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Burns Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (214 reviews)
2016 state dealer award
View 5 awards
2016 state dealer award 2014 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burns Ford from DealerRater.

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Burns Ford Lancaster, SC

Easiest car I have ever bought. Professional, personal, helpful, thoughtful, sincere, and most of all local.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're happy to hear that we were able to provide you with exceptional service, Gertrude! We sincerely appreciate your business and hope to continue serving your for many years to come!

2014 Ford Fusion Great service

As usual, the service was prompt and thorough. From the time the service writer took the info until she brought my keys to me, all went just as it should.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Burns Ford Quality

Have been a customer here for several years. Always treated first class regardless of what I was in for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Dave! If there is anything else we can do to assist you, please let us know! Take care!

Burns Ford

We had A1 customer service and care. We recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Willie, your positive review means a lot to us and we?re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Dealer and Service

It is a pleasure to have Burns taking care of our needs. They are in a good location for us to travel to get to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, Louis! If there is anything else we can do to assist you, please let us know! Take care!

Burns Ford

I have always received excellent service any problems with my vehicles. Staff is friendly and know what they are doing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're happy to hear that you've had such a great experience here at Burns Ford! We hope to continue to serve you for many years to come!

Great service and sttaff

I went to the dealership looking for a used van for my business and walked out a few hours with a new one... I got a great deal and your staff was very professional and courteous. This is the second vehicle I have bought from Burns and I will be back and recommend them highly in the future..Thank you for your great service. Judy S, Barrett

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership to work with

Levi did a great job. I wanted another F150, told him what the budget was and he got to the numbers I needed to make the deal. Very good follow up by service and sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Buying Experience

I bought a 2014 F-150 from Burn's. I was looking for a specific color (Sunset Metallic) and in mid August, I ordered my truck through Burn's. I had contacted other Ford dealers and was told that if I ordered a vehicle it would have to be a 2015 model. When I contacted Burn's and told them what I wanted, they said no problem. They would/could order whatever I wanted. Understand that my order was solely predicated on color and the color I wanted was being discontinued in the 2015 models, so if I had to order a 2015, then I could not get what I wanted. Burn's said we will get what you want .... and they did. I had never ordered a vehicle before. Usually I just bought something "off the lot." This was a totally different experience ... a great one. Actually enjoyed the buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

Internet salesman was great and very helpful! Would definitely recommend salesman and dealer to family and friends. Unfortunately they did no have a lot used trucks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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