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Hendrick Lexus Charleston

(4,183 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(4,183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Mrs Jill McCurry

I would definitely recommend Hendrick Lexus Charleston to my friends and family! Everyone I dealt with was very professional and buying my car was hassle free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jill Mccurry, we are so happy to read such a great review about Hendrick Lexus Charleston! Thank you, and have a fantastic day!

Jared Young as extemely helpful today. I brough my care...

Jared Young as extemely helpful today. I brough my care into Hendrick Lexus of service and the dealship was under construction. Jared Young took time to show me where to go and explained what estimated wait time would be. The service was done super quick, and after a review of my service report Jared walked me to my car. Wonderful service and Lexus is luck to have a man of his caliber on staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Michael.silverman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!

Jared Young went out of his way for me today. i brought...

Jared Young went out of his way for me today. i brought my car in for service and was dismayed to learn that the car wash was out of order. Jared had my car hand washed. There is nothing nicer than a shiny Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lindaperkis, it's experiences like yours that really keep us motivated! We hope you have a great day!

Mr Battey

I’m always taken great care of whenever I bring my SC430 in for service or other maintenance work. I have total confidence in my Service Advisor, Tamara Tobin! She’s straightforward, friendly and efficient. I’ve yet to have anything other than an exceptional experience dealing with Tamara and her team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bill Battey, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

This was my first visit to this dealership after moving...

This was my first visit to this dealership after moving full time to the Charleston SC area. The staff and service department, especially Jared Young were awesome to work with. Impressive people and dealership that I’ll be using for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Troy.brown, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Jared Young made this visit smooth, quick, and easy....

Jared Young made this visit smooth, quick, and easy. Great service and qualities that make coming in for service ideal. Appreciate the care given. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Np, thank you so much for your positive comments about Hendrick Lexus Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

ReviewGreat experience at Lexus Charleston

Ben and Joseph were so helpful in facilitating a professorial and pleasant experience in our recent purchase at Lexus Charleston Thank you Ben and Joseph!Judy and Jerry McMahon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Judymcmahon, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!

I've had the pleasure of dealing with Raymond Rhett in...

I've had the pleasure of dealing with Raymond Rhett in purchasing my last two vehicle. A true professional who never over promises, but will work his rear off ensuring satisfaction. At the same time never applying pressure in order to sell a vehicle. Professional, exceptional, courteous and extremely knowledgeable. A buyer's salesman. Kaitlyn Eich provided great service as well. Friendly as can be, she ensure all my questions were answered and walked me through every aspect of operating the vehicle. If you've got a tech question ask Kaitlyn. Extremely satisfied with my purchase and having my needs met. Thanks team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Mz_kimbrough, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! If you have any further questions, please give us a call. We're always happy to help!

Review

Everything and everyone we dealt with was so informative and helpful and I have so much respect for the high quality care and concern that I find just the right car for my specific needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Judymc, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Trena

I've had the pleasure of working with Raymond Rhett in purchasing my last two vehicles. A true professional who never over promises, but will work his tail off ensuring satisfaction. At the same time never applying pressure in order to sell a vehicle. Professional, exceptional, courteous, and extremely knowledgeable. A buyer's salesman! Kaitlyn Eich provided great technical support as well. Friendly as can be, she ensured all my questions were answered and walked me through every aspect of operating the vehicle. Extremely satisfied with my purchase and having my needs met. Thanks team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Latrena, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We are always more than happy to assist you if anything else comes up. Take care!