Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Purchased a pre owned vehicle from Montrose Ford Lincoln and had a great experience. Super quick responses from the sales team (Dave) especially because we were coming from out of town. They made the buying process quick and easy.
Zach the salesmen was super helpful. Allowed me to take as much time as I need on test drive. Very low pressure place to shop. I genuinely felt he was looking out for me. Very happy with car and services
Really friendly experienced staff with a great attitude.Caring people.Concerned for the customer.The service is excellent, you always know what you are paying for, would highly recommend to others.More than happy to continue servicing and/ or repairing current and future VW vehicles
I have gotten multiple oil changes here, spark plugs, brakes & pads, and transmission fluid over the years. Bill the service manager always helps me out and answers all my questions. These guys do amazing work, always have service specials going on, and always go the extra mile (Noticed they put some touch up paint inside the door on a spot that was an eye sore before)! At my previous job they would pick my car up and have it dropped back off before my shift ended, can’t say enough good things about Streetsboro VW!
I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!
Al did a good job and was not pushy. I would deal with him again. He was honest and when we pointed out a few items about the car that needed fixed he was not quick to hide them like other dealers we were out.
Easy and friendly buying process. Cooperative negotiation.
by Wahoo123 from DealerRater.com
November 2, 2018
Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks.
Courteous and respectful treatment by everyone we met with.
by Mingo74 from DealerRater.com
November 4, 2018
The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing.
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