Reviews
Matt Gladwell was incredibly patient and understanding in
Matt Gladwell was incredibly patient and understanding in helping us choose the right vehicle and getting a great value. He was more than happy to do anything to help us feel comfortable with our purchase, and ultimately we definitely felt like we got a fantastic deal and folks were looking out for us. He even went back to our old vehicle we traded in and retrieved CDs (remember those?!) of sentimental value. The rest of the team was no different, especially the other Matt that got us through our paperwork and so forth. Their follow up has been fantastic, and we definitely will be going back for our next vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We're thrilled to hear that Matt and the rest of our team at Fred Anderson Toyota of Charleston provided you with such a positive experience. It's fantastic that you felt supported throughout your vehicle purchase and that we could help retrieve your sentimental items. We look forward to assisting you again when it's time for your next vehicle! Safe travels in your new ride! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
We had a fantastic experience at Fred Anderson Toyota
We had a fantastic experience at Fred Anderson Toyota Service! Elijah was great at helping us get the new Rav4! We would highly recommend this dealership, the process was fast and smooth. Thank you again for all the help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience at Fred Anderson Toyota of Charleston and that Elijah was able to assist you with your new RAV4. Your recommendation means a lot to us! We look forward to serving you again in the future. Safe travels in your new vehicle! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Fred Anderson Toyota was amazing to work with.
Fred Anderson Toyota was amazing to work with. Matt was extremely helpful when assisting my husband and I with choosing the right car for us. He was knowledgeable and kind without pressuring us to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Erika! We're thrilled to hear that you had an amazing experience at Fred Anderson Toyota of Charleston. It's great to know that Matt provided such helpful and knowledgeable assistance without any pressure. We appreciate your kind words and look forward to seeing you both again soon! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
They scammed me on my warranty.
They scammed me on my warranty. Took it in at 25000 miles for a noise in the front end. They passed it off a something stupid in the bed of the truck. On my next service at 30,000 miles, I complained again and now the want to charge me a $150 diagnostics fee with a bumper to bumper warranty.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Harrison, can you please reach out directly since I'm unable to look you up with out a name. If it's a noise that's not due to mechanical issues the manufacturer will look at it if it was due to the customer. With those miles you're stating and being charged a diag fee it doesn't sound warranty related as we love warranty work because the manufacturer reimburses us. I would be more than happy to get a tech to ride with you and we'll waive the fee so we can try to figure out what's happening. Please reach out at your earliest convenience as we'd like to help and thank you for your service if you're a Marine. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
The dealership has contacted me in regard to this situation. I will post all correspondence that will either resolve it or go another direction. Let's see
Incredibly helpful, very knowledgeable and personable.
Incredibly helpful, very knowledgeable and personable. Would be happy to do business with them again. Matt Gladwell is the man!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Elijah! We truly appreciate your kind words about your experience at Fred Anderson Toyota of Charleston. We're thrilled to hear that Matt provided you with helpful and personable service. We look forward to assisting you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Loved working with Anthony - he was helpful, courteous,
Loved working with Anthony - he was helpful, courteous, and not pushy when it came to following up. Will hopefully be back as a repeat customer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that you loved working with Anthony at Fred Anderson Toyota of Charleston. We pride ourselves on providing helpful and courteous service, and it's great to know that we met your expectations. We look forward to welcoming you back as a repeat customer soon! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
I had an amazing experience working with the entire team.
I had an amazing experience working with the entire team. Everyone one pleasant, easy to speak with, and didn’t leave feeling I was taken advantage. I would definitely recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear you had an amazing experience with our team at Fred Anderson Toyota of Charleston. It’s great to know that you felt valued and comfortable throughout the process. We appreciate your recommendation and look forward to assisting you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Everyone really cares about providing excellent customer
Everyone really cares about providing excellent customer service! Matt did a great job in every aspect of my buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, George! We truly appreciate your kind words about your experience at Fred Anderson Toyota of Charleston. We're thrilled to hear that Matt provided excellent service and made your buying experience enjoyable. We look forward to seeing you again! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Love my car.
Love my car. Buying a car is always a little stressful, costs more, and takes longer than I think it should , BUT everyone I worked with was great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you love your car. We understand that buying a vehicle can be a bit stressful, but it's great to know that our team at Fred Anderson Toyota of Charleston made your experience more enjoyable. We appreciate your feedback and hope to see you again soon! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
JJ actually made buying a car a pleasure.
JJ actually made buying a car a pleasure. That is a first for me. JJ was professional, friendly, honest and concise. Couldn't ask for anything more from a sales person. The dealership has been excellent overall from start to finish. Extremely pleased to buy a Rav4 from Fred Anderson dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that JJ made your car-buying experience a pleasure. It's fantastic to know that you found our team at Fred Anderson Toyota of Charleston to be professional and friendly. We're grateful for your trust in us and are delighted that you're pleased with your new RAV4. We look forward to serving you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110