Reviews
New car owner
Took a brand new minivan less then 3 weeks old to AutoNation to fix two warranty items. Mr Cruse is service writer had the car one full day and did nothing. We were told a body man needed to look at it and they would call us Monday. No call on Monday. When I called him back he said that they wouldn?t do the repair and to take it to another dealer. Unbelievable, a brand new van!! Never will I go back to this dealer, NEVER!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alfred, we are deeply disappointed by your experience at AutoNation Honda Sanford. Please call our General Manager at (866) 629-4620 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
AutoNation Sanford Review
I had a great experience at AutoNation. My sales person, Sergio, was very attentive and was great helping me in my car purchasing experience! He followed up with me constantly, checking in with me throughout the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maria, it means so much to us that you chose our dealership! We are happy to pass along your comments to the team here at AutoNation Honda Sanford! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Salesperson review
Had a great experience with Grant my Salesman. He was so professional and made the car buying process very easy,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Debra, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. Thank you for your kind review; we are happy to pass along your comments to Grant. Have a wonderful day!
Fantastic experience
Wonderful experience. Everyone was very nice,i didnt feel the sales pressure i usually experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
New car lease
The entire dealer ship staff was very accommodating and made the entire process very easy and stress free
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave us a response, Ronald! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change
Outstanding oil change and inspection service with Radimus, service representative
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dan, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Recall for passenger airbag
Everything went smoothly. The staff was very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Robyn, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
SERVICE VEHICLE
I all way take my vehicle to dealer because of the good service I get starting with the service agent from the time I arrive to the time I leave. I have purchases three vehicles from the dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jose, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Sanford. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
New Car purchase
I have an amazing time . Austin and the Financing David, made me feel relax on a situation that has everything to be stressful . Their quality of customer service is more than expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tired of Air Bag Replacements
Made an appointment to drop the car off at the early bird service. Was told at the time of the appointment they would put it in at 7:30 am. I was having 2 things done passenger air bag replacement and an oil change. I have had 4 air bags replaced in my Hondas over the time. 3 in Toyota. None of them have taken over 1 1/2 hours. At 11:30 am I called to see if the car was ready. I was on hold for 10 minutes waiting for an answer. Then was told by the service writer that it would be several more hours. I have a feeling something got lost in the process and until I called it was not discovered.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (866) 629-4620. We'd appreciate the chance to make your experience a positive one!