New and used 2026 Subaru Outback for sale near Timberlane, IL

We had a fledgling salesperson who was very nice but did not have much if any knowledge about Subaru vehicles. He never offered us to take a test drive nor did he share anything about features in the Outback. Luckily we already own a Forester so we had more working knowledge of Subaru vehicles than the salesperson. The salesperson?s support staff did keep us apprised of progress of the sale along the way.

This is my fifth new Subaru and my third Outback Touring XT. The improvements are across the board. The new system’s software and infotainment screen are major improvements along with the hvac controls all moved to buttons below the screen. The all digital driver’s screen is configurable and quite attractive and useful. The Outback is extremely quiet, the turbo engine very responsive and overall the vehicle feels more solid/substantial compared to the previous Outbacks.

After speaking with the General Manager, Jeff Mazer, it wasn't the dealership so much as it was the finance manager (who is no longer employed there). While this practice was done, it was NOT the dealership that employed the tactic. The dealership took measures to rectify the situation by terminating the employee and sending a check for the whole amount of the protection plan ($3,250) to my lien holder. It took some work and yes, I am still a bit butt hurt, but I will continue to be a customer here.

Great service again. I have always had great service at Janesville Subaru. A little heavy handed on trying to get me into a new car.

We were looking for a Toyota Highlander for many months and when we found one at Janesville Subaru, we were very excited. However, after reading some of the reviews we were hesitant. Happily, all of our reservations disappeared after speaking with Jeff, the GM and working with Michael the sales person. They alleviated all of our fears and were wonderful to work with. Excitedly, we drove home with a beautiful 2019 Toyota Highlander.

Since 2014 I have purchased three new cars at Janesville Subaru (a Legacy, Forester Premium and recently a Forester Limited). Allow me to share my experiences. The salesperson I deal with is Deana Watry. Deana sold me my first car from this dealership – but it was not my first Subaru which was purchased back in the 1980’s! I was impressed with Deana from the start. She was able to answer questions and get me into a vehicle my wife and I were seeking. If Deana did not know an answer she would find it. Over the years of brining cars in for servicing Deana maintained contact and ensured things were continuing to go well. As a buyer in his late 60’s I have dealt with a variety of salespeople in other dealerships selling other makes and models. Most in sales are simply out for themselves and will tell you whatever they like to get a sale – buyer regret usually followed. Deana is personally interested in helping us get what we wanted within our budget. She understands that customer satisfaction is about integrity, being honest, follow-up and continuing to build trust. Yes, I will continue to buy from Deana – I hope you do as well. Now for the dealership. After purchasing a 2015 Legacy the driver’s seat could not be moved forward or back. A Rockford Subaru dealership wanted $2,000.00 to replace the seat. Subaru of America had me reach out to Janesville Subaru to have them evaluate the seat. Within 10 minutes the problem had been fixed. A quarter had fallen into the seat track and stopped the seat from moving. There was no charge. I gave the bent quarter to the service manager with my thanks! I’ve only had service done there since. Buying tires - they are competitive with the large retailers. This means free rotation with oil change and free car wash. Travel is part of my job. Having a dependable car is essential. The dealership is good at keeping me updated about regular maintenance. In the service department, Jonathan and others work to schedule according to your time frame. It has been common for me to get in on short notice. I like the dealership and believe you will as well. Be sure to ask for Deana if you want to buy.

Purchased a used car from Napletons last month. The salesman Mike Gonzalez initially created a positive buying experience for us and didn’t pressure us as some other local dealers were. This was much appreciated.The car was delivered to us in an unfavorable condition due to a miscommunication. Napletons had made an effort to get the car to us promptly and as a result a full detail wasn’t performed. The dealership contacted us an had us bring the car back in for a full detail and went above and beyond to rectify our dissatisfaction. They did a great job removing stains and odors that existed from the previous owner. Their efforts were noticed and appreciated. Sometimes it’s the little things that matter and make the biggest difference with customer service.

Been looking on line for next vehicle for over 2 years. An accident forced me to finally act. Subaru has a great reputation. I bought a Forester. The hight of the seat was important as I get older. Just slide in, no ups or crawling down. I wanted a vehicle that provided some utility and great gas mileage. The Forester had it all. I inquired on a special order times and was told 9 to 12 weeks. Told Patrick exactly what I wanted. Then I had the accident. A few days later Patrick called and told me a Forester with my description was being built and would be available in 2 to 3 weeks. All I had to do is come in and put $1,000 down and they would put my name on it. All went like clock works. Very satisfied with the purchase at Napleton Subaru. Car drives like a dream. More electronics than I could imagine.

My daughter and I were traveling from WI to Iowa, when about 15 miles from the dealership, my check engine light came on. I went directly to the dealership. Without an appointment, they were able to get me in, figure out the problem, fix it and get us on our way. I was so grateful that we weren't turned away and that they made time in their schedule to fit us in! They kept me informed the entire time and sent us on our way 3 hours later. Very grateful and appreciative!!!

I needed a new vehicle and had decided to upgrade from my previous cars. A Cadillac was on my short list, so we started with Napleton Cadillac in Rockford. As we were looking at the cars, we were greeted by Alex, who brought us into the showroom to chat so he could find out more about us and what we were looking for. We took a beautiful new XT5 out for a test drive, and then went back in to chat more and get more information. I told Alex that I was just beginning my search, and he very nicely asked if he could give me a card, which of course, I took. Over the weekend he emailed me to explain current offers and rebates. After looking at a few other brands, I decided on an XT5, so we went in the following week to further discuss a purchase and look at a few new and preowned cars. Alex took the time to explain the specs on each one, making sure that I understood what each car had to offer. He wanted to make sure that I would be happy with the model I chose. Buying a car is a long process, but the Napleton showroom is very comfortable, and the fresh coffee and snacks kept us going! By the time we finished with the purchase, night had fallen and I wasn't comfortable driving a new car in the dark. Alex offered to have it delivered the next day. My beautiful new XT5 arrived the next morning at the appointed hour, freshly washed and detailed. Alex stayed to help us set up our Onstar service and get acquainted with my car. The overall service was simply impeccable. From the beginning to the end, I never felt any pressure, and everyone at Napleton made us feel very important and welcome. I am very happy that I chose to shop locally and that I chose this dealership. I want to thank Alex for making the whole process easy and pleasant. Five Stars!

Two representatives from the dealership were quick to respond and were willing to help in any way they could.