Reviews
Great Customer Service!
My husband and I want to thank Ashley Christani, Don Hesher and Eddie Nuttall for the excellent customer service they provided and for making the process of buying a car so smooth and easy. They were very fair and worked hard to get us the best price possible. The atmosphere at this dealership was very relaxed and we didn’t feel pressured to buy anything we weren’t comfortable with. Overall, we were extremely satisfied with the service we received at this dealership. We got a great deal on our new Toyota 4Runner and we couldn’t be happier! We would highly recommend this dealership to anyone! Thanks again!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to give us positive feedback regarding your experience with us and congratulations on your new Toyota 4Runner. We make every effort to provide the very best customer service possible. Hearing from our customers that we have helped in this endeavor is gratifying and greatly appreciated. We hope that you will share your experience with friends and family. Be sure to like us on Facebook and Twitter for offers and updates from our dealership. Best Regards, Steven Rhoads – GM
New car buying experience
I am pleasantly satisfied with the quality of service and negotiation experience provided by John Arent of Fred Anderson Toyota. He was very prompt in replying to my questions, offer, and trade in value.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff here at Fred Anderson Toyota of Charleston was able to provide you with a great experience! We really appreciate this feedback and we will share it with the team. Be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Steven Rhoads - GM
An Outstanding Experience
I purchased a 2014 1794 Edition Tundra from Fred Anderson in Charleston/West Ashley, and I was very pleased with the entire process. My salesperson was Christen Salvatico, and she was very knowledgeable/helpful on my initial visit/test drive. On my return, she was also in demand, as she was closing another deal, but she still made sure I was taken care of. I have bought cars at many dealerships in the Southeast over the years, and this experience at Fred Anderson was at or near the very top, eclipsing many so-called "luxury" brands/dealerships, especially locally. I thought the pricing was very fair, and I had a very good experience with Sales Manager Don Hesher, as well as Finance Manager Alesia Durr. As someone who had been through the process several times, these folks were very no-nonsense, and no typical "dealer games"/hard up-sells. Don even went the extra mile of having my trade-in reviewed by the local Lexus dealer, which netted me a considerably higher trade-in value. I have never had another dealer do anything like that, and I appreciated it. Christen followed up with me several times after the sale to make sure I was pleased with the truck/transaction, which I am, on both counts. I can recommend (and already have) Fred Anderson Toyota to anyone looking to buy a Toyota with confidence and an expectation of quality service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for writing this wonderful and detailed review. Customer input is an important part in helping make our service the best it can be. A quality shopping experience is one of our top priorities, and we do everything we can to support our customers. We are dedicated to making sure our sales team does everything they can to make our customers feel welcome and supported during their visits. We look forward to working with you in the future! Be sure to check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Steven Rhoads – GM
i will return
Dealership is very nice and inviting. All the sales staff seem to be very in tune to putting you with the right vehicle for the right budget with no b.s. My wife and I recently purchased 2 vehicles from here and they will have customers for life. Thanks for the new rides guys
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Steven Rhoads - GM
High Quality Service and Commitment The Product
Julia was an outstanding representative of Fred Anderson Toyota. A friendly, helpful service oriented young lady whose attitude towards us (the consumer) made the purchasing experience an enjoyable one. Thanks for employing individuals that represent the best in what makes the consumer a loyal patron.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience here at Fred Anderson Toyota of Charleston. If you have any further needs, do not hesitate to come back in for a visit. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Regards, Steven Rhoads – GM
purchased 2 cars
Bought a tacoma on saturday and loved the staff and salesman so I came back and bought another car for my spouse on monday. Had a great experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase! I hope you are continuing to enjoy your new Toyota Tacoma. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Best Regards, Steven Rhoads – GM
2015 Toyota Tacoma 11/13/14
I had a wonderful experience purchasing my brand new truck from Fred Anderson's Toyota of Charleston. From the initial Internet help from Dana to the sale with Kelly, Chris, and Robert, to closing with Blake. They have a very helpful and professional staff. I would and will definitely recommend friends and family to purchase their next vehicle from FAToC.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear that your time spent with our sales associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Best Regards, Steven Rhoads - GM
Best car buying experience I've ever had
Matthew Laurence was beyond helpful. He helped us find exactly what we wanted and went above and beyond our expectations. He was pressure free and straight forward. Very friendly. Bill and Alesia in finance worked to get us exactly what we wanted as far as financing goes and helped us pick the best option. I would absolutely go back for my next car there and I have already recommended others to go there too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fun with Julia at Fred Anderson
We just purchased a Toyota Avalon this past week. Julia Vaughn was our sales representative from Fred Anderson Toyota. She was very organized and we enjoyed working with her. Thank you again, Julia, for your help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Fred Anderson Toyota of Charleston experience. Be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best Regards, Steven Rhoads – GM
excellent
Willing to work within our price range and give us the best deal possible! Would recommend to everyone! Everyone was very friendly and gave their honest opinion about which car to purchase rather than just tell you what you want to hear.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us. Here at Fred Anderson Toyota of Charleston, we are determined to deliver detail-oriented, honest, and personalized customer service. We would love to work with you again. Be sure to find us on Facebook and Twitter. We offer exclusive specials for our likers and followers. Sincerely, Steven Rhoads – GM
