AutoNation Volvo Cars San Jose

Only reason they receive a star is the knowledge of their sales team, who knew the vehicle and were patient in sharing the safety features we love in our Volvos. I appreciate Ahmen and his expertise in the XC90 model line up. Finance staff members were disrespectful, disparaging, and unprofessional. As a military family we choose our lender in alignment with our households needs, and Tom immediately pushed for in house financing because it was “difficult” to work with our lender, despite it being a nationwide bank. Even once the dealer received pre approval he insisted without a particular document he could not finance with our lender. Upon speaking with our bank, Tom was incorrect. As a finance lead it would be an expectation to know ACH vs check payment processes, but it was clear he did not. It was discouraging and deflating to be constantly questioned and talked down too. I called the next day to speak with management, and was told I’d receive a call back. I did not, called the next day, and received the same disregard. Almost a week later and no one has returned calls from their leadership team. I would never go back or recommend this dealership due to their finance team and unresponsive management.

Very pleased with recent service visit. Particularly appreciated the Customer Care from Service Advisor, David Truong. David was professional, efficient, and answered/ addressed all my questions and concerns clearly. I appreciate the service department’s efforts at pricing transparency. Also appreciated the alternate transportation options while my car is in the shop. Appreciated having my car washed and interior vacuumed, ready for me to pick up.

I had a wonderful experience here buying my new Volvo XC 90. Malakai was very knowledgeable about the car and very patient with all my questions. Mohammad also helped us - he was very knowledgeable and very kind to me and my family. Even after I bought my car, he helped me figure out some car functions that I had trouble with. The whole process of buying the car was stress-free. The customer service here is top notch.

The sales experience with dealer, Yoon was excellent. I got good advice and best deal, I think. Yoon's follow up service was also great. Thank you!

The sales experience with dealer, Yoon was excellent. I got good advice and best deal, I think. Yoon's follow up service was also great. Thank you!

Really great experience with getting my Volvo looked at. I was seeing a bunch of errors on my display about the cameras, active headlamp, and warning systems not working and brought it in for inspection/repair. The service rep (Minh) was super super helpful and knowledgeable. He found the Tech Journal relating to the issues I was having, and was very persistent resetting the ADSM module(s) until they completed, then ensured everything was functioning back to normal. He also was very patient with me when setting up my Uber ride to pick up my car (text message was not showing up, so he kept re-trying and also sending test messages from his phone to troubleshoot)

David, the service advisor, provided exceptional and friendly service. He kept me updated on my car's status throughout the process and addressed all my concerns.

Outstanding and reliable service performed with knowledge and competence. Provided excellent communication and a clear analysis of needs

Great no hassle or pressure experience viewing and test driving different vehicles. Knowledgeable and helpful salespeople.

Excellent service with great pricing. Malakai went out of his way to help us locate our ideal car.