Used 2023 Toyota Highlander for sale near Bancroft, KY

I had an appointment Friday. I called a few times to ask how its going. The reply was should be the end of the day. Don?t know what that means. I arrived the dealer at 3:00 O?clock. I ask what was done had how long it would be. The reply was they had the driver side mirror completed. How ever nothing was done. The service rep came to me with there head down. I knew nothing was completed. The Rep I could tell felt unhappy about the issue. However, the Rep did manage to get me a rental. That was good. I know things can go wrong at times. I was glad the to the extra day to have time to make repairs properly. I had another issue for a service performed on an oil change back some time. After the oil change, I brought the car back and explained I had a humming sound coming from the vents. I approached their man mechanic in thing they were not going to believe me. He immediately said I know what that is. I was relived. He said when they looked at the filter, putting the cover back on at times is not properly positioned. They repositioned it; it did sound better but not completely. I drove to for a while still noise. When I took the truck back for the Mirror swap, cabin filter, Air filter, tire sensors, etc. I ask them to look for something a normal They found a screw that had been broken on the air filter housing. She then proceeded to tell me she got a quote in replacing the unit. I said wait this was an issue for back when I had the first oil change. Then she asks the manager, they are going to replace the filter unit. Over all the rep was trying to get everything completed. We did have a difference of opinion when checking out. I like being very detailed in asking questions to verify all has been completed. I wanted to ask the technician some questions to verify all is completed. I want to test the mirror for proper working conditions. Did not get this. Don?t think that?s too much to ask. Over all the Service rep did a good job. However, I did walk away feeling a little uneasy.

Have had our 2023 Highlander XLE AWD since April 2023. Live in Chicago area and have driven to Arizona and Maine. Zero problems with the car. We put a large Thule box on the roof, multiple mountain bikes on a bike carrier and a kayak. Lots of luggage, got 27 miles per gallon on both trips. Plenty of power in the Rocky Mountains. Would recommend the car to others. We have a great Toyota dealership but all we have needed is schedule maintenance.

From the 1st phone call to the moment we drove our "new" car off the lot, James was friendly and made the car-buying process enjoyable. We never felt pressured, and they were very upfront about every detail. James even went above-and-beyond by helping us return the rental car we were in. Do yourself a favor and start your search @ CarMax!

It has a lot of road noise and the low profile tires makes feel like you're running on flats you feel everything I'm not happy at all it's nothing like my 2015 highlander no compassion at all!

I was picked up from the airport by Joseph. He treated me well and knew that I did not have time being that I had to drive 10 hours to get back to my base so he had everything taken care of for me to speed up the process. The other staff was very polite and helpful. I also enjoyed that the dealership is military friendly. I consider both the dealer and the individuals that they employ there to be great people.

I waited months, purposely, before writing this review. When I initially bought the car, I was scared because the reviews made it seem as if I made the worst mistake of my life. 6 months, 7000 miles later, the car running great. In the beginning, there was the weird shifting and lag but as time went on, around 5000 miles it had mostly smoothed out. After I took it for the TSB/Recall for a software update, it has been running perfectly since, no lag or strange shifting at all. I haven’t had any trouble otherwise. It’s roomy and comfortable for long trips. The third row is really for short trips(no more than 1hr 1/2) and for people 5’8 and under. The MPG excels on the highway especially on ECO mode with cruise control. I’ve gotten it as high as 33/34 mpg at 70mph on relatively flat land. In the city, it does terrible. I average around 17-19 even with slowly accelerations. My DTE is 290-310miles, 95% City driving. I’m sure those who use it on the highway will reach much higher. Despite the new 4 Cylinder Turbo, it has quite a bit of power and was able to take off very fast with a car loaded with adults (even in the third row). As of right now, the engine has been nothing but reliable. If anything changes, I’ll surely come back and edit this review. But for now, this 23 Highlander Limited Non-Hybrid, is a fantastic mid-size SUV and I recommend it now with the software update taking care of the shifting problem.

We own a 2.4 Turbo XSE, has plenty of power to get you in and out of traffic. Just took a 10 hour road trip from NC through the mountains of VA & WV, performed like a champ up steep inclines and ride was very comfortable. We really like the captain chairs, easy to get passengers (inlaws) in and out. Had plenty of room for a wheelchair with 3rd row folded down. Really like the sporty look of Highlander. The 20" black rims compliment the look for me. I wish Toyota would've designed with dual exhaust to better enhance the design.

Our experience yesterday in purchasing a gently used (mileage was 9000) 2021 Lexus RX350 was AMAZING! Our salesman, Bill Marshall, was so knowledgeable about the features of the car and was happy to answer any and all questions. He conducted the entire transaction in a manner that could not have gone more smoothly. The business manager, Jeani Britton, exhibited the same high quality of experience! She was awesome, as well. It was probably the best car-buying experience we have ever had. I highly recommend this dealership and the two people instrumental in helping us achieve our goal yesterday, Bill and Jeani.

Have had 2 Toyota Rav Limiteds and they were great. Decided to go with something a little bigger this time so got a preowned 2023 Highlander Limited. Love the ride, quieter than the Rav 4 and definitely more room. It’s only 3 inches wider, but 10 inches longer. Seems like the front area is quite a bit bigger than the Rav. Great purchase!

Great service team. Courteous and efficient all personnel did a great job. Would recommend this facility for service and sales for all your car needs.

Matt was our salesman. He was so knowledgeable of all the Toyota vehicles we were looking at. He was also very kind - no pressure (which I love). We had a great experience with Matt and learned a lot about Toyotas. Although we haven’t purchased a vehicle yet, when we do, Matt will be our salesman for sure!

Gene and team were fantastic and worked with us to get in a car we love at a price we love!

I scheduled a test drive for a Subaru Crosstrek. The individual I was supposed to meet sent me a video introduction. When I arrived he was on a test drive with another customer but the receptionist quickly connected me with Jordan. He was very thorough and answered all of my questions and followed up after my visit. I’m still searching for the right vehicle but will certainly keep Jordan and this dealership in mind.

I wish that my car shopping journey had begun here, because I would have been spared from the typical anxiety and frustration that most dealerships and slick car salesmen bring to the car-buying experience. My AWESOME TOYOTA salesman was Kevin Willis. Kevin demonstrated the Toyota customer service philosophy when I arrived 2-hours before the dealership closed, and even though his shift had ended, Kevin stopped to ask if I needed help. I was sold on TOYOTA of LOUISVILLE before I had even selected my new car, because of Kevin's professionalism, honesty and thorough knowledge of TOYOTA products. My experience at Toyota of Louisville was refreshing, and vastly different than my experience at another Toyota Dealership. If you're shopping for a TOYOTA product, begin your search with TOYOTA of Louisville, and you'll understand what I'm talking about. TOYOTA OF LOUISVILLE is a 5-star business, with 5-star customer service and 5-star TOYOTA professionals.