I am not one to write reviews, this is my first one ever but I felt very compelled to do so. I have always dreaded the purchase of a new vehicle and found it to be a very frustrating and stressful experience. A good friend told us about Lou's Car Care and I just drove home with my new car. I could not be more impressed and satisfied with the entire experience from beginning to end . It feels so good to deal with honest, good people who go above and beyond meeting your needs. It was an extremely pleasant experience and I will be happy to tell all my friends to call Lou Jr when in need of a car.
Being an out of state buyer you are are unsure about the Dealer your buying from. However, with Lou's they had close to 1000 Five star reviews from all there sources online which gave me tremendous confidence. Then once I spoke directly with Lou Jr. I knew why. The sale went very smooth and the car was delivered as described. Truly a great buying experience and I will be calling Lou again when I need my next car even though they are over 500 miles away!
We had a phenomenal experience ! Lou Jr was such an honest and professional car dealer. He was quite knowledgeable of his car inventory and was very patient and respectful towards us. Lou was never pushy and allowed us to make the best decision that was in our best interest. We would definitely purchase our next vehicle through his dealership. The dealership was very clean, modern and the atmosphere was extremely warm courteous and friendly. We would highly recommend this car dealership without any hesitation !!! Keep up the great job guys!!!!
I use to hate car shopping. Till I experienced the Maguire No Haggle system. They made my wife and I very comfortable from the minute we arrived there. They didn't show any pressure toward us and explained the advantages of buying a vehicle through them. The extra incentives were great. We will tell everyone we know to stop there first if ever looking to buy.
This is the second Volvo I've purchased from Alan Byer motors and have no qualms in recommending his dealership, though I'm not a fan of auto dealers, to anyone! We traded a 2009 S-60 we purchased with the help of Debbie in on a 2016 S-60 - love those S-60's - all except too many bells and whistles for geezers to figure out. Some day my wife and I will figure out how to operate everything in this car. Great place if you're looking for a Volvo!
Zack Tesfai was very informative and professional. He has a great personality and very easy to talk to. Once we finished our purchase on a 2018 Rav (which we LOVE), and came to sign papers he put us at ease. As he explained our new vehicle to us, you could tell he definitely was very knowledgeable. Zack was great to work with We rate him as excellent!
I had not purchased a used vehicle in many years and I’m glad I chose this dealership . My salesman, Zach Tesfai, was great. He was patient and listened to my needs and comcerns. I love my RAV4 and would recommend this dealership to family and friends. I started out by looking at the online inventory. They were quick to respond and kept in contact with me periodically. Thank you Romano Toyota!
Salesman, Dan Holliman and sales manager Chris Campbell were very helpful with my purchase of a Rav 4. Dan spent a good deal of time reviewing the features of the Rav 4. I was also introduced to mike Reed in the Service Dept.overall my experience was very positive.
Great sales consultant made me feel like I could count on this dealership...sadly not the case the service department didn't follow through with fixing a problem I had after only a few days with my highlander. This resulted in me paying money out of my pocket to replace a leaky battery only 3 weeks after delivery. I then figured Calling the manager but that did no good I was promised by him I'd get a call back..it's been 2 business days and still haven't heard back. This saddens me this is my third vehicle purchase from Romano dealerships but I don't feel as though I'll return or recommend them any longer.
My husband and I both had leases on Chevy Malibu's that were ending soon-his on May 6th and mine in August. My husband was in the market for a new vehicle and had reasearched many makes and models and decided on looking around for a RAV4. He visited Romano Toyota and met with Jake Sardella. Jake spent 2 hours with Jim explaining all the many options available based on our needs, goals and our current financial state. He explained the pros and cons between buying vs leasing, used vs new, the financial impact of leaving my lease 5 months early, the benifits of getting 2 vehicles now vs ! now and another in August and all the services that Romano Toyota offers its customers.. Jim and I discussed all the information Jake had given him and we decided to invest in 2 vehicles now. Jim and I returned together 2 days later to Romano Toyota and met with Jake. He again spent a lot of time with us explaing the many purchasing options we had. We decided on leasing 2 RAV 4"s. All the financial arrangements were made at that time and the initial paperwork was signed. We arranged to return 2 days later to pick up our new vehicles but first needed to turn in our leased vehicles at a near-by Chevy dealership. When that was completed Jake came to pick us up and drive us to Romano Toyata. He had all the final paperwork organized and ready for signatures and he set up our 1st service appointments. We then went out to our new vehicles and Jake explained all the features that are in the vehicles and set-up the bluetooth and navigation systems and explained and demonstrated how to operate them. These are only the highlights of our very positive experience at Romano Toyota and exceptional treatment given to us by Jake.
I purchased my RAV4 with Jake as my salesperson. He is extremely attentive and made the purchasing process very easy. He went the extra mile and followed up with my several times to ensure I was happy with my purchase. I will absolutely go back again when it comes time for my next vehicle!
I bought my Prius V here. My salesman, Steve, was helpful and actually, entertaining! I felt like he was trying hard to get me my price, and he did. Facilities are nice, and delivery went without a hitch. I will be back :)
I have had great experiences at this dealership. Twice actually. First time I went in on a Saturday morning, no appointment or call ahead of time. I was greeted by a sales rep and everything went good. Test drove the car, signed papers, and walked out the door within 1 1/2 hour. Picked up my(then new) 2009 Toyota Yaris the next day at 9am. Arrived and they had everything ready. 2 years later I go back looking for another car. Did not call ahead of time for an appointment or anything. I showed up, found a sales rep, test drove a few cars, and finally settled on a left over 2010 Toyota Prius. I decided to trade in my other car and this was where it was kinda disappointing. I kept getting low ball offers on the car. But at the end we did meet in the middle and I got a fair price for the car. I give the buying process 4 stars because I was nickle and dimed when doing the purchase. Kept getting told about aftermarket packages like remote start, under coating etc. Honestly I think Romano has the best dealerships around. I've also purchased from Romano Mercedes and also had very good experiences. As long as you aren't trading in or buying a discounted car, it will be hassle free. Only once did I have a bad experience. Walked in looking at a truck, asked for a price but sales rep never got back with it.
I was looking at a different vehicle to feel safe and comfortable on the days when I have a long commute. I have chatted with Mickey about all the things my perfect someday vehicle would have. After I had tested a different car Mickey called to say she had the car I really wanted. So I went to drive that car instead. Mickey had found the car I always wanted but thought would be be the next one. This is a car I will drive for many years. Mickey puts in all her effort for every customer to be sure they love the car and get a great deal. I simply can not say enough positive things about not only my experience but also the experiences that I witnessed my family receive. All top of the line.
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