Reviews
Excellent!!
I honestly believe that Fred Anderson Toyota of Charleston has one of the best customer service in the area. If you want your money and time worth, I highly suggest to visit this place!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much for choosing us. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Regards, Steven Rhoads - GM
Wonderful Car Buying Experience
I was well pleased with my experience at Fred Anderson Toyota of Charleston, especially with Dale Mattingly, sales associate, as my guide. Dale was friendly, personable, and knowledgeable about the models, features and reviews. He patiently explained several models, as I narrowed down my choices. I selected a Prius V and he found just the color and options that I preferred. The paperwork and financial aspects were handled efficiently. Dale went above and beyond by introducing me to the service department, setting up all my electronic "gadgets" and making me comfortable with my new vehicle. Overall, this was about the best car purchasing experience I have had. No pressure, friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Best Regards, Steven Rhoads - GM
Helped me turn a bad situation around....
Like many people, I was upside down in a bad vehicle. I was hesitant to even try to get out of a bad car and bad situation. Matthew was honest and down to earth. I could tell that his experience helped me figure out a reasonable exit plan into a better vehicle without a huge increase in my payment. Since I had to deal with some negative equity, he found a fit for me in a Corolla. Eddie, in finance, also answered all my questions and treated me with dignity. It is not easy to be a single woman buying a car. I have been taken advantage of in the past, but I was able to turn this around thanks to Fred Anderson Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best Regards, Steven Rhoads - GM
2015 corolla
Very happy with my new car purchase. We shopped at several dealerships, and a big factor in our purchase was being treated respectfully by Danny Marflake.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision choosing us. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. Best Regards, Steven Rhoads – GM
Best buying experience
My salesman Danny Marflake was the best car salesman that I have ever dealt with. He was extremely helpful and honest from the minute I met him. His patience was also appreciated throughout the whole buying process. I would like to extend a big thank you to Danny, the sales management and the business manager Blake Dunn. Thanks Fred Anderson team for a great buying experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with our sales associate was a positive experience. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Regards, Steven Rhoads - GM
Great Dealership to deal with!!
I purchased a Toyota Highlander from Fred Anderson Toyota of Charleston. I was having difficulty finding the car I wanted and it was found at their dealership. The personnel were great, they were friendly, were all extremely helpful, well mannered, and knowledgeable of their products. They made me feel that they had my best interest at heart and really wanted to please me. I worked mainly with Steve Darling. Even after I purchased the vehicle he continued to keep in touch with me to be sure I was still satisfied with the car and to be sure to call on him if I had any questions or needed help in any way. He has put a new meaning to the words "car salesman". I have always been a Ford person and it was hard to give my Ford up but I am definitely happy with my Highlander. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Best Regards, Steven Rhoads - GM
Wonderful car buying experience
We purchased a 2015 Toyota Tacoma today from Fred Anderson Toyota of Charleston. Our salesperson, Regina Wescott, was incredibly knowledgeable and made this a great experience for us rather than the stressful one that it can be. Alesia Durr handled our paperwork efficiently and explained everything to us. We look forward to enjoying our new truck!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Steven Rhoads - GM
Excellent new car purchase experience
In the past week we have selected and purchased a 2015 Prius V. Having purchased a number of vehicles over the years, we can say without reservation that our salesman, Chad Eaton, provided an extraordinarily positive and rewarding experience. He was friendly and informative throughout the process and never made us feel the uncomfortable stress that so often seems to accompany buying a car. We were very pleased with our experience and we are thrilled with the new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Steven Rhoads - GM
Fast service, clean, and great hospitality
I brought my two young kids to the dealership prepared to be there for hours. Just as we got settled in the kids room and got a snack our car was already finished getting the 25,000 miles service. I have never been in and out of a dealership so fast, it was great! Nice clean facility and great hospitality
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hassel Free
I cannot say enough good things about my experience at Fred Anderson Toyota of Charleston. Mark my sales professional was extremely helpful and made my first car buying experience a pleasant thing, which I didn't honestly think was possible. Thank you again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
