Zach Bradley and all of the staff personnel I dealt with, were very personable and professional. All questions were answered to their fullest. The service and maintenance departments were clean and very well maintained. At no time did I feel rushed or hasseled...it was a very pleasant experience and I'm very satisfied with my purchase.
I went to Charlies with my heart set on the 2018 Highlander but quickly changed my mind once I tried a Rav 4 I was sold on it. Daughter in law bought a Rav 4 5 years ago and loved it No pressure and no one trying to sell me anything I didn't want.
I went to Central Maine Toyota at first to trade my Subaru in for a 4Runner because Central Maine Toyota doesn’t have doc fees. The back-and-forth process of agreeing on a price felt shady and more like a “shell game” so I went to Charlie’s. Sam was friendly and knowledgeable. Agreeing on a price was a much better experience!
I found the staff and customer service very friendly and welcoming.
Once they knew why I was there they allowed me to look around and make a decision to what I thought I wanted to what I found.
The staff were as efficient in getting the paperwork ready in a timely manner so that we did have to wait around too long.
The told me the benefits of using their service for my car.
The whole process was made easy. The dealership atmosphere was professional, no loud music, no pushy salesman. Our sales person, Dereck Burbank was very knowledgeable. He was totally focused on what our needs were for a new vehicle. He even gave us a tour of the facility, making us feel that he appreciated our business. Derek exceeded our expectations.
Lea Baird and Nick Souviney (and both of the Finance Managers who worked with us while we were there) were wonderful - they were helpful, attentive, and thorough and went above and beyond to make sure we were well taken care of and informed about our vehicle. Note: The only option for the make of car we were getting was a Buick or Chevy, but we leased a Toyota Tacoma.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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