Reviews
Pleasant experience.
Took our Lexus in for a yearly service, and took advantage of the clean friendly comfortable waiting area. Refreshments and snacks were provided and appreciated by all of the patrons.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back next time!
Service
Car was in for 10,000 mile service . I used valet service which was excellent. I always am pleased with staff and service and have been a customer for over 25 years ,thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We appreciate your support over the years and are happy to hear that you had such a successful service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!
Exemplary Service
Very friendly staff. Serviced and detailed my car promptly. Everything came out beautifully. So happy with my first experience. Will be back for any additional service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Happy customers make us happy, Paula! Thank you for allowing our Lexus of Akron-Canton team the chance to assist you. We look forward to our continued relationship!
Friendly fast service
Amazing customer service. Staff is friendly and knowledgeable. They were very accommodating when I needed a last minute loner car for the day. This dealership as well as the staff never provide unsatisfactory service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Melissa - Thank you for sharing your positive experience with Lexus of Akron-Canton! We are happy to hear we could make your service visit a bit easier with a loaner vehicle. It is our pleasure to work with you and we'll see you next time!
Highly recommend
Wonderful experience through all phases of the shopping process. Could not have asked for a better buying experience. Low pressure, honest, and knowledgeable sales staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Julie - we're thrilled to hear that you couldn't have asked for a better buying experience! Thank you for the review and for trusting Lexus of Akron-Canton with your business - and safe travels ahead!
Excellent service and courteous people
Excellent service. Performed work on time. Nice facility. Received notification upon completion of work. Provided loaner car of my choice. Definitely recommend this dealership to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mohammed - Thank you for recommending Lexus of Akron-Canton! We are delighted to hear that you're satisfied with our service and facilities. Hope to see you at your next visit!
Great Dealer
Took 2021 Lexus RX-350 in for routine oil/lube/tire rotation. Service was professional, quick and friendly. Can’t expect anything better. Everyone there is customer focused and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ellen - we're glad we're providing the top-notch service and care we pride ourselves on! From the entire Lexus of Akron-Canton team, thank you for your business and for trusting us with your 2021 Lexus RX 350!
Routine Maintenance
My NX300 was scheduled for routine maintenance. The work was performed in a professional and timely manner. The service individual reviewed the maintenance results with me prior to departing the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Providing our guests with detailed and communicative care is a top priority at Lexus of Akron-Canton. We're glad our team could take excellent care of your Lexus NX 300 and that we returned your vehicle to you in a timely manner. Thank you for choosing our team of professionals to assist you and we hope we'll see you again next time you need service!
Ended up buying a 2019 Rx350.
Kari Scherer is a super sales person. She paid for my oil change after I bought my new car. Bought my husband and I lunch. She is very knowledgeable about the car and stayed with us the whole time we were there. Never pushy or seemed impatient. Great person.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jacksr
I am a loyal customer having leased 6 cars from this dealership. The last leasing experience was by far the worst I have ever encountered. Car that was leased to me was not what I wanted and the financial person was high pressure and very lengthy. Overall a dreadful time.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase