The overall experience of buying a new vehicle at Stephens exceeded my expectations. Our sales consultant- Melvin Rucinski provided top notch customer service and his friendly demeanor made it worthwhile. The business director- Steven Musctare made the financial end of things very simple and quick. He provided thorough information on warranties. Lastly, the owner, Steve Rucinski greeted us with a warm welcome and gave us some additional information on the new jeep. I would highly reccomend the employees, service and facility of this dealership.
Very friendly and low pressure car purchasing experience. Stephens Chrysler provides a home town buying experience.
Staff was very friendly and easy to deal with. They took the time to listen to my requests for a lease and provided a deal no other local dealer could match.
Looking to trade 2012 Ram for newer Ram /low miles
by SGB from Amsterdam, NY
November 17, 2018
Berney Brunza was great with meeting my needs. Choice was between 2 Ram 2500 Laramie models with low mileage. I bought my 2012Ram from Stephens but had been looking at dealerships closer to home. Decided Stephens wasn't that far if I could find what I wanted. Sure enough, between Berney, George and the dealership, I found what I wanted and could afford. Thanks guys!
Berney Brunza a very nice person, purchase a 2015 Dodge Ram with only 29,000 miles with cap. Truck was like new, Berney did his best and save me some money on a great deal with no pressure. Put on the dealer plates and told me to take for a ride. Truck was clean and ready the next day. I am coming back for a Town & Country van for my wife as soon as Berney finds me a clean used one. Thank you.
If you need a new car, be sure to see Mel Rucinski at Stephens. He spent over a week with us trying to find us the best car and deal to suit our needs. He was always friendly, responsive, and patient. When we finally believed we had made our decision, Mel hustled to pull all the paperwork together to make our transaction as quick and efficient has possible. When we arrived at the dealership, we discussed things further, and realized we were not quite settled on our choice. Despite all the work Mel had put into preparing for our transaction, he handled the situation with grace and class. In no time at all, he found us the right vehicle, and with help from the great team at Stephens, revised the paperwork, arranged a last minute mechanic's inspection-despite the late hour-and we drove away in the car that met our needs. We love our brand new Dodge Caravan, and could not have been more satisfied with the friendly and professional service from Mel and everyone at Stephens!
I was looking for a very specific used vehicle and when it appeared at Stephens I was a bit dismayed. They were more than 180 miles from me and I had no idea how to proceed. I first called them to check availability and was greeted on the phone by Berney. We chatted a while and I when I hung up after the first call I felt at ease and very trusting. In the end those feelings proved to be right on the mark. I still did my due diligence and "Googled" the dealership and read many glowing reviews on multiple sites along with a couple that were not so much. The responses from the dealership were appropriate and conciliatory. I figured nobody is perfect, so it is what action you take to correct a problem that really counts. I decided to pursue the purchase of the car. The negotiations were honest and straight forward, none of the usual games I am use to at the dealers in my local area. I was pleased with the "deal" and committed to the purchase still "sight-un-seen" solely based on the good rapport I had developed with Berney.
3 days later my wife and I pickup the car and it was everything I expected and then some.
My only regret is that they are not closer for future purchases!
by a highly satisfied cutomer from ballston spa, ny
September 25, 2017
We are a third generation customer of the Mangino family and have always received stellar service with the utmost care and respect, from each and every member of their staff and individual teams, be it sales, service or administrative. They have taken the time to get to know each of us through the years and have always offered the personal aspect of customer care that exceeds each and every expectation that is ever had. This recent purchase was one that I have dreamt of for more than 2 decades and it was with great excitement that I finally chose to make it happen. And I can honestly say that it is because of the patience and the kind guidance that was willingly and consistently offered by so many of the folks at Mangino Buick and GMC, that it came to fruition so easily, rapidly and beautifully. The most touching part of this experience was receiving the many genuine and sincere hugs, handshakes and warm smiles that spoke volumes about how this dealership truly values the folks who walk through their door. When you become a Mangino customer, you become part of the Mangino family and are treated with honesty, integrity, sincere caring and respect. That is the Mangino way without question and they stand by that credo in all facets. That is why we are third generation customers and will never go any place else.
I have been a customer at Mangino's for nearly 20 years now. This place is the absolute best around. Nicest people in the car business you'd ever want to meet. Ralph Mangino Jr is a class act and has always treated me with the utmost respect. Same for the service department led by Mike Howell.
Had car serviced yesterday and picked it up this morning. One of the new service advisors named Brian took care of me and provided great service. He went over the bill in detail with me to show what was done in spite of the service area being busy on a Saturday morning.
Facility is absolutely beautiful and the people who work there make any experience at Mangino's a pleasant one. I won't buy or service a vehicle anywhere else and will continue to be a loyal customer until I retire in 13 years and move out of state.
I encourage anyone who reads this to give them a try if you haven't done so already. You will NOT be disappointed !!!!
Ralph, Jr has maintained the dignity of the dealership that his father built. Both he and his sisters manage their dealerships with integrity, honesty, and friendliness. I don't see myself doing my auto business anywhere else.
Well I have been going to Manginos for years. All my parents vehicles came from there and so did my first and third. I made the mistake of jumping ship and came back. the service dept is excellent and the sales people do not pressure you into purchasing if you don't want to. The staff is all very welcoming and considerate of the consumer. I have to thank Ralph Jr and John Schultz for making the process simple and easy.
After an unpleasant experience at another local GMC dealer, a friend recommended that I try Mangino GMC. I normally would not have considered Mangino because of the distance from my house, but decided to make the trip based on my friends recommendation. After one visit, I was so happy that my friend convinced me to try Mangino. The entire team was so friendly, made me feel very comfortable, and really made the car buying experience pleasant. The Mangino team were very transparent about pricing and more than fair with my trade in. When I arrived to pick up my new vehicle, the process was quick and organized. Everything was ready for me and Ned Johnson really took the time to explain all the features of my new vehicle to me. Overall I am extremely satisfied with the entire experience and The Mangino team really exceeded my expectations.
I can’t say enough great things about Christian and the entire New Country crew! Spencer Lewis has been an absolute pleasure to work with on multiple car purchases over the past few years. Jake and Nick in service always go above and beyond to ensure flawless results. This group really cares about the customer experience and it shows! Highly recommended!!
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