Dick Smith INFINITI

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Reviews

4.3
(9 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Beware of Service Department

I dropped off my QX80 back in May 2022 to get the BCI Malfunction corrected. My service rep and service manager indicated the malfunction was related to sunlight or dirt on my car. They indicated they could not replicate the error or find an error code in the car. The error code/malfunction came on as I left the lot after paying the diagnostic fee for nothing. I called and left a voicemail with my service rep each time I drove the car for days after....as the light continued to come on. Several mechanics in Columbia warned me about Dick Smith and encouraged me to call dealers in surrounding cities. One call to Baker in Charleston was all it took. They immediately recognized the error and arranged the fix, under warranty. I can't ever trust your service department to provide actual assistance ever again.

Dealer response

Wayne we are so sorry this happened, but so glad you were able to get your vehicle fixed. We don't always get it right. Again, so sorry we were not able to help.

5.0

A special thank you to Dick Smith Infiniti! Thanks

My experience was excellent! Tabatha took good care of me. I brought my vehicle in for an oil change and tire rotation. The dealership was nice and clean and I didn’t have to wait a long time. Thanks for the prompt and courteous service!

Dealer response

Thank you!!! Tabatha is awesome! Next time the coffee is on us!

5.0

Still Loyal

They do a very good job of taking care of my (almost) 12 year old Infiniti. It still runs like a new car and I enjoy dealing with the Service Department people.

Dealer response

We love serving you and appreciate your loyalty!!! Thanks for taking the time out of your day to give us your feedback.

5.0

Superb customer service

The workers were very helpful and met my needs. Chris Fisher responded to my calls and ensured my needs were met. It’s nice to have service with a smile and to have a courtesy vehicle as needed.

Dealer response

Thank you Amy, you are the best!

5.0

Fantastic service

Great service and thorough explanations every time we come for a service. Chris Fisher, our technician does a super job of taking care of us during our visits. I recommend Infiniti of Columbia to everyone.

Dealer response

Devenn thank you so much! We love Chris and we LOVE stars!!!!

5.0

Professional and Friendly Staff

Great customer service. Knowledgeable and friendly staff. No long wait. A loaner vehicle was provided, and my car was finished in 5hrs. I was also able to apply a discount coupon toward the cost!!!

Dealer response

Thank you B. Robinson!!! We appreciate you taking your time to share your experience, your kind words, and we LOVE STARS!!!

2.3

Huge waste of my time.

Called to ask if my trunk lid should open all the way. Tech said probably bad struts that can be fixed under warranty. Made appointment. Spent most of a Saturday. 3 hrs round trip. Car returned with same "problem". When I asked why the trunk still won't pop open they said it's not supposed to fully open. I asked if struts were replaced and they said yes. I said why did you do that if it would make no difference? Blank stares. Make sure you ask the same question three different ways or the same will happen to you.

5.0

Easy as 1-2-3

I am still in shock at how easy the entire process was. We drove 80 miles (3 Infiniti dealers closer to home) because the customer service on the phone was so great. Keith Stokes and Marshall New made what is usually a very tough process a very simple & pleasant one. We were in & out in 2.5 hours with a new car. Everyone in the dealership was awesome. We drove away in a beautiful QX60 and are thrilled with the car. I don't think we'll be buying another car for awhile, but when we do, we will return to Dick Smith Infiniti!

5.0

Exceptionnal Dealership

The fact that I have purchased three automobiles and serviced five automobiles at this dealership, speaks volumes for the exceptional rating Dick Smith Infiniti receives. The buying process couldn't have been easier or handled more efficiently. Personnel are great - friendly and helpful. Service is easily scheduled and accurately handled. Who could ask for more?

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