Used Toyota hatchbacks for sale near Downers Grove, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

This is a great car! I love the features, esp the sport function, which gives you a boost if you need to jump on it. Obviously, some people don't use this feature or don't know what it does. When getting on the freeway, I always use it, then simply turn it off when necessary. I usually get about 34-36 mpg on long trips and around town about 28-32mpg. The one and only complaint I have is that it is too low to the ground and sometimes it's very difficult to get in. If I move the driver's seat back, it makes it easier. I am the original owner of a 2017. The other features i like are the backup camera, electric side view mirrors, speak feature to make calls, the interior is gorgeous, the hatchback. I just really love this car. I have never had a problem with it. If you're looking for a reliable car, this is it!

Extremely efficient, polite answered all my questions actually took very good care of me Steven and Casey were wonderful

Decent but not outstanding. Had a problem with the passenger side motor mount causing a rattle that was fixed under warranty at the 5000 mi service. The part was backordered, so there are probably more than a few with this problem. A discoloration of the dash appeared by 2000 miles. Since it read "Toy" it was likely from the factory. There is still a small bubble in the rear window tint film. It drives well. I like the automation now that I'm used to it. It brakes too hard using adaptive cruise control when traffic slows down, but I guess the radar is doing as well as it can. It's not particularly comfortable, but Toyotas aren't known for that. Had to turn the driver's headrest around, as it pushes my head too far forward. I think that's required by law. The infotainment center works fine. They started using a new one after the 2024 debacle. I bought the car to keep it for a few hundred thousand miles. We'll see.

Highly recommend Larry Williams at Toyota of Lincolnwood. He's patient, caring, and knows his stuff. He was very helpful in assisting us in getting a specific car we wanted. Great at explaining all the car's perks too.

A few years back I had a Suburban and hated coming upon hybrids. When the time came for a new car I first was thinking Corolla since it was my first new car decades ago. Then I figured why not a Prius? I have the XLE model that has most anything you could want in a new car. I usually only go 5mph over speed limits but I'm always passing all the cars when going uphill. I get looks from other drivers I pass wondering why I'm passing them in a Prius. Great handling too and so far I've taken it up to 114mph. I could've kept going but there was traffic ahead so it'll wait for another stretch of road. If I ever buy a Ferrari, I'll get a license plate frame that says, "My other car is a Prius"!

I had a very pleasant experience at McGrath Toyota because of my Service Rep Evan. Not only was he personable and friendly, Evan also had infinite kindness, patience and understanding. I will definitely be back, because even though Dealerships are usually more expensive, the stellar customer service that Evan displayed is absolutely priceless and makes it all worth it. All Dealerships and mechanics offer the same things-- part and repairs-- the one and only difference being customer service, the way a person is treated, and Evan of McGrath Toyota just won his team the first place trophy.

I just retired and got my XLE 7 months ago. I was lucky to get it. Someone else decided to pass on it. I have some upgrades like the 12 inch screen and glass top. I would have never purchased a Pruis before this new model. So far, I absolutely love it. I don’t drive it like a sports car, so I am getting 53.5 to 54,5 mpg. It is amazing to spend $12 dollars on gas every two weeks instead of $30 to $40 every week like I use to. I really love the design. I have cutting edge silver. It isn’t quite as luxurious as other cars I have had but that wasn’t why I purchased it. I think it can last me the rest of my life.

My name is frank dichristofano and I own a 2015. On August 7th I needed routine maintenance done to my vehicle. So I always I had the work done at mcgrath honda of elgin . Because they are the best Honda dealership. There have the service department and they are always very professional and courteous and put the needs of the there customers first. When my vehicle is being work on I know my car is in hands. Because there mechanics are the best and they always such an outstanding job with my vehicle. So thank you to everyone at McGrath Honda!!

Leasing this car. Expected to wait a couple of months but received a notification that a car matching my specifications would be available the next week. The car met most of my requirements. The price of the lease was considerably more than I expected to pay but I agreed to the terms. Two months after taking possession of the vehicle, the brake actuator failed and I lost use of the vehicle for two weeks. Of course, the repair of the brake actuator was under warranty! The miles per gallon are what I have come to expect from a Toyota Corolla - better than 40 mpg on the freeway, a little less on surface streets. I replaced the standard interior rear view mirror with the one that has a built in Universal garage door opener because there was not a convenient place to mount the garage door opener that I had used with two previous Toyota Corolla leases. The thing I like about this 2022 Toyota Corolla: good gas mileage, bright headlights, good interior space. Things I do not like: cheap plastic rear trunk wing that broke in drive through car wash, black out lettering that standout on the greyish body color, unlit driver side lock/unlock buttons that are hard to locate in the dark when getting out of the car.

I have just took delivery of my 4th Subaru. Ed Troike was my salesman for all 4. Ed 's dedication keeps me loyal to the brand. The service department as well as the parts department are extreamly clean, and the employees are extreamly knowledgeable, courtious, and proffessional. I will continue to purchase my vehicles from Ed and recommend this dealership to everyone I can.

Great drivability! Great room! Unfortunately, not confident in expertise at service center for plug in hybrid issues. No one has seen enough issues to understand how they can malfunction... they are totally dependent on computer codes and what the manual says.... haven’t really studied the tecnology and engineering enough to be able to anticipate and or respond to technical questions and circumstances.... sales people are completely oblivious to the technology!!! Cannot answer simple engineering questions about car! Service department seems only modestly more experienced, and have no passion or desire to really know or understand.... so their ability to inform and guide the customer is basically non existent. They call “ experts” elsewhere in the country... don’t appear to care to become experts themselves. This means that the customer has little to no confidence that their car is actually going to be fixed properly because they are completely reliant on manual and mechanics located elsewhere to solve issues.... fully expect that any upcoming repairs will be “ out of the box” repairs.... computer says that EGR valve is malfunctioning, so it needs a new one! When all it needs is a vacuum hose reconnected.... or something down these lines. This is really bad that the customer will need to understand their own car better than dealership mechanics, and will mean that extremely expensive parts will be seen as the solution to “ fixing” the oroblem...eg, I won’t be surprised if we own the vehicle for 10 plus years, that a new computer control module will be found to be needed because the code said it was malfunctioning.... when a small gasket waterproofing the compartment has failed and causes it to work improperly when it wet outside... The customer is left feeling uncared about, or cared for... and that Toyota hires fundamentally unprofessional or lazy service mechanics, and dont properly expect expertise or mastery about their products...

Very pleasant environment, friendly staff, has kids area mini Theater, I think best Lexus dealership in chicago

I sure tire of the "free energy" postings. You honestly think your utility company comps you for the extra kilowatt usage? These are great little cars, even took mine on a Minnesota to Texas and back road trip with decent comfort at full highway speeds and no, it didn't look as if I was lead car in a funeral procession either. You can honestly cruise all day at 80 should you wish to do so. Reliability? If this Prius is like my 2008 then I can expect to get a trouble free 218,000+ miles out of it and then see its current owner still tooling about the area. Take a look and see where these are made. In a country that still values quality of performance and strives for perfection.

I worked with sales Representative Jairo at Berman Nissan of Chicago, looking for a safe car to drive more than 40 miles a day 6 days a week for work. We looked at several options and I was able to test drive all of the models I was interested in. I was able to look at all of the CarFax reports on vehicle history to have transparency on each of the vehicles I was interested in. I was able to find a great car thanks to Jairo, and my hats off to him for making it an easy and informative process in my car buying, even though he was new to the company. It was nice of him to share personal details to make the interaction more enjoyable and humanely! I appreciate this location’s flexibility on car showings, I had to come back 3 separate days to finish looking through cars between a busy work schedule. The front desk rep mad scheduling appointments easy and was able to help change my appointments several times with schedule conflicts. Everyone was friendly, willing to help and smiling. I would recommend this location not for the car deals but for the personal care they gave me and helped answer all my questions and concerns with financing, maintenance, and service benefits!!

The car rides great and with the plug in feature gives me an extra 25 miles gas free every time I plug in. The instrumentation is a little complicated but once you learn there are many features that are very helpful. Voice activated calling and GPS are my two favorite and also charging my phone wirelessly.

Everything worked out great, the service was done on schedule and they kept me informed of the progress throughout.

It's a fantastic vehicle, both inside and out. I get about 30-50 electric miles depending on whether I do freeway or side-street driving, what the outdoor temperature is, if I have AC on, etc. I get 50-60 mpg when the engine turns on. It gets to freeway speeds really fast in sport mode, but I normally stay on eco/normal mode - normal mode has more than enough power for my needs. Interior features lack the extra toys from the XSE and Premium trims, but I can live without them. Trunk space is adequate with the folding cover attached and only slightly better without it due to the sloped rear exterior. But I've never had a problem with trunk space since folding down the seats grants more than enough room for my needs. Cabin space is decent. No one in my family and friend group is over 182 cm tall so all of them can fit with ample head and leg room. I have no complaints with the handling, even at higher speeds. It's smooth, but outside noise does get a bit loud especially when the engine turns on. Charging is a tad over nine hours if using a standard 110v/120v L1 charger, and half that with a 220v/240v L2 charger. The Prius Prime is not built to handle DC charging, so don't bother with that. EV mode is good for up to 55 mph or so, and HV mode is good for speeds beyond that. The sweet spot speed for HV mode seems to be around 65-72 mph. Beyond that and efficiency takes a nosedive. The Prius Prime, or any plug-in hybrid (PHEV), isn't for everyone. It's the best of both worlds, but it's also the worst of both worlds. During EV mode, a PHEV is a less efficient battery electric vehicle (BEV) since it's carrying a heavy internal combustion engine (ICE) that isn't being used, along with all the other ICE components. It also has all the maintenance requirements of the standard HEV variant, unlike a true BEV. When the battery is depleted, a PHEV is a worse hybrid since it's carrying a big battery that isn't being used. Despite a PHEV's versatility between gasoline and electric usage, it isn't for everyone. It can run on gasoline only without ever charging the battery, but then you lose all the benefits of EV driving. You paid extra for the EV experience, so you might as well charge the battery. Final thoughts: the Prius Prime is a very good car, but only If you can charge at home. If not, then get the standard Prius since that one is an even more efficient hybrid.

Very nice people. I very much appreciate the service and the help throughout the car buying process. Thank you

It is the perfect car for Uber. It's very comfortable and gets great mileage. It's super quiet and has excellent trunk space. We love our new little car.

Great customer service.Thank you Fil, Greg and Ulises for making every step as easy and hassle free as possible,Quality vehicles at reasonable prices.

My previous car was a 2014 Prius. The 2018 has added safety features which are very valuable, & has even better mileage, and a very smooth drive --handles well. However, there is less trunk & glove box space, & it is more complicated to work some of the features, such as setting the clock. On the 2014, all I had to do was press the hr & min buttons. On the 2018, I had to watch a youtube a few times, & then it took me a few tries to reset the clock.

Today I purchased a 2017 Nissan Sentra SR and it was a great experience. My salesman, Arman met and exceeded my expectations. Very friendly and knowledgeable. Answered all my questions. Kevin is the finance manager and got me out the door in about an hour or less! Straight forward pricing! Best prices I have seen in a long time! I definitely recommend this place! Great thing about Premier Auto Works, you don’t feel pressured to buy or feel like you are being held hostage like at other dealership!

7 years old and I've never had a single mechanical issue. Just maintain it per factory specs. Great gas mileage. Not a car to pick up chicks with.:0)==-)

Wide selection and no haggle are a plus over other dealerships. I like being able to see how many different makes and models. CarMax is the only place I will shop

The one weak point is that there is a design defect. The exhaust manifold leading to cylinders tends to get clogged up. Must be cleaned every 60 k miles (200 dollar job) to avoid head gasket replacement. Otherwise should run forever. 250 k miles and doesn't use drop of oil. 2014 is known to be vintage year, with all kinks worked out of generation 3 - except for aforementioned. Besides being ultra reliable, the car is simply the best use of space and readily available fuel possible. Enormous cargo space with back seats down. Up, passengers have room almost equivalent to full-size sedan. Simply best car ever made. Just look out for traction battery expense. But even that can be mitigated using rebuilt batteries and independent shops.

We love the prius after owning a 2007 model. The 2015 is a step up and we got it at a good price for low mileage to hold us until plug-in mile range improves.

Mike R was amazing. He even traveled to Chicago to bring our car to a different locations so we could see it. I would highly recommend this location.

I drive for Uber, and this is the perfect car for ride-share drivers. I did previously drove an Acura MDX which was more comfortable and luxurious, but at 21 mpg it just didn't make since. The dealer was surprised and asked if I was trading it for the Prius, I assured him I knew what I was doing. Turns out it is the smartest car I have ever owned and for me was a very smart purchase. Do not give it a 2nd thought if you are on the fence. I can get Luggage into the back that surprises people with the amount of space, way more that a sedan with a regular trunk, and the ride is surprisingly comfortable. I am averaging 54 mpg which is just phenomenal. As a bonus the maintenance and tires are way cheaper to maintain and replace too. These are built in Japan and it shows quality wise.

The process was easy, the staff were pleasant and nice, and the service was efficient. Thank you Kelvin

I absolutely recommend this car if you need a workhorse to drive you back and forth and not to die on you. A couple things about this car --- 200k miles with multiple total-loss level accidents because my jobs at the time had me on the road most days. Still running strong. I just took it on an interstate road trip and it doesn't miss a beat. This car is hard to kill. I don't know how this thing was built by Toyota but it is seriously impressive value for the money. Worth literally every penny for what I've squeezed out of it so far. Cons: the disrespect you get is insane. I've driven other cars and the hate that this car receives in particular is laughable. Also the performance is ridiculously bad, which everyone knows. One way to sum this up, I had a friend of mine once say, "It's hard to look another man in the eye while getting out of a Prius."

So in love with my car! The sweetest dealership guys made everything effortless and fabulous

I've never had a car so technically advanced. I am convinced that if I asked it nicely, it would make me a cup of coffee and rub my feet. It will take a long time before I unlock all its mysteries.

I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.

Vehicle does everything very well. And it is not as slow as people say it is. It has great acceleration from a light blowing away most of their cars. If you’re in to that.

Bought 4 cars thier in 10 years they our best in sales and service staff the best service is out standing they care alot for customers

We bought our 14 Prius used with 10,000 miles. We did do the computer inverter upgrade, no charge at the dealership. We re Now at 106,000 miles and think we have at least another two years. We ve Shipped it to Hawaii and back,& driven coast to coast last year And our mpg is currently 41.5. As high as 50.0 on the trip. The only recurring problem is the passenger armrest has failed at the attachments.

Great site with an excellent selection of cars. The entire process was smooth and hassle-free, and I was able to buy with complete confidence. I highly recommend this site to anyone looking for a quality vehicle.

This car meets all my needs. I especially like the new safety features like parking sensors, automatic parking, blind spot monitoring, lane departure alert, pre-collision system, a rear cross traffic alert and a cruise control which will slow the car down when the vehicle in front of you slows down. Since I have owned it for only a month, I cannot comment on maintenance or repairs.