I was treated fairly with my trade in and I liked the way Jennifer handled the test drive. I did not feel pressured at all and they even made a fresh pot of coffee for us as we sat and contemplated the terms of the agreement.
Scheduling was easy although I had to wait on hold for almost ten minutes. Once through I was able to schedule routine maintenance and recalls within the same week.
When I arrived to drop off my truck, Mizael was attentive and got me going pretty quick. My truck was ready within the promised time and picking it up was swift.
Made an appointment online to bring my truck in with an issue on a Friday before we were leaving town to go camping. Had to have my truck back the same day. Rich took care of me and made sure my truck was ready to go. I had just purchased the truck at another dealer and I was treated great at Santa Maria Ram. Definitely will be back when I need service.
Went to Cole Dealership to learn and drive Jeep Wranglers. Salesman Joe W. was courteous and knowledgeable. I drove the 2 door and 4 door models and he shared differences and features of both. I'll consider my options and if I choose to buy, I will include Cole as a dealer I'd like to deal with.
My wife and I had just turned in our VW across town for the buyback program and we stopped here on a whim to check out Mazdas. Honestly we didn't expect to like the cars as much as we did considering we had been expecting to probably buy a Volvo or Lincoln. It's a day that's been raining and we didn't particularly want to dirty up the cars on test drives but they said let's go. Took a look at 3 different models and ended up really liking two, we were pleasantly surprised by the quality and how well they drove. We had been working with Joel and told him we were going to go grab lunch to talk and that's we'd be back either way. While at lunch we decided let's just get one and checked the website for other colors. Got back to the dealership and told Joel what we were thinking. He went and pulled the car up and we decided to get it. The buying process was quick easy and painless. It was great to agree on a price almost immediately and get the paperwork going. We had a great experience and have recommended a friend in the same VW buyback situation to check them out.
Replacing air bag, new fuel filte and changing oil
by Frank and Kathy from Arroyo Grande, CA
September 25, 2016
We had an appt. at 9:45 and were told it would take 4 hours. Someone was there waiting for us as we drove up and directed us to the lounge and said Tony would be there shortly. He soon arrived, and we got signed up. At precisely 1:45 Tony appeared at the lounge and said "it's all done." Everyone was friendly, helpful and efficient, and the facilities are wonderful. There are lots of magazines in the lounge as well as coffee. Tony noticed the fuel filter hadn't been changed in a long time, so we appreciated his telling us and also had that done.
These guys are the best in the business. I bought a few cars from them, one new and one used. I must say that a dealership is only as good as their service department and Cole has a better service department than any other dealership in the country. I had a few warranty issues on my used vehicle and Matt in service has treated my vehicle like it was his own. I have had the best service and repair work done here. I feel like my used car is brand new the way it has been treated If you want a dealership that cares about your car after the sale, buy from Cole Chrysler. Thanks Matt!
Javi and Gloria helped me with my car and gave me a great deal on it. They made the trade-in process very quick and trouble free. I would highly recommend. Thank you
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