Apple Tree Honda

I was traveling thru N.C. in my 2024 Honda Pilot when my AppleCarPlay wouldn't connect. A little problem I know but when you're 500 miles from home the inconvenience was almost a necessity. I stopped at the nearest Honda dealership (Apple Tree) for help. Jason Roeser immediately analyzed the problem and got me back on the road. I just wanted to thank Jason for the professional, courteous service.

My wife’s nine consecutive brand new Honda model experience was shattered in less than two minutes. She does not need to be told twice to make future purchases from another manufacturer.

I just used Apple Tree Honda for the first time. I gave them a three because of how nice the people were to deal with. Both in the parts department and my service agent. They were both friendly and seemed to have a good handle on their jobs. That's the good part of the review. My repair rated out as a 1-1&1/2 hour job, of course they charged for 1&1/2 hours. I had my car in at 9:30 in the morning and was told it would be 1&1/2 hours and to check back then. 2:15pm and the car was finally done. As other reviews have previously stated, the appointment time means absolutely nothing. it's more like , this is the time we want you to bring the car in and we'll put you in line. From that point who knows when someone will get to your car. My car was not on the lift for more than 45 minutes max. This is not an issue with the staff, this is a dealership issue. They are responsible for how service is scheduled and the bogus appointment procedure xx. If I were just rating the service level , the average of 2 you see would be pretty accurate. I probably would not have chosen them, but I was here on vacation and needed it done quickly (haha) as we were scheduled to leave in a couple of days.

We bought a 2025 Acura on March 4,2025 . Ryan was our salesman and was so knowledgeable about the SUV . I would recommend him to anyone interested in buying a new or used vehicle. So polite and his Customer Service skills were extremely good. Never pressuring us and helped us get a good deal!! We highly recommend Apple Tree Honda.

I had a very Great experience here. Bob helped me find the perfect car even when I had doubts he had patience & faith that I would be leaving in something. Thanks so much for your help Bob!

0/10 customer service, doesn't call or text back, when they do call you back it's because you had to call them numerous times, doesn't listen when you tell them a price point, can't make any deals. Just avoid at all cost! Went to another deal got the price I wanted/needed for my budget.

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up the phone on me. Stay away from this company and buy your car elsewhere.

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up the phone on me. Stay away from this company and buy your car elsewhere.

If I could give 0 stars to this service I would. On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk in) that we could get her done by 11:30." I then got checked in and began my wait. At 10:50, I texted to find out what was taking so long. I received a text that said "we are backed up" At 11am, the girl with the walk in appointment checked out and left. I then sent a message indicating that I had an another appointment that I needed to get to. I received a response stating that someone could drop me off at said appointment if it was close. I replied that my appointment was in Morganton. I then received a message "we will put a rush on it". At 11:28; after waiting 2 hours for a simple oil change, I sent a message stating that I had to leave in 5 minutes or that I would be late for my next appointment. I was finally able to check out at 11:33. I asked about my breaks, the technician said they were fine. However, when I looked at my paperwork it is indicated that my breaks are in the yellow zone, follow up is needed and that I declined services.. I was only given a simple apology for the delay. The services that I received should have at least been discounted, if not free. I am highly disappointed in your service department.

Our experience with Appletree Honda has been amazing,,,The professionalism, courtesy and above all the exceptional care we have received each and every time with Caleb in the Service department brings us back year after year..Appletree employs wonderful people, and Caleb is one of the very best!