Reviews
Efficient
I exchanged several emails with Dana over the course of a few months. She was able to provide me with the answers to all of my questions in a timely manner and even give me an expected delivery date for futures vehicles due in from the port. On the night I purchased my 4Runner, I was assisted by Justin. He was very patient as we walked into the dealership 30 minutes before they closed and didn't leave until 2.5 hours after closing. Justin did a great job covering the entire basis and making sure we were taken care of. As a Veteran, Justin knows how to treat military personnel and veterans in a way we are used to communicating. Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Will, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Fred Anderson Toyota of Charleston commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook and Twitter pages for access to our exclusive content. Steven Rhoads - GM | srhoads@anderson-auto.com
Justin was great to work with and found me the perfect car
I love my new car and had a great experience while at Toyota! Justin was very friendly and worked with me to get me what I was looking for for the best deal! All other staff I worked with was very friendly as well and made for a great experience at Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Justin assisted you in such a detailed and customized manner. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Steven Rhoads - GM
chris was great to work with
really love my new camry and chris found me just the car I was looking for. the whole family just loves the new car and so do my friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review. We are very happy to hear that Chris could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Fred Anderson Toyota of Charleston any time! Take care. Steven Rhoads - GM
Professional Experience
This is the second car I purchased, as well as sending two others to buy from Matthew Laurence this year. He is very knowledgeable of your Toyota products and does a great job selling the car that fits our needs - rather than just pushing for the sale. He (and others at your dealership) make the car buying process a simple and less stressful experience - this would include my recent experience with your Business Manager, Blake Dunn and Service Manager Andy Miller - they will keep me coming back for service and future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matthew, thank you for reviewing your time spent at Fred Anderson Toyota of Charleston. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Matthew is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Steven Rhoads GM
Fantastic!!
Never in my life have I had such an easy experience purchasing a new car. I worked with Ashley who not only was friendly and professional but very informative. She worked with me on getting what I wanted and what was best for my budget. . Her friendliness put me at ease and made it easier to work with her. She treats and talks to you as a person not like you are another sale. I highly recommend this dealership and overall especially this sales associate.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your wonderful review! We're glad to hear that Ashley was friendly, professional and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Steven Rhoads - GM
Easy Experience
Kenny made the car buying process an ease. He didn't pressure me and was very informative. I already told some friends about Kenny and Fred Anderson Toyota because it was such a great experience. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All of us at Fred Anderson Toyota of Charleston congratulate you on your new vehicle and appreciate the opportunity you presented to earn your business! Kenny is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages! Steven Rhoads - GM
Great Car Buying Experience Again!
This is the second Toyota I puchased this year from Matthew Laurence. He is a very knowledge, personable and professional sales rep. for Fred Anderson Toyota, who makes the car buying process almost a pleasurable experience! He will sell you a car based upon its merits and whether it fits your expressed needs, rather than resorting to simple pressure tactics to make a sale. I would recommend asking for Matthew, if interested in learning about and possibly purchasing a Toyota - I sent my brother and a family friend to him this past year, both bought from him and had a great buying experience as well.I couldn't recommend a dealership based simply on one employee's actions. The entire car buying process concerning the closing paper work with Blake Dunn to service work handled by Andy Miller makes this a great place to do business with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Matt, congratulations on your new vehicle and thank you for putting your trust in Fred Anderson Toyota of Charleston! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Before we have the pleasure of working with you again, we'd like to invite you to take a look at our Facebook and Twitter. We offer exclusive deals, specials, and updates to our loyal fans! Steven Rhoads - GM
New Venza Purchase
The entire Fred Anderson of Charleston team provided a pleasurable experience in purchasing my 2015 Venza. Friendly, knowledgeable team members and a great Toyota product. What else could you ask for! Thank you for making this enjoyable and stress free transaction and I will definitely be recommending the dealership to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share with us, Katherine! The goal of the Fred Anderson Toyota of Charleston team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read your exceptional experience in buying your 2015 Venza. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Steven Rhoads - GM
it was a great experience
John aren't was who I got to work with. He is really good as what he does and makes you feel welcom. I'm glad I had the pleasure of having him be part of my experience at fred AndersoN. The whole company is fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cheyennerae, we appreciate you taking time to leave us a great review! We are pleased to hear John did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Steven Rhoads - GM
Most professional and customer focused staff anywhere !
The service I received is the best I have ever received from any other dealership. Steve Darling is top notch and an asset to the dealership. Steve listened to what I wanted and answered every question. In the end I found what I needed and Steve made the process easy and very comfortable. The entire staff at the dealership is professional and committed to great customer service. I will no doubt recommend the dealership and Steve to anyone interested in the purchase of a car or looking to find a dependable dealership to service their car, that will not steer you wrong. Great job Steve! Thank you for the best customer experience ever! And Blake Dunn, I thank you again for a great job in finance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your purchase, Pete! Steve is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your vehicle has to offer so that you are completely comfortable with your purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your vehicle. Steven Rhoads - GM