/topped as well as some parts. The engine bay makes a slight clicking/cricket noise upon closer inspection so I'm going to perform maintenance on it as well as take it to the local Hyundai dealership to investigate. My own research suggested that the fuel injectors that Hyundai's GDi engine makes that noise and is normal on all of them, but better safe than sorry. My Genesis Coupe actually has factory warranty on it for another 15 months/9k miles, it's almost unheard of at used car lots, so I'm definitely going to take advantage of that.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
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