Superior Auto Sales

3.4
(196 reviews)
Visit Superior Auto Sales
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–5:00pm 8:00am–5:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed

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(716) 265-3158 (716) 265-3158

Inventory

See all 131 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2006.
Welcome to Superior Auto Sales a full service dealership owned and operated by the Izzo Family. We've been in auto business since 1938. 2018 is our 80th year as a family owned dealership! We're located at 5201 Camp Road serving Hamburg NY. We sell quality used vehicles. As a qualified dealer we can help our customers find New vehicles too. We take trade ins and arrange financing with competitive bank rates OAC. Call or stop in to see the finest vehicles we have in our inventory today.
Isn't it time for a Superior ride?

Service center

Phone number (716) 265-3158

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

3.4
(196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

BUYER BEWARE OWNED MAY F150 FOR LESS THAN 1 YEAR AND PUT

BUYER BEWARE OWNED MAY F150 FOR LESS THAN 1 YEAR AND PUT OVER 2800.00 DOLLARS IN THIS TRUCK WHEN THEN SHOULD OF FIXED

1.0

BUYER BEWARE OWNED MAY F150 FOR LESS THAN 1 YEAR AND PUT

BUYER BEWARE OWNED MAY F150 FOR LESS THAN 1 YEAR AND PUT OVER 2800.00 DOLLARS IN THIS TRUCK WHEN THEN SHOULD OF FIXED

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

5 stars isn't enough - these guys deserve a 10 star

5 stars isn't enough - these guys deserve a 10 star rating. I was absolutely thrilled with my experience purchasing a used car from Superior Auto Sales & Service through Cars.com! The customer service provided was unparalleled. From the moment I first made contact, I was greeted with genuine enthusiasm and a desire to help. The level of professionalism and knowledge exhibited by the sales reps was commendable. They patiently answered all my questions, providing detailed information about the vehicle's history and features. It was evident that they were dedicated to ensuring I made an informed decision tailored to my needs. Moreover, the seamless and transparent buying process made me feel confident in my purchase. The sales reps facilitated every step of the process with efficiency and a smile. I truly felt valued as a customer, and their commitment to exceptional service left a lasting impression. In summary, Superior Auto Sales, facilitated by the outstanding customer service of their sales reps, has set a benchmark for excellence in the used car buying experience. I wholeheartedly recommend them to anyone in search of a reliable and enjoyable car purchasing journey. Thank you Superior Auto Sales & Service and thank you Cars.com!

5.0

5 stars isn't enough - these guys deserve a 10 star

5 stars isn't enough - these guys deserve a 10 star rating. I was absolutely thrilled with my experience purchasing a used car from Superior Auto Sales & Service through Cars.com! The customer service provided was unparalleled. From the moment I first made contact, I was greeted with genuine enthusiasm and a desire to help. The level of professionalism and knowledge exhibited by the sales reps was commendable. They patiently answered all my questions, providing detailed information about the vehicle's history and features. It was evident that they were dedicated to ensuring I made an informed decision tailored to my needs. Moreover, the seamless and transparent buying process made me feel confident in my purchase. The sales reps facilitated every step of the process with efficiency and a smile. I truly felt valued as a customer, and their commitment to exceptional service left a lasting impression. In summary, Superior Auto Sales, facilitated by the outstanding customer service of their sales reps, has set a benchmark for excellence in the used car buying experience. I wholeheartedly recommend them to anyone in search of a reliable and enjoyable car purchasing journey. Thank you Superior Auto Sales & Service and thank you Cars.com!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Ryan, Wow! Thank you so much for taking the time to share your exceptional experience with Superior Auto Sales & Service. We are truly humbled by your kind words and thrilled to hear that we've exceeded your expectations. Our team is dedicated to providing unparalleled customer service, and we're delighted to know that from the moment you made contact, you felt genuine enthusiasm and a desire to help. It's heartening to hear that our sales reps demonstrated professionalism, knowledge, and patience, ensuring you had all the information you needed to make an informed decision. We understand the significance of a seamless and transparent buying process, and we're pleased to hear that it instilled confidence in your purchase. Your recommendation means the world to us, and we're grateful for the opportunity to have played a part in your car-buying journey. Thank you for choosing Superior Auto Sales & Service and for sharing your positive experience. If there's anything more we can do for you, please don't hesitate to reach out. Safe travels in your new vehicle! Best regards, Rick & Nick Izzo

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5.0

Great buying experience

The entire process was seamless, Rick and Andre were very helpful with the buying process.Everyone at Superior Auto was very professional and there was no pressure during the entire process.

5.0

Great buying experience

The entire process was seamless, Rick and Andre were very helpful with the buying process.Everyone at Superior Auto was very professional and there was no pressure during the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Superior

Kudos to the Superior Team especially Aiden and Sarah. They answered all our questions and were both very helpful in our purchase of a used Lincoln SUV.

5.0

Superior

Kudos to the Superior Team especially Aiden and Sarah. They answered all our questions and were both very helpful in our purchase of a used Lincoln SUV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Andre Boruosowski, Finance Manager, outstanding!

Andre Boruosowski, Finance Manager, at Superior Auto Sales and Service, provided outstanding customer service to me when I bought my car. He was both knowledgeable and professional. I would highly recommend him to any who is looking for superior customer relations when purchasing a motor vehicle.

5.0

Andre Boruosowski, Finance Manager, outstanding!

Andre Boruosowski, Finance Manager, at Superior Auto Sales and Service, provided outstanding customer service to me when I bought my car. He was both knowledgeable and professional. I would highly recommend him to any who is looking for superior customer relations when purchasing a motor vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Love Superior Auto - Go Bills

Love Superior Auto! I bought an Audi A6 from them in 2008 and the salesman at the time was Andre Borusowski. He’s now the finance manager and after all those years he still remembers me! What a team of professionals! I promise you will never be disappointed if you buy a car from these folks! Rick Izzo part of the family’s ownership really took care of me. Go Bills!!

5.0

Love Superior Auto - Go Bills

Love Superior Auto! I bought an Audi A6 from them in 2008 and the salesman at the time was Andre Borusowski. He’s now the finance manager and after all those years he still remembers me! What a team of professionals! I promise you will never be disappointed if you buy a car from these folks! Rick Izzo part of the family’s ownership really took care of me. Go Bills!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

I would give zero stars if I could...

I would give zero stars if I could... Sarah Fabrizio was one of the nastiest people I have ever spoke to. She handled the paperwork after we bought our jeep from out of state and was in charge of sending sent the documents to a local notary that she recommended. When she messed up the paper work, she blamed the notary (who kept all of the documents she provided on file) and then when that didn't work, she blamed me. I had to ask her to only contact me in writing after she started calling me names on the phone when discussing her mistake. Even in writing she was unprofessional and resorted to name calling, instead of just admitting the mistake and making it right. The notary (who she recommended) also said that she called and harassed them and asked me to report her. In the end, I paid the additional $120 fee to fix the problem even though she put in writing that she would take care of it. However, the worst part was that she was so ugly to everyone involved. if I could... Sarah Fabrizio was one of the nastiest people I have ever spoke to. She handled the paperwork after we bought our jeep from out of state and was in charge of sending sent the documents to a local notary that she recommended. When she messed up the paper work, she blamed the notary (who kept all of the documents she provided on file) and then when that didn't work, she blamed me. I had to ask her to only contact me in writing after she started calling me names on the phone when discussing her mistake. Even in writing she was unprofessional and resorted to name calling, instead of just admitting the mistake and making it right. The notary (who she recommended) also said that she called and harassed them and asked me to report her. In the end, I paid the additional $120 fee to fix the problem even though she put in writing that she would take care of it. However, the worst part was that she was so ugly to everyone involved.

1.0

I would give zero stars if I could...

I would give zero stars if I could... Sarah Fabrizio was one of the nastiest people I have ever spoke to. She handled the paperwork after we bought our jeep from out of state and was in charge of sending sent the documents to a local notary that she recommended. When she messed up the paper work, she blamed the notary (who kept all of the documents she provided on file) and then when that didn't work, she blamed me. I had to ask her to only contact me in writing after she started calling me names on the phone when discussing her mistake. Even in writing she was unprofessional and resorted to name calling, instead of just admitting the mistake and making it right. The notary (who she recommended) also said that she called and harassed them and asked me to report her. In the end, I paid the additional $120 fee to fix the problem even though she put in writing that she would take care of it. However, the worst part was that she was so ugly to everyone involved. if I could... Sarah Fabrizio was one of the nastiest people I have ever spoke to. She handled the paperwork after we bought our jeep from out of state and was in charge of sending sent the documents to a local notary that she recommended. When she messed up the paper work, she blamed the notary (who kept all of the documents she provided on file) and then when that didn't work, she blamed me. I had to ask her to only contact me in writing after she started calling me names on the phone when discussing her mistake. Even in writing she was unprofessional and resorted to name calling, instead of just admitting the mistake and making it right. The notary (who she recommended) also said that she called and harassed them and asked me to report her. In the end, I paid the additional $120 fee to fix the problem even though she put in writing that she would take care of it. However, the worst part was that she was so ugly to everyone involved.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Hi I just got home from 2 months in the hospital 🏥🏥🏥🏥

Hi I just got home from 2 months in the hospital 🏥🏥🏥🏥 and I stop dàre to see if something It good 👍

5.0

Hi I just got home from 2 months in the hospital 🏥🏥🏥🏥

Hi I just got home from 2 months in the hospital 🏥🏥🏥🏥 and I stop dàre to see if something It good 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

VERY sleazy car salesman.

Called and made an offer on a car which was countered with their offer.Called the next day to tell them i would be driving the 10 hour drive...price went up $1000.Agree to this as that this was a speciality car.Told them that i wanted the car fully detailed and ready to go INCLUDING the rugs to be detailed as that i could see from the pics it needed attention.On my way there i asked the manager if the rugs had been cleaned and he ASSURED they were.Get there after a 10 hour drive...low and behold the rug was never detailed as promised...could easily tell by the same stain in the pics AND by the 10 inch by 10 inch wide and 2 inches DEEP of water that were on the rug behind the passenger seat.Manager stated one of the salesman must have left the window open.I informed him that the Towncars are known for such leaks and this needs to be addressed.He vacuumed it out.Was closing time at this point...got a hotel room...came back to test drive the next day...more water is in the car from last nights rain.When i asked him why he did not clean the rugs like he told me he had ...thus clearly he would be aware of the pond in the back...he became indifferent and turned on a dime.Was so pissed of i had to get out of the place.Two 10 hour days of driving...meals and tollls and $ 140 for hotel room for a total of about $350. Stay away. These people have been selling cars for to long ...just sell the dealership and let some else do the job.

1.0

VERY sleazy car salesman.

Called and made an offer on a car which was countered with their offer.Called the next day to tell them i would be driving the 10 hour drive...price went up $1000.Agree to this as that this was a speciality car.Told them that i wanted the car fully detailed and ready to go INCLUDING the rugs to be detailed as that i could see from the pics it needed attention.On my way there i asked the manager if the rugs had been cleaned and he ASSURED they were.Get there after a 10 hour drive...low and behold the rug was never detailed as promised...could easily tell by the same stain in the pics AND by the 10 inch by 10 inch wide and 2 inches DEEP of water that were on the rug behind the passenger seat.Manager stated one of the salesman must have left the window open.I informed him that the Towncars are known for such leaks and this needs to be addressed.He vacuumed it out.Was closing time at this point...got a hotel room...came back to test drive the next day...more water is in the car from last nights rain.When i asked him why he did not clean the rugs like he told me he had ...thus clearly he would be aware of the pond in the back...he became indifferent and turned on a dime.Was so pissed of i had to get out of the place.Two 10 hour days of driving...meals and tollls and $ 140 for hotel room for a total of about $350. Stay away. These people have been selling cars for to long ...just sell the dealership and let some else do the job.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Mr. Farley, The vehicle you came to see was not known to have a water leak. When you were looking over the vehicle you told me the rug was a little wet and it was taken care immediately. This vehicle has since been sold. Regards, Rick Izzo, GSM

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1.0

Sleazy car salesman

I just called and asked for a test drive since I live an hour away. I drove the hour to test drive the vehicle. I waited patiently since there was another test drive going. I was given the keys to look it over while the salesman said he was grabbing the plates. I waited for quite a while and the salesman finally came out, but with no plates. He asked what I thought and I expressed again that I wanted to test drive the vehicle. He then said oh let me check if you can test drive it. What? He never even asked for my license and it became clear he had no desire to let me test drive the vehicle. He then said if I wasn’t willing to pay full price, then I couldn’t test drive the vehicle. How an I supposed to know if I even like it if I haven’t even test driven the vehicle?? He literally treated me like I was a peasant and couldn’t afford the car or something. By this point, I was very aggravated. I told him you low balled me on my trade in and then told me basically if I don’t pay the asking price (5k over value), then I can’t test drive the car. He then told me modified cars are worth more if they are German, which is a lie. I said thanks for wasting my time and got in my vehicle. He responded I didn’t waste your time, which I responded yes you did…I requested a test drive, drove an hour here, and you won’t even let me test drive it. As I was driving away, he (Richard) called me a xxxxing xxxxxxx. I will admit, I responded just as vulgarly. Oddly enough, on my way home, the GM called and left a message saying he would give me more for my trade in and would be willing to drop the price on the BMW. Really? After all that? I’d never purchase a car from these people. Check out the yelp reviews, they aren’t good! Stay clear of this dealer! These guys are scam artists, sell overpriced lemons, and provide zero customer service. Run far away!

1.0

Sleazy car salesman

I just called and asked for a test drive since I live an hour away. I drove the hour to test drive the vehicle. I waited patiently since there was another test drive going. I was given the keys to look it over while the salesman said he was grabbing the plates. I waited for quite a while and the salesman finally came out, but with no plates. He asked what I thought and I expressed again that I wanted to test drive the vehicle. He then said oh let me check if you can test drive it. What? He never even asked for my license and it became clear he had no desire to let me test drive the vehicle. He then said if I wasn’t willing to pay full price, then I couldn’t test drive the vehicle. How an I supposed to know if I even like it if I haven’t even test driven the vehicle?? He literally treated me like I was a peasant and couldn’t afford the car or something. By this point, I was very aggravated. I told him you low balled me on my trade in and then told me basically if I don’t pay the asking price (5k over value), then I can’t test drive the car. He then told me modified cars are worth more if they are German, which is a lie. I said thanks for wasting my time and got in my vehicle. He responded I didn’t waste your time, which I responded yes you did…I requested a test drive, drove an hour here, and you won’t even let me test drive it. As I was driving away, he (Richard) called me a xxxxing xxxxxxx. I will admit, I responded just as vulgarly. Oddly enough, on my way home, the GM called and left a message saying he would give me more for my trade in and would be willing to drop the price on the BMW. Really? After all that? I’d never purchase a car from these people. Check out the yelp reviews, they aren’t good! Stay clear of this dealer! These guys are scam artists, sell overpriced lemons, and provide zero customer service. Run far away!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
Dealer response

Good Day Mike; We appreciate you wanted to take a test drive in this vehicle. Your salesman acted professionally and had a polite conversation with you about the vehicle and the vehicles firm asking price. Your reply was "Price is ridiculous!". Based on your response we have many vehicles that customers just want to take for a ride. Our company policy is to discuss vehicle price, trade in value and financing with every customer which is then subject to a test drive. Regards, Rick Izzo, GSM

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