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BMW of Westlake

(4,984 reviews)
Visit BMW of Westlake
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 18 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (440) 499-5412 (440) 499-5412
Used (440) 499-6754 (440) 499-6754
Service (440) 809-8993 (440) 809-8993

Inventory

See all 154 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2003.
BMW of Westlake has been serving Northeast Ohio since 1999 and we have been an official BMW Franchise since 1986. BMW of Westlake is celebrating our 35th Anniversary in 2021 and is proud to be an automotive leader in our community. Since opening our doors BMW of Westlake has maintained a solid commitment to you our customers offering the widest selection of BMW vehicles and ease of purchase. Whether you are in the market to purchase a new BMW a Certified Pre-Owned BMW or if you need financing options we'll help you find the perfect BMW for you! Please feel free to contact us at 440- 499-6754 if you have any questions.
BMW of Westlake maintains a solid commitment to you our customers.

Service center

Phone number (440) 809-8993

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(4,984 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Westlake from DealerRater.

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Scheduled to wait for car.

Scheduled to wait for car. Oil chg and plugs Took over 2.5 hrs Completely unacceptable

Scheduled to wait for car.

Scheduled to wait for car. Oil chg and plugs Took over 2.5 hrs Completely unacceptable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The dealership was nice and Kevin was very professional.

The dealership was nice and Kevin was very professional. They also completed an inspection to let me know of any future work needed.

The dealership was nice and Kevin was very professional.

The dealership was nice and Kevin was very professional. They also completed an inspection to let me know of any future work needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great service!

Great service!!! They should give a free inspection to acknowledge the customer of any other problems on their car to see if they wish to service it

Great service!

Great service!!! They should give a free inspection to acknowledge the customer of any other problems on their car to see if they wish to service it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Prompt attention.

Prompt attention. Reasonable explanation of charges. Work done on time. Provided transportation to work. Courteous and professional.

Prompt attention.

Prompt attention. Reasonable explanation of charges. Work done on time. Provided transportation to work. Courteous and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Outstanding Service Department!

Outstanding Service Department! Brittney the manager is fantastic!!! The service is the reason I keep buying BMW's from this dealership!

Outstanding Service Department!

Outstanding Service Department! Brittney the manager is fantastic!!! The service is the reason I keep buying BMW's from this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Always attentive and helpful.

Always attentive and helpful. Staff are a pleasure to work with! Wait times were less than predicted and we were in and out as promised!

Always attentive and helpful.

Always attentive and helpful. Staff are a pleasure to work with! Wait times were less than predicted and we were in and out as promised!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Matthew was courteous and knowledgeable.

Matthew was courteous and knowledgeable. Appreciated the good and succinct communication. The work was done quickly, and my car was returned to me quickly and cleaned.

Matthew was courteous and knowledgeable.

Matthew was courteous and knowledgeable. Appreciated the good and succinct communication. The work was done quickly, and my car was returned to me quickly and cleaned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Service completed on time as stated.

Service completed on time as stated. Also, service manager was professional. Visiting area was clean and appreciated

Service completed on time as stated.

Service completed on time as stated. Also, service manager was professional. Visiting area was clean and appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you; we appreciate your feedback!

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Efficient friendly Courteous accommodating The dealership

Efficient friendly Courteous accommodating The dealership was very efficient in taking care of my car. They were able to accommodate my schedule and were very fast with the repair.

Efficient friendly Courteous accommodating The dealership

Efficient friendly Courteous accommodating The dealership was very efficient in taking care of my car. They were able to accommodate my schedule and were very fast with the repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you; we appreciate your feedback!

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Easy, smooth transition, beautiful presentation for my

Easy, smooth transition, beautiful presentation for my car, and the mini lesson was great The customer service and follow through is excellent

Easy, smooth transition, beautiful presentation for my

Easy, smooth transition, beautiful presentation for my car, and the mini lesson was great The customer service and follow through is excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Danielle, we are very happy we could provide you with a positive experience!

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