Best car buying experience ever. I was looking at the dealership in the TriCities. Not happy with trade offer so sent a message to Walla Walla Valley Honda. I was called within one hour. They asked me exactly what I was looking for and expecting. I told them. Bottom line their first offer was $3500 more and the 2018 Honda Accord Sport 1.5L was at invoice. $4000 net different from other offer. I also received a lifetime powertrain warranty.
I walked into the dealer and I never felt like I was having to negotiate back and forth for the car I wanted.
Erick was my salesman. He was as professional and knowledgeable as could be. I am highly impressed. Thank you Erick! I’m letting everyone know.
I worked with Erick Melgoza on getting my 2017 Honda Civic 6-Speed manual transmission car. It's everything I've ever wanted in a vehicle. He was very helpful, friendly, and informative. I never once felt that he, or Bryant Gibby (the General Manager), were trying to rush me or make me buy something I didn't want. They made the process so easy and smooth and I am now forever a Honda girl! I would HIGHLY recommend everyone go there to get their next vehicle. These guys know what they're doing and will make you feel like family.
It was a pleasure purchasing another new vehicle from this dealer. Cameron Stevens was my salesman. He was very well informed and attentive to my needs. I will purchase my new cars at O'Brien Motors. They are extremely easy to deal with and customer satisfaction is Number 1 with them.
My wife and I had a bad experience with a dealership and decided to visit O'brien's to look at some diesel trucks. Two sales reps were getting information on different vehicles within minutes of pulling in the lot and we had zero pressure from the sales team. My wife found a nice late model turbo diesel that she fell in love with. We didnt expect to process the trade in and sign for the truck that day as it was late but multiple people stepped in were very polite to the kids, helped finance the truck at their closing time along with a grate trade in value on my wife's vehicle. There was no hassle with the finance team and no tricky business involved. We will return to this dealership in the future. Thanks again Cameron for you help and patience.
Izzy Garcia ,the salesperson I dealt with at O’Brien, was very helpful and patient in showing vehicles. I appreciate his knowledge and this helped my decision on the car model I purchased. I would recommend to anyone buying a car to call Izzy.
It’s not often that I take the time to write a review, but I have to share the positive experience I had with Walla Walla Valley Honda. I found a vehicle of interest on their website. Since I'm located in western Washington, additional information about the vehicle was relayed via telephone. Thanks to the high level of professionalism, responsiveness and customer service, I felt comfortable enough to purchase the vehicle sight unseen. When I arrived to take possession of the vehicle a week later everything was as described, it was detailed/ready to go and after a few signatures I was on my way. I would say this was the best car buying experience I’ve ever had! I HIGHLY RECOMMEND Walla Walla Valley Honda. Special thanks to Bryant, Kelly and Bob! Thank you! Rich
Everyone was extremely kind and helpful. I highly encourage anyone in the market for a vehicle to check these people out first. They answered all of our questions and were very patient in explaining all of the new technologies on the newer vehicles. I love my Ram 3500 truck and my wife loves her new Chrysler. Being senior citizens, we are very cautious about major purchases, but these people took the time and made the extra effort to satisfy all of our concerns. They were great to work with.
I worked primarily with Adam. He was professional, not creepy, communicated well and was open to electronic communication. I will definitely shop this dealer again if he is available. Another sales associate named Skyler didn???t impress me well at all. He came across as creepy and while driving my new used car home for me missed the turn following me and blew through the intersection while talking on his cell phone. Other sales folk I met were typical and not people I???d want to deal with. Keep Adam he is amazing.
This first time here having my Jeep transmission serviced. I got an appointment pretty quick. Customer Service was helpful in underdtanding how long the repair would likely take. I was given a ride to and from a nearby restaurant to eat while waiting. The service people also did a,check of the car to see if anything else needed attention.
My purchase was a once in a lifetime gift to myself! I have been wanting to get a newer car for quite a while, trying to take my time to make the right choice. I???m glad I did not rush on an earlier purchase. Working with this dealership was worth the wait. Their no pressure attitude was appreciated and kept me from walking out the door as things progressed. I feel the car was priced right and all of my questions were addressed appropriately. I would recommend this dealership to anyone looking for a vehicle.
I went to McCurley Toyota to drive a particular model that I was considering buying. Rick listened to my list of must-haves and brought out a completely different model that was just right. I really wanted to test drive a Mercedes 350 so I asked Rick to recommend someone at the MB dealership in Kennewick. He connected me with Marisela ....and she found me the perfect car. This is a great team of professional people who thrive on great customer service. Go see them. They will take good care of you.
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