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Mercedes-Benz of Orlando

(1,502 reviews)
Visit Mercedes-Benz of Orlando
Sales hours: 9:00am to 6:00pm
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Sales
Monday 8:30am–8:00pm
Tuesday 8:30am–8:00pm
Wednesday 8:30am–8:00pm
Thursday 8:30am–8:00pm
Friday 8:30am–8:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–4:00pm
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 258-6644 (888) 258-6644
Used (877) 511-2906 (877) 511-2906
Service (888) 791-6332 (888) 791-6332

Reviews

(1,502 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They did a great job it was a pleasure buying a car here.

They did a great job it was a pleasure buying a car here. Keep up the good work. I enjoying buying a car here.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’m 82 years old so this wasn’t my first rodeo when I

I’m 82 years old so this wasn’t my first rodeo when I went to Mercedes of Maitland to purchase a new Mercedes I called Walter first to tell him I was ready for another Mercedes and he line me up with Marcus, which was wonderful He was so knowledgeable and professional A few hours later, I drove off with a brand new GLE 350

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

The sales team were absolutely amazing!

The sales team were absolutely amazing! I told Edison what I was looking for and he literally delivered exactly what I was looking for in one shot, a total slam dunk. I fell in love immediately with my new Mercedes and have been happy ever since. Anytime I have questions he attentive and answers them all. Best purchase ever… thanks Mercedes Benz of Orlando!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

This Mercedes dealership was one of the best for service

This Mercedes dealership was one of the best for service that I've been to since I had my car. I really appreciate a member greeting me, making me feel welcomed and right at home. I was there for 3 hours but it didn't seem so. I was offered coffee, water, snacks and watched TV. My car runs much smoother and I feel that I found a dealership that will take good care of my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Easy to deal with and great experience.

Easy to deal with and great experience. 21 year multiple Lexus Owner, and switched to Mercedes and this Dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

Mercedes Benz of Orlando stands as a remarkably pleasant

Mercedes Benz of Orlando stands as a remarkably pleasant experience for me. I showed up unannounced to see a couple of vehicles I was interested in. Being warmly received by John at the entrance was just the begging of the positive experience. I was accommodated with every request, every question was answered with clarity. John was professional, knowledgeable and amiable. He got the vehicle I wanted with all the features and in the color I desired. One week later I was picked up at home driven to Mercedes Benz of Orlando to pick up my new 2026 GLA 250. I was truly impressed to see the vehicle on the showroom floor with a beautiful white bow on the hood! 😊 The entire process was very positive and supportive. I highly recommend Mercedes Benz of Orlando for it's professional, knowledgeable and honest team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Norma, thank you for taking the time to leave a review for us at Mercedes-Benz of Orlando. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Edison Ramos at Mercedes Benz Orlando in Maitland is as

Edison Ramos at Mercedes Benz Orlando in Maitland is as Professional as it gets! He is 100% about me and my needs and made me feel very valued and appreciated. If you are in the market for any car, go to see Edison and buy a Mercedes. Thank You Timothy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Timothy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

James Haines was extremely helpful with us before and

James Haines was extremely helpful with us before and after the purchase. He patiently explained the features of the vehicle and helped set up the app on my phone remotely afterwards.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Kenny, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Orlando. Feel free to reach out to us if you need anything. Have a wonderful day.

Mike Hertz and Meraliz Ayala took great care of me.

Mike Hertz and Meraliz Ayala took great care of me. Our battery was failing, and we had messages on our dashboard that needed addressing. Everyone we encountered was professional, knowledgeable, and courteous.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Stephen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

James has been an exceptional asset to our team.

James has been an exceptional asset to our team. His unwavering dedication and expertise in locating a vehicle that perfectly matched my preferences and requirements have been invaluable. James possesses a remarkable combination of professionalism, knowledge, friendliness, and courtesy. His exceptional service has undoubtedly earned him the esteemed title of “superstar.”

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!