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GR Auto Gallery

(289 reviews)
Visit GR Auto Gallery
Sales hours: 9:00am to 5:00pm
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Sales
Monday 9:00am–5:00pm
Tuesday 9:00am–5:00pm
Wednesday 9:00am–5:00pm
Thursday 9:00am–5:00pm
Friday 9:00am–5:00pm
Saturday Closed
Sunday Closed
(616) 828-1512 (616) 828-1512

Reviews

(289 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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purchase of mercedes benz

I worked with Ralph at GR Autogallery and couldn't have been happier. First class operation. First class service . I would highly recommend Ralph and all the people at GR Autogallery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealing with knowledgeable people

Awesome inventory and knowledgeable salespeople. Chris Hoexum knows his cars. I wouldn't hesitate to have more transactions with these guys. They have a bunch more cool FORDS

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Very Happy

My experience with GR Auto Gallery was great. The car I bought was as advertised and the interactions were very pleasant. I even had some questions after the purchase and they didn't hesitate to help. And they were quick to answer. Anyways, A+ in my book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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48' Willys Cj2a Purchase

In a nutshell. Bought Jeep from them. Wasn't quite as described. They gave me some money back. Im putting in the rest of the money trying make it right at this point. Sent from my Verizon, Samsung Galaxy smartphone

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

Worst vehicle purchase ever....

Recently purchased a 1986 Ford F150 through GR Auto... shipped truck from MI to WY.... took possession of it and drove it 500 yards before it broke down... almost $4,000 in repairs later, looks like there may be more issues... I only paid $14,500 for the truck... I'm speechless !!! Worst ever vehicle purchase of my life....

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic Experience

Over the years I have bought many automobiles and mostly hated every minute of the process. I had been looking for a specific car for a number of years and when I found the perfect car, I fully expected the same old song and dance with the sales staff. I contacted GR Auto Gallery about the car and was introduced to Joe Shaw, the general manager. Joe was not what I had expected in a sales person. He was very knowledgeable about this specific car and shared a ton of information about it. Joe was quick to research and answer all my questions over a period of several days. He never wavered from finding the information I wanted or taking additional pictures or even pointing out flaws in the vehicle. Joe handled every aspect of the purchase quickly and arranged for the car to be shipped to me. He made a video of the car being loaded for transport. When the car arrived, it was everything Joe had told me and more. Joe was with me every step of the way and made me feel like a friend. He showed honesty and integrity throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worst ever car buying experience!

Recently purchased a 1986 Ford F150 and had it shipped to WY. When I picked up the truck and drove it, it only made it 500 yards before it broke down! Almost $4,000 of repairs later i have it back and it looks like there's now a transmission issue... I've never been more dissappointed in my life with a purchase of a vehicle. I was offered $500 by GR to help defray costs, I think they need the $500 more than I do! By the way, truck cost $14,500! Im now into it for over 20k and counting....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Daniel Miller

Arrived at GR Auto Gallery for an appointment with Ralph Suk. Having the appointment helped Ralph find the two cars that we were interested in ahead of time. With the help of Ralph we checked out the two vehicles that were of interest. After close inspection, we found that neither were quite what we had in mind. Ralph had recommended that we study the photos before our visit. Good advice.There was no high pressure. When we finished with the two cars, Ralph suggested that we check a 2007 Audi convertible. Having had other Audis, we were glad to check it out. If we had a question and Ralph didn't know the answer, he was willing to make some calls and find the answers. After a great visit at GR Auto Gallery, we came home with a bright red Audi convertible. We look forward to going back and checking out the rest of the inventory. What a candy store for car nuts. Thanks again, Ralph.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr. KenW

Bought a 57 Metropolitan from Goran, the salesman, and everything was on the up and up. Price, paperwork and delivery was exceptional. I am aTruly satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

GR auto was very professional from the sales staff to the service staff to the manager. I am very pleased with my sports car. I highly recommend this company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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