Reviews
Mrs. Anderson
Excellent customer service every time I take my car in for any type of service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Three Boys And A Girl, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Lexus recall service
We had to bring our Lexus RX in for required recall updates. Tamara Tobin was our customer service rep and she did an awesome job in getting us processed quickly and efficiently. She arranged for a loaner car so we didn?t have to spend the day waiting in the lobby. Because we live a couple hours away, she made extra effort to get us finished early so our drive home wouldn?t be too late. Thanks, Tamara!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alan, thank you for sharing your positive experience with Tamara. She is an awesome team player. We do hope we can be of assistance in the future. Take care!
It was 330p on Friday and my wife said she had a low tire...
It was 330p on Friday and my wife said she had a low tire pressure indicator light on. I called Jared. He got me right in...and out on late Friday afternoon. That's why I called Jared @ Lexus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Dennisazellner, we appreciate you taking the time to leave us this wonderful feedback about our teammates. Please don't hesitate to reach out if there's anything additional we can do for you.
Friendly, helpful, attentive, agreeable
Lexus had recalls, scheduled appointment, had to reschedule, very agreeable to making the change. Corporate a pleasure to deal with, great experience with dealership and Jared Young.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cynthia M, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston with Jared We are pleased to hear your appointment went smoothly.
Hendrix Lexus Charleston
Jarad Young did a very professional and good job handling my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis Whitener, we're so glad that we were able to go above and beyond your expectations! See you on your next visit to Hendrick Lexus Charleston. Feel free to reach out to us if you need anything. Have a wonderful day.
Service Lexus ES350 2020
Mr Eric Schneider is very professional, competent and diligent on what he do. Prefer Mr Schneider to service my car next time I ccome. Great Job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Luminmcrg, thank you for your kind words and this wonderful review about our teammate Erik! Thanks again for the recommendation, and have an amazing day!
Erik Schneider
Erik was very helpful and super nice. He helped me with any questions I had about my car and having a rental for the extra day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alemmon, we're so glad that we were able to go above and beyond your expectations! Erik is a great teammate. We're looking forward to your next visit with us!
Great Service
My experience is always great there. I used to have a Benz and the Lexus people much more courteous and helpful. My service writer is Jared Young and he's terrific, all of the people there are great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janicegordon1, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Always an enjoyable experience when I visit this location...
Always an enjoyable experience when I visit this location for service. Jared is incredibly knowledgeable, courteous, professional and takes care of you as if you were his own family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like this give us motivation and help us ensure we provide high-quality care. We will make sure to send along your praises to Jared and if can be of any further assistance, please give us a call! Until next time, take care!
I was intending to wait while my car was being repaired,...
I was intending to wait while my car was being repaired, but When it appeared that the time required to complete the would exceed 3 hours, Erik Schneider, my maintenance consultant, provided me with a loaner car. I very much appreciated the offer since it permitted me to complete my planned chores. The Dealership is always clean and a quiet place to relax while waiting
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Philjackey, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charleston. We look forward to your next visit! Take care!