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Reviews

3.0
3 lifetime reviews.
  • Huge waste of my time.

    Called to ask if my trunk lid should open all the way. Tech said probably bad struts that can be fixed under warranty. Made appointment. Spent mos...


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    Called to ask if my trunk lid should open all the way. Tech said probably bad struts that can be fixed under warranty. Made appointment. Spent most of a Saturday. 3 hrs round trip. Car returned with same "problem". When I asked why the trunk still won't pop open they said it's not supposed to fully open. I asked if struts were replaced and they said yes. I said why did you do that if it would make no difference? Blank stares. Make sure you ask the same question three different ways or the same will happen to you.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Easy as 1-2-3

    I am still in shock at how easy the entire process was. We drove 80 miles (3 Infiniti dealers closer to home) because the customer service on the ...


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    I am still in shock at how easy the entire process was. We drove 80 miles (3 Infiniti dealers closer to home) because the customer service on the phone was so great. Keith Stokes and Marshall New made what is usually a very tough process a very simple & pleasant one. We were in & out in 2.5 hours with a new car. Everyone in the dealership was awesome. We drove away in a beautiful QX60 and are thrilled with the car. I don't think we'll be buying another car for awhile, but when we do, we will return to Dick Smith Infiniti!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceptionnal Dealership

    The fact that I have purchased three automobiles and serviced five automobiles at this dealership, speaks volumes for the exceptional rating Dick ...


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    The fact that I have purchased three automobiles and serviced five automobiles at this dealership, speaks volumes for the exceptional rating Dick Smith Infiniti receives. The buying process couldn't have been easier or handled more efficiently. Personnel are great - friendly and helpful. Service is easily scheduled and accurately handled. Who could ask for more?

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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