Used Subaru Legacy for sale near Sycamore, IL

Purchased a used car from Napletons last month. The salesman Mike Gonzalez initially created a positive buying experience for us and didn’t pressure us as some other local dealers were. This was much appreciated.The car was delivered to us in an unfavorable condition due to a miscommunication. Napletons had made an effort to get the car to us promptly and as a result a full detail wasn’t performed. The dealership contacted us an had us bring the car back in for a full detail and went above and beyond to rectify our dissatisfaction. They did a great job removing stains and odors that existed from the previous owner. Their efforts were noticed and appreciated. Sometimes it’s the little things that matter and make the biggest difference with customer service.

Bought the Legacy Touring XT model. Previously owned Lexus and Infinitis, and this is a good or better than those cars. Smooth handling and responsive engine/ride. Dashboard is easier to use than expected. Nice connection to Airplay. Speakers are great. Safety systems are very good. Leather is luxurious. I would never have selected this car if I didn't already own a Forrester, which is also well built. I feel like I bought a luxury car for a 15K discount if not more

Just had my 2024 Jeep Grand Cherokee serviced at Castlevand Kim was my service consultant. She was vey helpful, service completed when promised and she covered the services and that my car was washed and ready!

from the first day I had it I haven’t had any issues with it as it handles great and gas economy is awesome. I don’t have a negative to write. I drove Lincoln’s for the last 20 or more years and because they stopped making cars and only Crossovers or SVU’s, I searched high and low to find an equivalent car and googled all the options that were a must and the Subaru Legacy Elite came up and my husband and I went to look and drove out with our new car and couldn’t be happier. The ride is comfortable and the car is just great.

I have 2 Outbacks which I purchased from Brilliance , very happy with the service of both vehicles. The service department is very competent and professional. This visit was no exception! Work was done on time and no issues after.

Replaced my 10 yr old Legacy as 2025 is the last model year. I loved my 2015 Legacy. Very reliable and no issues at all at 122k. Hoping for the same. The 2025 has some nice improvements. So far, so good!

Very great process with Dion helped me through every step of the way he was very fluent and very attentive to me and my fiance

I drive eighty miles round trip to work. My Legacy is quiet, comfortable and the Eye Sight is great! I’m safe and secure knowing my Subaru has my back. I’d like better mpg but at 32 on average I guess I shouldn’t complain. Love my Subie!

I bought a new F 150 pick-up there. Enjoyed working with Bob (Sales Mgr) and Josh (Salesman). Very patient in explaining options & accessories. Would definitely recommend to family/friends.

I can honestly say I’m not one of those people who usually writes a review. But this time I was compelled to write a review. From my brand specialist Ernie Alvarez to the fabulous finance manager Josh Bruhn I can’ say I never had a better experience purchasing a car. Most of the time I’ve dreaded going into a car dealership feeling like I was going to be taken advantage of or not taken care of or I was gonna have to haggle, haggle,haggle. From walking into the door I was greeted with a warm smile a comfortable confident handshake. Ernie was a great salesman! He gave me all of car information, gave me the Carfax showed me the price I was getting made sure I was comfortable. These should be things that you get from a car dealership but they are not things that you always get. If you look to purchase a car new or used car the Audi exchange in St Charles ask for Ernie Alvarez he’s is your guy. The finance manager was fabulous !!! Again that’s not something you normally say about a car dealership’s finance manager. I have already had my preapproved financing when I walked in, had a nice rate he went the extra mile and found me an even better rate. Got me a fabulous price with my warranty and made sure I knew all that the warranty entailed. Great dealership it was over an hour away from me and I was looking for a particular used car that they had and I am so glad that I chose that dealership. I can wholeheartedly recommend this dealership.

Bought brand new off the lot in January 2020 and I've put just under 20K miles into it so far. Here's what I've seen so far: Good: - AWD keeps you on the road in even the most slushy and icy conditions. Driven this car through a few snow storms and never had to worry about losing control. - The driving assist safety features work very well, definitely has saved me from a couple minor incidents. Also the adaptive cruise control has revolutionized long roadtrips and I'll absolutely never be able to go back - Interior looks fresh and clean, seats are very comfortable. I'm always surprised how much trunk space this car has, plus the folding back seat make transporting some bulkier items easy. Bad: - I absolutely despise the entertainment system. The huge touch screen is cool but it is sluggish and unreliable. Often the inputs will lag several seconds or not register at all, which sucks when you're trying to turn on the AC on a hot day or the heat in the winter. The worst part is that sometimes when you start the car up, the user interface software won't start correctly and will crash, disabling all of the vehicle's safety features. Usually this fixes itself with an automatic reboot but that often takes a couple minutes. Once or twice I've had to pull of the road, turn off the car and turn it on again to manually cycle power to the console interface. - There's absolutely no reason to buy the sport mode when the CVT is so sluggish. Paddle shifters seem like they're almost disconnected as the difference between the "gears" is so minimal. - No way to disable the auto start/stop system, have to hit the touchscreen button every time. Overall: - I'd still recommend this car since the good definitely outweighs the bad. It's a car that does a lot of things decently but nothing exceedingly well. If you want a sports sedan, get the WRX. If you want a car that can handle rough driving conditions, get the Outback. If you want something more akin to a luxury sedan, go up a trim level to the Limited XT CVT. If you want a car that does all these things but doesn't lean too hard into any of them, this is your pick.

Great sale. Thanks to Jim Baranski. Great knowledge on the car we purchase. Answered every question we had. Great atmosphere in the place.

My initial review is posted at the bottom. I have changed my rating from do not buy, to good. It appears that KUNES Sycamore has recently hired a very competent Jerome Witt who, albeit after 6 months resolved my issue within a couple of days. If you have an issue with KUNES, I highly recommend contacting Jerome. Below my original Issue: If I can stop just one person from buying a vehicle from November 5, 2022 By pljo on DealerRater If I can stop just one person from buying a vehicle from this non-responsive dealership, I consider my efforts a success. I purchased a 2009 Mercedes SL550 (48,00miles) from this stealership and added a "Bumper to Bumper aftermarket warranty" which I paid for separately from the car through Kunes. After 3 weeks (1,500mls) the car developed an issue with a suspension damper. Kunes quoted a $1,500+ repair charge and of course it was not covered by the "Bumper to Bumper warranty". Multiple emails to Eddie Boliaux (GM) has proven to be futile. Please think twice before dealing with these people, especially if they try to sell you a useless aftermarket warranty. Kunes is just not worth the visit, or business. :( Rating breakdown (out of 5): Customer service 1.0 Buying process — Quality of repair — Overall facilities — Overall experience 1.0 Does not recommend this dealer

Ride Is very comfortable and good gas mileage And great for value I would by another one of those any time to ride around good.

Couldn’t have had a better experience buying a car with CAC. They were able to make our buying experience easy, friendly and fast. I am so happy with my new VW R-LINE. I am not new to buying cars and this was by far the best and easiest process. Thank you so much to Hasham, Farhan, and the rest of the team at Chicago Auto Capital. A+++++

My husband initially gave a lot of pushback when I told him this was "the car for me". His car broke down just before a planned long-distance trip, so he had to take his turn behind the wheel of my Subaru. Every wife loves to hear " You were right"! It handled ice, snow and everything else with ease plus great MPG!

These guys are great! Such honest and nice people. Helped me pick a car that fit all of my needs. Definitely would recommend AG Autohaus.

Bought this car July 2016, absolutely no problems,Eyesite works flawlessly saved me from 2 accidents. Best car I ever owned. Looking at the 2024 Legacy.

I recently purchased a Chevrolet Equinox and the entire process was incredibly smooth from start to finish. The team were professional, efficient, and made everything feel effortless. Special thanks to Zee for handling everything brilliantly, an absolute pleasure to deal with. truly top-class service.

I love drive the car in the snow work really good don’t even need snow tire you just buy season tire and you fine runs good

Armin was amazing to work with, went above and beyond in more ways than one, to ensure we had a pleasant experience. We brought the car while in Colorado, having it shipped. Was exactly we expected. Highly recommend!

Bought 2013 Legacy 2.5 premium in early 2014 with approximately 9k miles. Now has 88k and other than routine maintenance no other issues. It has been and remains one of the most reliable cars I have ever owned. That includes a few BMW’s and Mercedes. Great all year round especially in the winter. Will definitely consider another Subaru if this one ever xxxxxx. Hoping not

Wanted to give a shout out to the following guys who made my experience 1st class! Mike S - General Manager. He went above and beyond to satisfy my various concerns. He was courteous, polite, respectful and a gentleman. I appreciated his return calls, answering texts and overall concern that I was a well satisfied customer. A+ Chris - Sales Manager Very pleasant, respectful and answered all my questions when I was at the dealership to purchase my 22' Ford 150 Lariat. A done well done. Bernie - Sales Bernie was very respectful from the moment I walked into the dealership to the final handshake closing the deal. I would highly recommend any interested in looking at a vehicle purchase to see Bernie. Ryan - Service Manager Ryan was awesome about calling me and letting me know that status of my vehicle, answering any of my questions, and going over all technical specs of the work being completed. Ryder - Porter Ryder is the man! I live an hour away and he drove my truck back and forth several times while they were completing some upgrades. He would drop off a loaner and take my truck. No complaints. Professional and a great asset to the team! These GUYS ROCK! They don't get enough credit for the hard work and effort put in on a daily basis dealing with the public. I own my own business, and value hard working individuals. I would definetely recommend them and Hopkins Ford. THANK YOU GENTLEMAN!

The Ride is far better than the 2018 Legacy, the Turbo 4cyl with 260 HP makes a big difference when merging from an on ramp to major highway. The safety equipment is amazing. Subaru somehow built in shift points to the CVT. That along with the paddle shifters help the car perform more like a standard shift. The interior is much like a luxury vehicle. Fantastic comfy Nappa leather seating is first rate.

Took the car in as I was hearing a slight thumping sound that I felt should not be happening. In no time I was told that I should have had the tires rotated that I had over-looked. Derik notified me of the problem, the solution and there was no charge

Great, friendly staff and fast service. Clean location. Had a maintenance plan, that I believe should have been long expired, but I still had a free oil change on it. They still honored it. Great customer service!

The entire staff was friendly and relaxed. Pete M shared a lot of information with enthusiasm. He listened to me and found a model and trim package that had everything I wanted. Will R made sure I understood the warranty options and how to use all the features on the dash. He encouraged me to call or stop in if I had questions as I got settled in to my new Crosstrek. Buying a car can be overwhelming, but the folks at Napleton made it a fun experience!

My third Subaru and like the others is attractive and roomy enough to fit 5. I've hauled 8ft boards inside with the doors/trunk closed (only an Outback would hold more). The (now sadly discontinued) 6-cyl engine has about 51000 miles now and is smooth and sounds better than a four. Fuel economy is decent and, on regular gas, averages in the low 20s. It has all the 'nannies' which make driving safer for me. I just love looking at my car which is important to me. This one's a keeper!

They made me feel welcome right away. Everyone was clearly dedicated to their role, and everything was well organised. I received excellent service with no high-pressure sales tactics. Thank you.

This car drives very well especially in wintery conditions. The car also has blue tooth which can connect a phone or mp3 player for playing music.

My service experience with Trish is always outstanding. She takes great care of my service needs and is so kind and compassionate. I trust the entire service team. I feel like they understand how important my Crosstrek is to me. Also, I like being able to schedule service either online or by phone. Everyone at Gerald Subaru Naperville is always very kind and very professional. And finally, the waiting area is always nice and clean.

Lots of safety features. Easy to drive. Very comfortable. I think it is well built . I feel good driving it . A car very much worth checking out

I have just took delivery of my 4th Subaru. Ed Troike was my salesman for all 4. Ed 's dedication keeps me loyal to the brand. The service department as well as the parts department are extreamly clean, and the employees are extreamly knowledgeable, courtious, and proffessional. I will continue to purchase my vehicles from Ed and recommend this dealership to everyone I can.

This was the best experience we have ever had purchasing a car! Every single salesperson and supporting staff were amazing. We especially appreciated salespeople who were not pushy! They are attentive and detailed in everything that they did. Ed spent an hour going over every single feature in my new car with us. We also received videos to review that help explain each feature. Highly recommend Brilliance for your next car! If we could give more than 5 stars we would! 10 STARS!