I have taken my 2012 VW Jetta here for service since I moved to Daphne, AL in 2013. From scheduling the appointment to getting the work completed, it is always easy. Dennis Healy, Brand Ambassador, is professional, courteous and on the money with the estimate of time to complete the service and the cost. They have never tried to up sell me any additional services. My car is always clean after the service. They also have kiosk work stations and a very clean, comfortable waiting area complete with complimentary beverages and popcorn. There is another VW dealer closer to me but it is worth the extra 15 minute drive for the outstanding customer service.
Excellent services and outstanding experience! He is the best of the best! He has a car delivery to my house in FL. We are very impressed with the way take care customer. Definitely, we will recommend this dealership to friends and family, especially to salesman like Brandon Dana.
I recently bought my second vehicle from Eastern Shore Hyundai. I worked with a awesome sales rep Santiago and he was absolutely wonderful from start to finish. I was able to get the vehicle I needed at a fair price. Carl, the sales manager was also fabulous and I couldn't have asked for a better experience. The only negative I can say is I felt very pressured and unnerved by the paperwork / finance gentleman to purchase some add on's I wasn't planning on which made my note go higher than I really wanted. Overall, a great experience and I am very pleased.
I came in to get a sound checked out and it turned out that there was a bolt lodged against my sway bar. After talking to the service rep, it turns out it may have been caused by previous work done at this dealership. He discounted the work done this trip, but it makes me wonder if he should have not charged me at all. My paperwork also said a car wash had been done. It had not been washed, but after 4 days of the car sitting there I wasnt going back.
I bought a slightly used 2017 Corvette and had an excellent experience. I got a better interest rate on my loan than I expected from Reggie and was very happy with dealing with him. He’s a very polite southern gentleman. Lisa the office manager is an absolute pleasure to deal with.
I had an issue with my car after I picked it up and had already signed the papers. I told Andrew the owner about my issue/problem and despite him legally not having to do anything he went out of his way to make things right with me. He’s a man of integrity and a pleasure to do business with. I highly recommend Andrews Imports.
Brought my Sierra in for an oil change and tire rotation. I mentioned to Kyle, the service adviser, that was a knock in the front end when I turned the wheels fully to the right or left. Kyle checked the service bulletins and found a bulletin to tighten the control arm bolts. They had my truck serviced and the control arm bolts done in about an hour. I would recommend Chris Myers highly to anyone. Thank you for such great service! Roy Titus
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