New and used 2026 RAM 2500 trucks for sale near Pacific Grove, CA

On 1/27/25 took my 2015 Wrangler in for a check engine light and the code I provided was for a faulty thermostat. My Service Advisor Michael gave me a price quote of just under $800 to replace the thermostat and housing which is after a $220 diagnostic charge. I was told that the part was on back order and would be a month or more before they could get it, "Sorry thats all we can do, we'll call you when it comes in," was their only reply. I took my Jeep to Firestone in Watsonville, they ordered the part from Santa Cruz Dodge and had it installed the next day. Watsonville Chrysler Dodge Jeep Ram also at the time quoted $270.42 plus labor for a power steering flush that they said "failed." I called the Santa Cruz Dodge dealership and they quoted me $150. I purchased my vehicle from the Watsonville dealership and this is not the first instance of very poor customer service and price gouging in the service department. I have spoken to the service manager before who was responsive at the time but at this point I felt others should be forewarned.

I was extremely impressed by Edgar Maldonado . We have had our share of not-so-great used car dealerships However, he was a breath of fresh air. Reasonable pricing, good service, Fast and professional. They show care for their customers. I definitely plan on coming back for car #2 If I could rate 100 I would! Thank you so much Edgar. I’ve bought multiple cars from dealerships & I got to say this one was the best experience!

Internet sales manager was really helpful! I initially inquired about a car online and he gave me the details. Within a week I was there signing papers for my new car! My 3 hour drive was worth it, they are all nice people and really easy to work with. I definitely recommend visiting them for your car needs!

5.0 star rating 7/19/2017 Ok... this is a long story so I will try to keep it compact. I am in Florida, my wife in California with the VW. We are moving to Florida and my wife and son are supposed to drive the car to Florida on a long road trip. My son ends up in the hospital for almost a week with a very fluke but somewhat serious issue. He fortunately gets out and was ok but had to stay in California another week to recover. Now my wife is driving to a friends house in the VW and it breaks down with no power, barely moves. And.. its a Friday night. So now she has to call the VW dealer to have it towed on a Saturday morning to get checked out and she was supposed to start driving the next day. I am in Florida waiting for the movers to show up with the boxes and furniture. So.... they diagnosed the problem to a turbo solenoid and had to order the part and would fix it "maybe" by Tuesday... My stress level was over the top and I called the dealer and YELLED and CURSED at the first manager who would answer my call about the car breaking down at this time. Poor guy! BUT... they got it fixed by MONDAY ! I was completely in the wrong, had to call to apologize. They kept calling me to let me know step by step what was going on and had it all ready to go in time for my wife. And they handled it much better than I did... So THANKS for taking care of this and SORRY for being a not-so-nice customer. Moral of the story: cars and people are not perfect. But this VW dealer will always do their best to help their customers.

I brought in my 2015 Jeep Grand Cherokee in for scheduled maintenance and received an excellent quick service job. My service advisor was Brian Calhoun who did an outstanding job taking care of my needs.I highly recommend using this dealer and I have had an excellent job done with them in the past. All of the staff that I have communicated with have done an excellent job. I look forward to coming in for my next service at Santa Cruz Volkswagon Dodge Ram Dealer. David Gladding.