Reviews
I received excellent service. My vehicle was ready...
I received excellent service. My vehicle was ready earlier than expected. Eric Schneider took time to figure out what was wrong with my radio. He also synched my phone to the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Twachter, we really appreciate your feedback about our teammate Eric. Thank you so much again for your feedback! We hope you have a great day!
We bought a Lexus Hybrid in 2015. The car has been great...
We bought a Lexus Hybrid in 2015. The car has been great and the service exceptional. Jared Young provided professional and responsive service today answering all of my questions concerning the 60K service. Sam Aby provided the information I needed to consider buying a new SUV. Both of these men are top-notch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high star rating! We are happy to pass along your comments to the team here at Hendrick Lexus Charleston! We do hope we can be of assistance in the future. Take care!
Lexus of Charleston-Service-Nick Judkins
I scheduled the service visit online. This process is convenient and simple. The service department opened promptly at 0800 and I was immediately greeted by our Service Advisor, Nick Judkins. Nick was professional in his appearance and demeanor. He explained what would be included in the 95K mile services and noted my concern about the back up sensors. Service was completed and I was on my way at 0930. Greatly appreciate the car wash, excellent service, and the safe environment (COVID-19). We purchased our car from this dealer (used) and have been most pleased. We always recommend to our family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reba And Kimper Cartee, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Maintenance
Service is excellent. Cleanliness of dealership is important at this time and they didn't disappoint. Jared is always a pleasure to work with. He's professional, personable, and easy to converse with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marsha, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Easy to make the appointment and friendly, through service.
Through in every way. Courteous and interested in making me happy. kept me up to date on the progress of the work being done and when it would be completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sburns21146, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. We do hope we can be of assistance in the future. Take care!
Great Service
Every time I have brought my 2018 NX in for service, it has been a great experience. I normally work with Jared Young who is very professional, kind, considerate and knows his job very well. I'm stuck on Lexus for any future auto purchases. The care and service is #1.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tiffany, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
10,000 miles service
This is my second purchase with LEXUS . Customer service has really declined.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Rebecca Sharpe, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact (Cali Young at 704-572-5110). Looking forward to hearing from you.
satisfied customer
Jared is professional and personable..service experience went as discussed..car was ready when promised for the price that was promised,,,,i am a satisfied customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brianabel87, thank you for your kind review; we are happy to pass along your comments to Jared here at Hendrick Lexus Charleston! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
We took our 2018 Lexus RX 350 to have three recalls...
We took our 2018 Lexus RX 350 to have three recalls addressed. Jared made the entire process easy and seamless. He is very personable and goes the extra mile to accommodate your needs. Antonio Dillon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Adlibero10, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Jared always strives for 100% customer satisfaction. We hope you have a great day!
Customer
Everyone was pleasant . When you come in for a repair the advisor welcome you. My car was repaired in a timely manner. Everything was explained to me throughly what was wrong with my vehicle. So I would recommend Lexus to anyone of my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! Until the next time we meet, take care!