Reviews
Great experience, excellent communication
I was greated at the door and clearly explained what was going to happen with my service. I was called on the phone to discuss optional services that were discovered and quoted pricing for the services. I was called when the service was completed and then greated again when I returned. Mark was the person I dealt with and he was excellent at communicating through the whole service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Smooth and enjoyable
Great service all the way around! Kenny and others made purchasing my first new car a great success! I would absolutely recommend Kenny and Fred Anderson Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Steven Rhoads - GM
Satisfaction Guarantee
Eddie was very very helpful! Especially after dealing with his competitors on yesterday. When they called today, I was glad to say that their services were no longer needed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Steven Rhoads - GM
Great Service
We have always felt and received the best service from you all. Heather Goodrich does an outstanding job at making us feel welcome, getting the vehicle serviced and making sure we understand all that is required.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fred Anderson Toyota knows how to treat customers!
Pleasant and courteous service at the desk where I entered to check in for 10,000 mile maintenance. No delay in getting my Tundra to the back. All questions answered. Pleasant, and VERY comfortable waiting room with the best coffee/hot beverage machine ever. Loved the chairs with the attached side table and beverage holder. Spotless bathrooms. Hand decontaminator everywhere....so important where people are shaking hands all the time! My muddy truck was nice and clean when it came out. Oh, and I was able to check the Weather Channel on my Kindle with your free, easy-access wi-fi.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They made the process easy!
I had been in a car accident and was out browsing dealerships with no idea what I wanted. With my limited down payment and monthly payments, I was not expecting to be purchasing a new car. Justin Myers had me test drive a new Toyota Corolla and I fell in love with the car. Justin then worked with me for hours to find a way for me to purchase the car I wanted. I am absolutely in love with the car and could not have asked for a better salesman or experience at Toyota. I definitely recommend asking for Justin when you're thinking of buying a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Customer Services
My service rep was excellent. Very efficient and very friendly. Explained what was done to the car and what service I still need to be performed. She was excellent and I would like to schedule future appointments with her.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Definitely recommend
I was an hour late for my appointment and they still, even though they were booked, serviced my car. The host who checked me in is always very helpful and courteous!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I couldn't have asked for a better experience
I had been in a car accident and was out browsing dealerships with no idea what I wanted. With my limited down payment and monthly payments, I was not expecting to be purchasing a new car. Justin Myers had me test drive a new Toyota Corolla and I fell in love with the car. Justin then worked with me for hours to find a way for me to purchase the car I wanted. I am absolutely in love with the car and could not have asked for a better salesman or experience at Toyota. I definitely recommend asking for Justin when you're thinking of buying a vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Steven Rhoads - GM
Tundra Purchase
We purchased a used 2010 Toyota Tundra yesterday from Matthew Laurence & Dana Scarborough. The truck was transferred from a sister dealership and arrived as scheduled as described. The entire experience was handled with professionalism and integrity. Matthew took his time with us and went the extra mile to make sure we were completely satisfied when we took possession of the truck. He was obviously very skilled and knowledgeable about his job and the Toyota Tundra and provided us with answers to all of our questions. More kudos go to Alesia in the finance office. She was friendly, professional and was a joy to deal with. She even gave us a great recommendation for lunch! We could not have been more satisfied with the dealership and every employee we encountered. We would definitely come back to Fred Anderson Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear that your time spent with our associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Best Regards, Steven Rhoads - GM
