Reviews
Write a reviewBurns Ford Lancaster, SC
Easiest car I have ever bought. Professional, personal, helpful, thoughtful, sincere, and most of all local.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that we were able to provide you with exceptional service, Gertrude! We sincerely appreciate your business and hope to continue serving your for many years to come!
2014 Ford Fusion Great service
As usual, the service was prompt and thorough. From the time the service writer took the info until she brought my keys to me, all went just as it should.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Burns Ford Quality
Have been a customer here for several years. Always treated first class regardless of what I was in for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Dave! If there is anything else we can do to assist you, please let us know! Take care!
Burns Ford
We had A1 customer service and care. We recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Willie, your positive review means a lot to us and we?re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Dealer and Service
It is a pleasure to have Burns taking care of our needs. They are in a good location for us to travel to get to the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to read such wonderful comments about your recent experience with us, Louis! If there is anything else we can do to assist you, please let us know! Take care!
Burns Ford
I have always received excellent service any problems with my vehicles. Staff is friendly and know what they are doing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that you've had such a great experience here at Burns Ford! We hope to continue to serve you for many years to come!
Great service and sttaff
I went to the dealership looking for a used van for my business and walked out a few hours with a new one... I got a great deal and your staff was very professional and courteous. This is the second vehicle I have bought from Burns and I will be back and recommend them highly in the future..Thank you for your great service. Judy S, Barrett
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great dealership to work with
Levi did a great job. I wanted another F150, told him what the budget was and he got to the numbers I needed to make the deal. Very good follow up by service and sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Buying Experience
I bought a 2014 F-150 from Burn's. I was looking for a specific color (Sunset Metallic) and in mid August, I ordered my truck through Burn's. I had contacted other Ford dealers and was told that if I ordered a vehicle it would have to be a 2015 model. When I contacted Burn's and told them what I wanted, they said no problem. They would/could order whatever I wanted. Understand that my order was solely predicated on color and the color I wanted was being discontinued in the 2015 models, so if I had to order a 2015, then I could not get what I wanted. Burn's said we will get what you want .... and they did. I had never ordered a vehicle before. Usually I just bought something "off the lot." This was a totally different experience ... a great one. Actually enjoyed the buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Internet salesman was great and very helpful! Would definitely recommend salesman and dealer to family and friends. Unfortunately they did no have a lot used trucks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
