Used 2021 Toyota RAV4 LE for sale near Billerica, MA

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

I purchased this vehicle used from the Dealer The vehicle runs very smooth very economical on fuel Holds its value I recommend this vehicle to everyone

I purchased a new 21 Limited with the Advanced Tech package And Limited Grade All Weather package. Its very very loud under acceleration. The highway pavement noise and wind noise are barely tolerable. I have a bad back the seats are fantastic and I have a bad back they are great on long trips. Constantly Averaging 28mpg it’s dependable and I know it will hold its value.

Recently bought truck here. One key fob did not function. Service department promptly diagnosed problem. Gave me new fob, plus showed where old one was broken. Staff was very professional, polite. Great experience.

A little too big for myself but I love this car. I had a used Rav4 before, drove about 10 years, loved it. Also I was able to sell it pretty high price ($4,500) comparing the year and the mileage (over 200,0000 miles). So that is one of the reason why I bought Rav4 again.

Excelent customer service and very hepful i will recomend them with friends and family! Thank you!!!

I've have a Rav 4 premium wich was purchased in feb2021.ive had zero problems and the car accelerates like a rx350 which I cannot understand where people want to tell you the car is slow . the car was purchased because of extreme back problems which I am on disabled for.the car does everything as well as my dad's girlfriend's 2017 Rx 350.the gas mileage is amazing.

Was very happy with this dealership my experience was overwhelming most of all because I had the best service and sales person her name was Natasha Alexandre and I couldn’t have found a better person to take care of me considerate in every way and her service was top notch thank you and I will definitely be back and let everyone know.

Amazing performance for a 4 cylinder. First time I ever owned something without a V8, and I am impressed. Good handling. great interior and very comfortable. Good MPG also.

I took my daughter to Toyota of Braintree to check out Toyota Camry's. This was her first time looking to purchase a car. We ran into salesman Gerry Gorham who could not have been more helpful. We were just there to browse, however, we walked away in one hour with the purchase of a new SE Camry that exceeded our expectations. Gerry and the team were so helpful guiding my daughter through the process to complete a very fair deal. They even got us the recent grad rebate. We highly recomment Gerry and Toyota of Braintree!

Had a great experience buying my Rav4 Prime from John T. He was prompt and responsive. Answered all my questions. Showed me all the special technology features.

Mathew Buonomo was very professional and courteous went over the service that my car needed. I was very pleased with him and will return to your service dept for future maintenance on my avalon

Of all the Toyota dealerships I visited, Dave Souza at Imperial Toyota was able to find the exact car I was hoping for (he kept looking long after we spoke in-person) and reached out when he found it. He was helpful, not pushy at all. …and I really like my RAV-4 Prime… it is so smooth and zippy to drive… and the supersonic red is extra fun.

I have always been pleased with the service I receive at Imperial Toyota. I promptly get an appointment and work is completed in a timely manner. I have dealt with Jarrett Viens and he is very accomodating.