Used Toyota Highlander LE for sale near Merrifield, VA

Thank you I much for my birthday present! Will was fast and reliable and well informed. The transaction was efficient and easy and the customer service was amazing. My situation was less than desirable and I was blessed with a brand new car with not much to offer! They will make it happen.

Nick Bernicat (our sales person) was so incredibly patient, understanding, respectful, personable, and professional, and he made our car buying experience so much easier and less stressful than it had been until we met him. He was truly a pleasure to work with. We had been to other car dealerships and had encountered the classic aggressively pushy tactics car salesmen are known for, and Nick was anything but that. He intentionally cut out time for us to talk alone and never made us feel pressure to buy. He helped resolve all of our concerns and was open and honest throughout the entire process. After telling him about our previous experiences, he assured us that he wasn't there to push us and that it was okay if we didn't decide to buy. He said his focus was to build a good relationship with us so that even if the dealership didn't have what we were looking for, we would still be comfortable coming back when we were ready to buy years down the road. We'll be back on the market again in a year or so to get a second car, and if this dealership has the right car for us, we're definitely willing to drive the two hours back to buy from him again. His focus on human connection made working with him enjoyable, which is saying something because we had been dreading going into another dealership. Our financing experience was much more mediocre. It was 8pm by the time we got to the finance guy and he wanted to go home. He was dismissive, and while he would answer direct questions, he didn't have much interest in slowing down to explain anything we asked about. I felt kinda trampled and didn't really enjoy any of the interactions with him, but I'd still go back to work with Nick.

This is the first time I buy a car from a Jack Taylor Toyota dealership, and I had the best experience. Ebo Grant was very professional, patient and thorough. I felt absolutely no pressure and he made sure I had everything, and it was set up before I left. I med was also very helpful in the finance department, and Mike the manager. My first Toyota and I loved handling the team at Jack Taylor in Alexandria first class. Thanks to everyone who helped me, I highly recommend them if you want to buy a car.

I had never bought a car before and only heard horrible things about how awful the process of car buying can be. However, this was NOT my experience with Ourisman Honda of Laurel!! I was greeted with nothing but professionalism, compassion, and kindness. They truly care about their customers! George was INCREDIBLE every step of the way. He even sent me a video of the vehicle I was interested in before I came in. He made every part of the process easy to understand and made sure I would be able to drive off with the car I wanted. I can’t say enough about George. He was so kind and caring and willing to do whatever it took for me to be able to officially say “I’m a car owner!” He took his time with me and never made me feel rushed. Thank you George!! His manager, Roman was so compassionate and took the time to speak with me about what all of the fees meant and what we could do to get a monthly payment that I was comfortable with. He sat down with me, human to human, and connected with me on a personal level while trying to get me into the car of my dreams. Thank you Roman!! The finance office was the part I was most scared of. I was sooo pleasantly surprised and relieved when I met Ash. He was so incredibly patient with me while I asked a million questions and he took his time clearly explaining everything in a way that I could understand. He also gave me some great financial advice for bettering my future that I am truly grateful for. He helped me find the right terms for my loan so that I could be comfortable and confident as I drove off the lot. Thank you Ash!! Every single person I interacted with went above and beyond their job description and made me feel like I mattered. It felt like it wasn’t just my business that mattered but that me as a person with a life outside of that dealership, I mattered to them. My happiness and well-being mattered to them. My future and comfort mattered to them. There was not a single time I felt pressured or discouraged. The car was also immaculately clean, which I very much appreciated. I cannot speak more highly of them! When it’s time for a new car I know who I will call. I am a customer for life now!!

I traded in my 2016 RAV4 Limited for the Highlander XLE. Primarily for the ride. We had to give up some features such as seat positioning and closeness sensors available on the Rav4. The 2019 Highlander has a V6 that is well reported on and gives us the performance we need. Our ride has definitely improved on the Highlander.

Have had our 2023 Highlander XLE AWD since April 2023. Live in Chicago area and have driven to Arizona and Maine. Zero problems with the car. We put a large Thule box on the roof, multiple mountain bikes on a bike carrier and a kayak. Lots of luggage, got 27 miles per gallon on both trips. Plenty of power in the Rocky Mountains. Would recommend the car to others. We have a great Toyota dealership but all we have needed is schedule maintenance.

Buenas tardes, este servicio estuvo Super bien, el señor Luis me atendió de maravilla, me dio súper opciones y me ayudó a conseguir mi carro gracias a Dios voy súper feliz con mi carro, gracias y que Dios los bendiga don Luis y a todos me regalaron agua y tuvo el servicio súper bien, me atendieron de maravilla, no me puedo quejar para nada

It has a lot of road noise and the low profile tires makes feel like you're running on flats you feel everything I'm not happy at all it's nothing like my 2015 highlander no compassion at all!

Matt from Koons GMC was helpful and responsive. He and the technicians got my vehicle serviced and returned to me in timely fashion. Great job!

I want to thank Rick Cypress and Michael Dahn on their what I could say great customer service. As a retired Train-the Trainer from previouly occupation, I felt like they were one of my students. Far and Beyond.

We looked at several SUVs while shopping around and kept coming back to the Highlander. It is a Highlander Limited AWD Platinum Edition. We could not be more pleased with this vehicle

Service rep Sam is number one. Attentive, professional, and kept me in the loop throughout my Highlander's service. Recommend Sheehy Toyota for any service requirements. While you're at it, ask for Sam when you pull into the service area.

Working with Ahmad Alquza and Faris was a great experience. They were super helpful and assisted from the moment I stepped in the door to completing the purchase, explaining every option in detail, including the drive test, car pickup, and follow-ups after car delivery. Faris was caught in back to back calls and assisting multiple clients at the same time, but he managed to dedicate time to my questions and requests well. Overall great experience and definitely recommend.

This has been a great dealer to do business with! They went above and beyond. Normally car dealerships are fairly scummy and I dread doing business with them but PK Auto gave me a very fair price on the car I bought and made a bunch of repairs to it as a part of the purchase agreement. When the mechanic was looking over the car, he caught something else that was needing to be fixed and did that as well. I even had the A/C repair not quite do the trick and they did not give me a hard time about bringing it back at all. Very honest and the only time I’ve ever felt good buying a car.

The transmission failed at 112,000 miles and it costs me $8500 to repair. I expect Toyota Highlander transmission would last at least 200,000 miles but I found out that the transmission is not made in Japan like my old Highlander, but it was made in the USA. People who buy Toyota expect major components such as engine, transmission, are made in Japan with zero defects, but when major components are made in the USA, quality suffers.

I had my Toyota serviced by Mat. He was very professional , did not leave me waiting to check my car and serviced my car in record time , definitely will come again because of the services I received from Mat , Thank you Mat !!!!!

Great 3-row hybrid. Very reliable. Very comfortable. Lots of cargo space, especially with the third row seat down. Put down the second row and cargo space is enormous. Good gas mileage for a 6-cylinder. Nice pick-up for an SUV. Would definitely buy another Highlander

I took my Toyota highlander for an issue it had. Josh, helped us out and took care of the problem, he was profesional and very helpful. He also Kept us updated through out the process. My husband and i are very happy with the results!

Ashraf Khalek, an exceptional car dealer, has been my trusted dealer for the past two years. He guided me through the process of purchasing my first and second cars, offering me the best options available. I highly recommend Ashraf to anyone seeking reliable and knowledgeable assistance in car buying. I eagerly anticipate working with him again for my upcoming car purchases.

JR Castillo - Toyota North Austin got in the perfect vehicle. It fits my whole family. It has space for my soccer mom items. The quality and care provided to me by JR was exceptional! The whole experience was like a ride on the park, easy with JR.

I can to national auto of waldorf to purchase a car and there customer service is excellent. Walked in the door and was greeted very quickly and nicely. The process of purchasing my car was quick and easy.

Nice dealer ship staff very helpful and they gave me discount unbelievable and very low interest rate # one dealer ship in my 35 years new car buying experience unbelievable people 200 percent marks for them

My 2021 highlander L I paid $27k @ 44k miles ih for it after 2 years taking it through ell & adding 50k miles (92k miles currently) im impressed by its 300 hp 3.4L engine but learned how important changing all fluild begor it starts to making noise and problems. I think as long as you change all fluids at by or before 90 k miles as milage it will continue to goFor 300,000 miles crossed finger . The dealer offered me 19k to trade in at this stage. Toyota value unmatched. I want the new twin turbo 3.5 they just added

Chris D'allessandro is a fckn magician. If you live in or anywhere near Maryland, & have bad or no credit at all. Call Carmax & ask for this dude.. YOU'LL THANK ME LATER.

Overall very good and reliable vehicle for the money. Not the most comfortable, stylish, or best on fuel but for the price i dont think you can find better

I have purchased 4 cars from them. They are always professional and have a great selection of high end vehicles with low mileage. I only deal with Phil he is an awesome, and knowledgeable. The owner and Debbie are both great. So if your looking for a nice car, and a great small business, check them out. I have refer friends and family and we all have nice high end vehicles. Thanks GAM

Best reliable car around Toyota Highlander 2019. Great all road trips. Spaces and plenty of room for everyone. Bars inside seat for car seats to connect to keep baby safe. I have bought 3 Highlanders and loved everyone.

I had a pleasant experience with the service received this day from the mechanic who inspected my car and from Junior Villatoro in his extraordinary customer service that he provided me, it was beyond my expectations.

We have the 2022 Limited edition. Love the heated and cooled leather seats, very comfortable. Overall vehicle is very quiet, except on concrete roadway surfaces. The rain sensing wipers don't function as well as the ones we had on our 2019 Rav4. I will say, the 3rd row seats are for young kids or very small flexible adults. Also, front doors need more of an arm rest higher up on the doors. The tri zone heat and cooling is great. I like how the adaptive cruise will even slow you down some when entering curves. The 11 speaker JBL sound system is very good. Overall, the negatives listed are fairly minor issues, because we really enjoy this vehicle and the features. I am disappointed that Toyota will not be offering the v-6 in 2023. I much prefer the smoothness and power and torque curve of the 6 versus the turbo 4. The 8 speed transmission is butter smooth, although the kickdown response could be improved. This is our 4th Toyota and will keep coming back because of the higher quality standards and overall reliability. Also, Toyota seems to listen to customers better and making adjustments or corrections better than a lot of the other auto makers.

I’d done my homework and showed up ready to buy. Yaser was terrific. He came outside to greet me on a very hot day. Once inside, he was friendly and knowledgeable. The Sales Manager (typically Mr. Hard Nose) couldn’t have been nicer as well. Everyone at the dealership was in a good mood, smiling - and it was a Monday! After searching online for several weeks, they had just the car I was looking for (a used, one year old certified Toyota) and their pricing was competitive and upfront. The whole process took only about one and a half hours to complete (very fast) and they washed the car and filled the tank with gas before handing over the keys. Overall, a great experience. Thank you everyone!