AutoNation Honda Sanford

AutoNation Honda Sanford is probably the worst Honda dealership in town. At least based on my recent experience. Their salesman (Bryan) approached me over the phone and invited to renew my Honda lease. He even put the offer in writing(!!!) by sending me a text. When we showed up at the dealership Bryan and his manager Randy declined to gives us the promised offer and instead gave us something completely different. When we ask for their full names and business cards - they flatly refused to provide it to us. The whole experience dealing with AutoNation Honda Sanford and particularly with Bryan and Randy felt like visiting one of those shady used card dealership and not a reputable company. Evidently they believe that the good old fashion bait-and-switch tactics will not harm AutoNation Honda Sanford reputation. Well, they are dead for me for sure.

AutoNation Honda Sanford is probably the worst Honda dealership in town. At least based on my recent experience. Their salesman (Bryan) approached me over the phone and invited to renew my Honda lease. He even put the offer in writing(!!!) by sending me a text. When we showed up at the dealership Bryan and his manager Randy declined to gives us the promised offer and instead gave us something completely different. When we ask for their full names and business cards - they flatly refused to provide it to us. The whole experience dealing with AutoNation Honda Sanford and particularly with Bryan and Randy felt like visiting one of those shady used card dealership and not a reputable company. Evidently they believe that the good old fashion bait-and-switch tactics will not harm AutoNation Honda Sanford reputation. Well, they are dead for me for sure.

Love coming to do my oil change! always professional staff that treats you exceptional

Outstanding Service writer Travis Bussin And outstanding Service

Great experience. Service work was quick, discounts offered and comfortable waiting area.

Worst Experience. I had an appointment for 9-00 am for oil change. and I dropped it off at 9-00 am. I was told that, I will get a phone call around 10-30 or so after the technician does a multi point inspection. Never heard from them so I called and I said, I need my car back by 12-00 (noon). I was told that should not be a problem. I get there at 12-00 and I am told, that the technician is now at lunch and will take some time. Finally, I got out at 12-35. I have never seen 3.5 hours for oil change that too after making an appointment. I wish I could give zero or negative stars. Save time and do not go here.

I normally don't have my car serviced at dealerships due to the cost of doing business there. I've had a more than pleasant experience with the service managers and work done at Sanford's AutoNation, in particular - Radhames. He's a fantastic service manager and has helped me with my second Honda Accord now. My needs are routinely accommodated with courtesy, and in a timely manner. I would recommend both Sanford's AutoNation Honda and Radhames to anyone driving Honda vehicles.

I don't even know where to begin. We started looking for a car for our son since our lease is coming to a end. And like most people we did shop around, everyone wants the best deal. We have tried to purchase from this dealership numerous times and every time it never works out. You think we would of learned but we thought we would give them another chance since it had been awhile. Anyways they gave us what they said was their best offer. We received a much better offer from another dealership so I let them know this. First I was told by Nancy that pretty much the other dealership was trying to scam us those were not her words but she was saying the deal they were trying to give us didn't match up. And she goes on to tell me that Autonation Honda has the Presidential award for customer service. Ummmm hmmm I wonder how they got that, definitely not by trying to make their customers happy and rectify a problem. We were suppose to go up to the dealership to buy the car before I received that other offer. Well Nancy sends me a text say she was going to send us another offer and we would be really pleased with this one. So we received it in a email and yes the offer looked great. But I guess we should of known if its to good to be true then it probably is! We tell her we are heading that way, its her day off so she says ask for Richard. We walk in and sit down, Richard comes up to us like he has no clue who we are and what we are doing there. We said Nancy sent us, he says hold on. He goes and calls Nancy on the phone and comes back and says this deal is VOID. He doesn't say guys I am so sorry there was bad communication somewhere I am not sure what happened but let me see if we can do anything to rectify this. NO he just stands there and says the deal is VOID. So of course we get pretty upset but through all of that he did not at anytime say lets try and make this right. So we went all the way there for a deal we were told was going to be great we had it in writing and Richard says "the deal is void". I totally understand that people make mistakes but not once did he even try to make it right. And I have no idea what Nancy was thinking even sending that to us. They have horrible customer service and very horrible communication I would not believe any deal they give you unless its right in front of you. I have never been so stressed out trying to by a car and we have bought many cars over the years. This has got to be the worst customer service experience we have ever had.

Mike was very helpful when we brought our accord in for service

Quick service for an oil change late in the day and without an appointment. Thanks!