Reviews
Service Dept.
Prompt and friendly service. I can not think of twenty words that more clearly expresses "prompt and friendly service" In the future I won't do surveys because they take to long!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback, John. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Steven Rhoads GM
Purchased a 2012 Toyota Camry SE
Thanks for helping us Saturday Chris! You were very helpful in the whole transaction. We visited one other dealership before coming into Fred Anderson Toyota and it was like walking out the dark into the light! You told us so much about the car we were looking at and about Toyota themselves. The other salesman did not do any of that, he just got the keys and we took a test drive. So thanks for being thorough! Dealing with the right people does make a difference!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy Customer!!!
I didn't go in to actually buy a car I went in to look at a car my husband thought I might like....yes and I fell in love with my Toyota Camry Chris Mitchell made my experience so easy my husband told them what we could an could not afford and he jumped on it then went into finances and Mrs. Alesia Durr went beyond to get us the best rates and payment I really do give them 5 stars they definetly made me happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
VIP Experience
Every employee I meet was friendly and very helpful. My car was ready with in 10 minutes of my appointment, what? Thank you Dana Lee and Leroy for taking good care of me, I felt like a VIP. Diana Dorey
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diana, we sincerely appreciate your feedback. Each employee is a valued member of the Fred Anderson Toyota of Charleston team, and we all strive to provide excellent service. We look forward to seeing you again in the future. Thank you once again. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Steven Rhoads - GM
The #1 dealership in Charleston!
Everyone was friendly and eager to help. The work was done in a timely manner and there were no hidden fee's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Steven Rhoads - GM
Amazing Customer Service
My Husband and I purchased our 2012 Camry SE from Fred Anderson Toyota, and had such a wonderful experience. Our Salesman Chad was very patient, friendly, and accommodated all of our needs. Every step of the process from the test drive to financing was taken care of with ease. I appreciated the fact that Chad followed up with us after we bought our car as well, just to make sure everything was perfect. That is the ultimate customer service !! Chad and the Fred Anderson Team are phenomenal, and I will definitely recommend them to everyone I know. Thank you for such a wonderful car buying experience !! .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Steven Rhoads – GM
I had a great experience.
Everyone was wonderful to work with. They listened to my requests and worked with me to get me in the car i wanted. Ashley Christani was a pleasure to work with. She was very patient with our multiple questions and requests. The finance manager Alesia made the financing of the vehicle painless.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with our associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Regards, Steven Rhoads - GM
awesome
The two people that I selected did an amazing job. Justin went above and beyond and Don was really great. Because of the wonderful job that they did helping me buy my car, I wont ever go anywhere else to purchase another vehicle. Thank you guys for a very nice vehicle and making the experience a good one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Regards, Steven Rhoads – GM
Great
The sales women was great and to have a women help me was even better since am a women and the loan officer was great every thing went so smoth no hassle to buy Regina wescott was great she was the best and I have brought a few cars in my life and never meet a sales person like her hope she stays with the company and has a chance to move up the ladder she will make it even better
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you
I have dealt with Tonya in the past and absolutely love her. Unfortunately she was unable to be there that specific day when I came in but she made sure that I was well taken care of by some one else. To me that is one dedicated person to her job. Thank you for everything!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car