Used RAM ProMaster 2500 for sale near Wolf Trap, VA

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

I had the pleasure of having Jonathan Jacobs as my service advisor. He was excellent! Stayed in touch from day one and fixed my issue. Highly recommend.

My experience with Pierre, our sales agent was nothing but excellent. He showed us the car we wanted and also showed us the other cars in their lot. He gave us the car fax on the car we test drove as well as the purchase order. He was very professional. I recommend people who are looking for a car to call Pierre at Eastern Automotive in Laurel Md for assistance as would go out of his way to make your buying experience a good one.

Thank you Salem and Jeffrey for the help on getting my new toyota fast and easy!

Worked with Josh on selling my car and he made the process quick and effortless. Would recommend to anyone looking to sell their car asap.

Sam made our vehicle purchase smooth, effortless and welcoming. The level of service my family and I received from Sam was superb. We had never experienced this level of attention while purchasing vehicles in the past.

Excellent work van I have all my shelving in it plus a gang box and I can still fit my Harley in the back. And I still have room for my dog

absolutely great. I was really satisfied with the service. the waiting time, from start to finish, was very timely. the technicians, were kind and professional.

My experience was Absolutely Wonderful!!!! I've never been to a dealership that was so welcoming. The staff was very pleasant, courteous and respectful. They made you feel like you belonged there and they appreciate your business. Even though it was a lengthy process, good communication, conversation and attention made the time fly by. Scott and Ahmed were totally awesome!!! Great salesmanship. Everyone was so attentive and my daughter and I greatly appreciated giving them our business. And......I GOT MY CAR!!!!! I would donkey recommend Hart Nissan. 👌

Great customer service. Respect and compassion Your customer service is excellent and I will like to visit your location again or refare to friends and co-workers God bless you all.

Glester and Alex made my car buying experience amazing! I drove from Maryland and when I arrived we they had the car a wanted ready to go! The paperwork processes was smooth and the service was great! Thank you again and I love my new Jag!!

IF U DONT WANNA GET STUCK UN A SNOW THIS VAN IS THE BEST CHOICE OF THE CARGO VAN , FRONT WHEEL VAN ,I LOVE IT

Buying process was easy as can be, dealer had great customer service, and overall had a quick, enjoyable experience purchasing my vehicle. I would highly recommend for any used car purchase.

It is highly utilitarian, no frills. Highy efficient fuel wise. Semi automatic transmission annoyed me at first but actually works extremely well. Only relibility problem was bad battery ground connector cam lock. It caused lots of problems.

1st Dealer I find with all info online and low fee. They drop my car to my house with no extra fee. Thank you

Dayana help with getting my car . Great place to buy a car. Thank you for the help

Recently purchased a vehicle through Nabil in sales. He was great to deal with. No pressure and explained the different options for purchasing the vehicle. He also took his time showing me the vehicle without making the process seem hurried. I came back a couple of times before deciding and each time he was courteous and patient. In finance, I dealt with Noah who was equally outstanding and professional. He went over various financing options with me and explained to me the pros and cons of each, leaving the ultimate decision to me. I’m happy with my purchase from Koons and their courteous and professional staff.

We bought a 2022 Toyota Highlander and we’re very pleased by the overall experience. We felt we got a good trade-in for our car and a good price on the new-to-us car. Our salesman was Sultan Mansoor and he was helpful and knowledgeable. I would certainly recommend this dealership based on our experience!

Was a very efficient process, everyone seemed nice and I felt I didn't have much to worry about. Had a concern with vehicle's battery - they replaced it and allowed me to get it inspected at their Honda dealership, just to make sure everything was in place. 2 months in so far and no car troubles - I'd recommend this dealership to anyone in the area.

Hi Amir Khan, From our initial interaction to the moment I drove off the lot, your professionalism and dedication were evident. You made the entire process smooth and stress-free. Your knowledge about the vehicle, including its features and history, was impressive, and your transparency in answering all my questions instilled confidence in my decision to purchase. Moreover, your approach to negotiation was fair and respectful. You listened to my concerns and preferences, and we were able to reach a mutually beneficial agreement without any pressure. I truly appreciate your patience and willingness to accommodate my needs throughout the negotiation process. Additionally, I would like to thank you for your post-sale assistance. You took the time to explain the warranty coverage and provided valuable insights into ongoing maintenance recommendations, which have been incredibly helpful. The only negative is your pricing online needs to be more clear about the advertised discounts. Dr. Irshad

I came in to purchase a vehicle as a first time buyer. Ronnie was very helpful in assisting me because I was indecisive about that car I wanted. I love her recommendation and I will definitely recommend this place to others.