Used mid-size SUVs for sale near Rochelle, IL

Purchased a used car from Napletons last month. The salesman Mike Gonzalez initially created a positive buying experience for us and didn’t pressure us as some other local dealers were. This was much appreciated.The car was delivered to us in an unfavorable condition due to a miscommunication. Napletons had made an effort to get the car to us promptly and as a result a full detail wasn’t performed. The dealership contacted us an had us bring the car back in for a full detail and went above and beyond to rectify our dissatisfaction. They did a great job removing stains and odors that existed from the previous owner. Their efforts were noticed and appreciated. Sometimes it’s the little things that matter and make the biggest difference with customer service.

Turn signals do not have a loud sound. They are very low My 2016 Outback has nice loud turn signals. You cannot turn your radio off. The only way not to hear it is to put the sound real low. Two major complaints I have

Been looking on line for next vehicle for over 2 years. An accident forced me to finally act. Subaru has a great reputation. I bought a Forester. The hight of the seat was important as I get older. Just slide in, no ups or crawling down. I wanted a vehicle that provided some utility and great gas mileage. The Forester had it all. I inquired on a special order times and was told 9 to 12 weeks. Told Patrick exactly what I wanted. Then I had the accident. A few days later Patrick called and told me a Forester with my description was being built and would be available in 2 to 3 weeks. All I had to do is come in and put $1,000 down and they would put my name on it. All went like clock works. Very satisfied with the purchase at Napleton Subaru. Car drives like a dream. More electronics than I could imagine.

Bought a used 2018 loaded Lusso Ti for a good price coming off a lease, in late 2021, for all the luxury and performance, it was a great deal, have had no issues, car looks great, is comfortable, and I just use Apple car play, and prefer knobs to touch screens ( it was funny to watch my son try to use it as a touch screen) can get 30 MPG on the hwy easy, but it's easy to go faster and get less. the DNA is Dynamic, Normal and Anemic, you do have to get used to the car not taking off instantly, D is OK, A not good for folks taking lefts on flashing yellows. Great ride and comfort for longer trips. and the backup warning works great!

My daughter and I were traveling from WI to Iowa, when about 15 miles from the dealership, my check engine light came on. I went directly to the dealership. Without an appointment, they were able to get me in, figure out the problem, fix it and get us on our way. I was so grateful that we weren't turned away and that they made time in their schedule to fit us in! They kept me informed the entire time and sent us on our way 3 hours later. Very grateful and appreciative!!!

The Luxury and comfort leveli is not the same that. people got from the early 2000's and earlier models.Disappointing and makes you wonder why you are paying an upcharge over a basic gm or chevrolet of same size just for the name

Excellent customer service, Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service

I was a Jeep Grand Cherokee for about 10 years.It was not a two thousand fifteen , it was older and it was a V8, not this V6 or those I4 4 cylinders. I actually got the vehicle from my brother, same color black leather interior sunroof I took over his payments and ended up paying it off. That was the strongest 4 wheel drive I'd ever owned, let alone driven up to that point that car was a Beast. I never got stuck one time in the snow here in Iowa.. The only thing I've noticed that has changed over the years is the emphasis on eliminating the V8 engine, which is totally wrong. Because I want something with power, those 4 cylinder SUVs, they ought to fire every single one of them engineers who decided to put a 4 cylinder engine in a heavy vehicle like that, and naturally, it's gonna burn oil, a 4 cylinder S. U. V. Is about like dancing with your sister. It screams, it wants to be like its Big Brother, the v6, and v8. I'm just glad we're not hearing more about these electric vehicles cause that was the biggest joke I've ever heard of they never have enough batteries to service them. If the industry went all electric bad, a joke, there'd be a lot of stranded vehicles on the interstates bring back the VA engine, take the crossover. I4. And drive him into the river , they're xxxx , they're junk

I needed a new vehicle and had decided to upgrade from my previous cars. A Cadillac was on my short list, so we started with Napleton Cadillac in Rockford. As we were looking at the cars, we were greeted by Alex, who brought us into the showroom to chat so he could find out more about us and what we were looking for. We took a beautiful new XT5 out for a test drive, and then went back in to chat more and get more information. I told Alex that I was just beginning my search, and he very nicely asked if he could give me a card, which of course, I took. Over the weekend he emailed me to explain current offers and rebates. After looking at a few other brands, I decided on an XT5, so we went in the following week to further discuss a purchase and look at a few new and preowned cars. Alex took the time to explain the specs on each one, making sure that I understood what each car had to offer. He wanted to make sure that I would be happy with the model I chose. Buying a car is a long process, but the Napleton showroom is very comfortable, and the fresh coffee and snacks kept us going! By the time we finished with the purchase, night had fallen and I wasn't comfortable driving a new car in the dark. Alex offered to have it delivered the next day. My beautiful new XT5 arrived the next morning at the appointed hour, freshly washed and detailed. Alex stayed to help us set up our Onstar service and get acquainted with my car. The overall service was simply impeccable. From the beginning to the end, I never felt any pressure, and everyone at Napleton made us feel very important and welcome. I am very happy that I chose to shop locally and that I chose this dealership. I want to thank Alex for making the whole process easy and pleasant. Five Stars!

I have a 2023 brand new off show room floor an my windshield has been leaking water from outside when it rains extremely hard outside had to take it back within 1 month of having it an they kept it for 70 + they replaced the windshield only for it to happen this year again this is not a good look for infiniti the service department say my car is the 5th car to have issues with water leaking from windshield

Great experience with Dwight Pearson. Very nice, not pushy, helped out a lot looking for the right vehicle & was successful!

I purchased the 2022 Timberline preowned about 1 month ago with appx 50k miles on it. I was disappointed that it does not have memory seats or a garage door remote button. (I didn't even notice this when test driving it). Who makes a car today with all the tech this car has and leaves off these 2 things! The interior is comfortable & well laid out. The ride is smooth & quiet. 2.3L turbo 4 cylinder is quiet & has amazing power. At idle it’s hard to tell that the engine is even running. The prior owner put on Michelin tires which contribute to the smooth, quiet ride. The seats are ActiveX (Ford’s name for vinyl) with cloth inserts. I’m 5’ 10” and 175lbs. My son who rode with me is 6’ 3” and 250lbs. Both of us found the seats comfortable & supportive on our 1st road trip. I’ve driven a Kia Telluride, which is a direct competitor. The Kia has a little more tech but I found the ride to be on the harsh side, especially in the second row. This may be attributable to the low profile 21” tires. The Timberline has 18” balloon tires which I much prefer. 2 weeks after purchasing it I made a 2,200-mile road trip from Dallas TX to Orgon. Fuel mileage ranged from 21 to 28 with an overall average of 24 mpg. *if I don’t drive over 70 mph on the highway the fuel economy goes up to about 32! *these numbers are from the actual miles & gallons of fuel used, not from the dash numbers, which I found are a little optimistic. It has a few bugs that I’ll have to deal with, but it’s a used Ford & not a Lexus. Overall, I'd say I'm very happy with this car & would recommend it.

We purchased a used Truck from Michael Molina (Jude). We were very happy working with Jude and this experience was a great one. Would recommend that you contact Jude if you are interested in buying from Napleton Autowerks Loves Park.

Well, first thing is first. This is a great American luxury suv, problem, just that. We Americans worry too much about things we don't need and forgo things we do and thus you have most American companies especially auto manufacturers. Charge a lot but receive very little in durability but ague that it's offered at least. Precisely why the Japanese and recently the German luxury manufacturers do it better. They are not just trying to make a xxxx load of money, they actually care that their products are what they are being hyped as and stand the test of time regardless of the deepness of their customers pockets. So does the Lincoln produce a great product, Yes and No and that's a problem in this class as their asking price. For $60+k the vehicle shouldn't have any negative reviews let alone quality issues. The American car makers are an unfortunate mixed bag and leave me always expecting more. Maybe the true intent after all, planned obsolescence. Non the less I'd recommend a good extended warranty because when things fail outside of warranty, most likely it will cost more then the vehicle in the 1st place.

Very friendly and professional staff. Facility is very clean & organized. They where very helpful in answering my questions and giving me the best deal for my car. They where very easygoing when I negotiated my out-the-door price. It was really nice to get to know my salesperson [Mathew Turczyn] on a more personal level; his outgoing, friendly, and courteous personality was really a major bonus to my car shopping experience. I would highly recommend shopping at Napleton Autowerks for anyone looking for a car & a nice car dealership experience. +Added bonus they has FREE pop & snacks for you as well.

If you want a comfortable, stylish, and affordable suv for your family this is the car for you. Makes me feel proud when driving it and holds its own compared to other luxury suvs that cost a lot more. My only complaints are that it’s a gas guzzler and at this price point all models should come with the digital speedometer dashboard and not just the highest trim levels.

I went to work one morning and didn’t realize I had a flat until I had other employees asking what my vehicle looked like. Once I confirmed it was unfortunately mine, I reached out to Ken Nelson who was able to pick up my vehicle at my work, put my spare on, take it to their shop, fix my tire (plugged and not replaced!), return my vehicle to my work and sent me an invoice to pay after I got off work. It was like it never even happened and they took care of all the hassle for me! Could have been a really bad day trying to figure that all out after a 13 hour shift. They have amazing customer service! And I didn’t even have to get a new tire! 10/10 recommend!

Runs smooth. Very comfortable. Always loved the Jeep brand so this was a natural upgrade. Love the options too. The adaptive cruise control is amazing.

I recently had to bring my used car in for a vibrating brake pedal, and the service I received was outstanding. The experience was impressive from the moment I drove in; a machine automatically checked my car's alignment on the way into the service bay, which is very impressive. -- What really set them apart was the customer service. Not only did they provide a convenient shuttle to and from work, but they were also completely transparent and honest about the repair. Instead of pushing for the more expensive option, they suggested I resurface the rotors, which saved me money. -- That kind of integrity is few and far between; it earned my complete trust. I had a fantastic experience, highly recommended!

Apple play used to connect but no longer does. Didn’t notice passenger door wasn’t installed properly until I took a road trip and the noise!!! Drivers side arm rest squeaks as though it’s about to come apart. Very noisy engine over 40 mph.

Good service thank you. Easy drop off and pick up. Good service thank you. Easy drop off and pick up. Thank you again. Good service thank you. Easy drop off and pick up.

I am in my seventies and didn't want to buy new so i I looked at over twenty used vehicles during my search. This Subaru Outback was the best driving vehicle of all that I tried. My experience at Boucher Ford in Janesville was fantastic. I was treated like a true customer with respect and caring for my needs.

Pats speciality is personal service. His vehicles are of the highest quality. We have been extremely pleased with every car we have purchased from him

The 2019 Grand Cherokee Limited was the Jeep I had my eye on for a while. I've owned a 2012 Laredo X, and a 2018 Limited Anniversary/Heritage Edition. I was specifically looking for Limited trim without the 20" rims, although, I love the look of the Altitude versions, I just didn't really care/want to deal with less side-wall, nicer-looking rims. I avoided the Overland and Trailhawk because of the air-suspension. Overall the interior is fine, it's comfortable and familiar for me, since I've owned them before, but that's also the only issue/complaint I would have. The interior is updated from the 2012, however, basically it's a very light update, U-Connect, Gauges, Shifter, and possibly a few other items here and there. But essentially, the dashboard is the same dashboard I've seen since 2012. While owning the previous (2) I never experienced any mechanical issues that left me stranded. One had a weird issue with blowing lights in the tailgate, but it would just randomly decide to burn out, replace one it would blow another. No other major issues. The 2019 leather on the steering wheel feels smooth and buttery like they always have. The suspension feels great, still solid and tight. Brakes are strong and grippy, pedal feel is nice and firm. So far I'm super satisfied with this Jeep, I got the perfect combination of all the features I wanted, Memory Seats, Sunroof, power trunk, heated-seats and wheel. Not sure if I'd be willing to sell this one and get a newer model, but, I'd possibly get another WK2.

Excellent service very friendly. Honest with me what the car needed and what I should do clean . I've always used there service for all my need . Purchased the car there too

I just love everything about my 2021 80th anniversary edition G/C! I purchased new but now has 81000km. So much enjoy all the style comfort with no issues. So much more reliable and better looking than the new body style that was released later in 2021.

Found a great deal on an Explorer and I knew I had to make it mine! Came to Dixon and Gigi was awesome!! 10/10 would recommend

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

Professional and Friendly Sales Team: Joe Hegglin and Michelle Mitchell. They were prepared and had the car ready for me when I was on a tight schedule. Additionally, both Michelle and Joe had fantastic follow up.

3rd XT5 have had no issues with '19 & '21. Current our '24 is experiencing automatic braking and cruise control issues. The vehicle is in the shop to be fixed. This issue has caused crashes. Our experience was shocking with the system slamming on the brakes while moving. Ido hope Cadillac gets this issue corrected. We are very apprehensive when driving and will be since this occured.

This was a great experience and Mike was awesome to deal with. There was no pressure to buy and he answered all our questions promptly

Traded my 23 Atlas SE Technology V6 for the 24 SEL R-Line premium. This SUV is fantastic, a great value, reliable and the performance of the turbo 4 engine is excellent and most impressive. I've driven Volkswagen's for years and this one hasn't disappointed. Advice to Volkswagen, bring back the TDI!

This is an update to previous review. I bought the cerma plate protection package but was unhappy with the interior. I took it back and it turned out that nobody even worked on the interior. They did it while I waited. If I hadn't taken it back I would have paid for something I didn't get. The service dept. was a little upset with my mood and attitude, but when they found out no-one had even worked on my interior they were very apologetic and nice about it and thanked me for bringing it to they're attention. I don't like dealers and this is a perfect example of why.

I am enjoying the vehicle so far. It was used by the General Manager of the dealership before I bought it. It is spacious and comfortable, although the Rock Creek suspension doesn't give as good a ride as my 2018 Pathfinder did. The Android Auto feature is very useful. It gets good gas milage on the highway in the 4WD "ECO" mode, but the shut off/start at lights is noticeable and takes some getting used to. My last Pathfinder was very reliable overall--we'll see about this one, which has more electronics.

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle. He did a great job finding mine. I'm happy with the purchase and driving the vehicle is quite an experience with all the new technology on it.

My current car is a 2019 MDX. I absolutely love it. My previous car was a 2012 MDX. The only reason I don’t have that car is my daughter “totaled it” 2 days after getting her license. BUT my daughter walked away, unhurt, no broken bones, no concussion, not even a bruise. I thought the car would look like a mangled mess, just looked like it went off roading. I had no idea these were TANKS on the road. I will continue to drive these now that I know. The 2019 is very similar to the 2012, but love the apple car play, lane assist, and better gas mileage.

These guys have old fashioned integrity. Great to work with and honest prices. Always a great selection of nice clean cars to choose from. Respectfully R. Pilz

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

We recently purchased a Chevy Traverse and couldn’t be happier with our experience. Chad Edwards was great to work with, and the finance department had us in and out in a very timely manner. Would recommend that anyone!

We love our XT5, it drives great and looks great. The only thing is the navigation. You have to plug in your cell phone to get it.