I always get VIP treatment at Valley Imports' service department. The people there are sincere in their desire to provide timely, quality and friendly service. Michelle Alm stands out as a service advisor in terms of explaining what needs to be done, and does not try to pressure customers into unnecessary service work. She has a good understanding of the mechanics of the vehicles they service. Best auto service I have ever encountered.
Experience was good in the end. When I arrived, there was no record of my appointment or my information in the system. Michelle was helpful and patient as we discussed the issue. I appreciated all of the communication. At one point, I asked that my boyfriend speak to the tech to help us better understand the issue that needed to be addressed. Brian graciously called him (since he was out of town working) and addressed all of his questions and concerns. I also appreciate that Michelle is so knowledgeable about the services being performed. It's nice to he able to speak directly to one person about a variety of concerns instead of being handed amongst others. I also had friendly, comfortable courtesy rides to and from Valley Imports as well. I have no hesitation returning.
Loved the service I received. I never even looked at the car and they were great to work with. On top of that they delivered the car to me. My one complaint would be that the urea system was empty when I received it and in was really inconvenient having to fill it right away. I purchased a VW Passat 2015 and love it.
Corwin makes buying a new car so easy! The salespeople are knowledgeable and happy to assist with anything. It???s the small things that set Corwin apart from the others. For example, our salesman, Michael played with our 3 year old daughter in the lobby so we could complete our paperwork. We highly recommend Corwin Honda!
I called to scheduled my first service on my leased Mitsubishi and was told exactly what services needed to be completed and was offered a coupon to boot. When I dropped off my car the service process was explained and how I would receive text updates that included a video of my car being looked over. After the oil change was completed and they were unable to remove the engine light and tire light they notified the service tech to look more into. When I picked up my car the oil was changed, all issues addressed and it was sparkling clean . Overall an awesome 1st experience!
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