Reviews
Write a reviewCustomer
The truck is great. I Love it and the service is alway the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fred Mader
I HAD TO GET MY BATTERY CHANGED BECAUSE i HAD TO JUMP IT TWICE AND THEY GOT ME IN THAT DAY AND IT ONLY TOOK ABOUT 1 HOUR AND HAD THE OIL CHANGED AT THE SAME TIME.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frederick, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
Great Experience
I purchased a used 2017 Ford Mustang convertible. There were a couple issues when I first took delivery of the car but working with Daryl Steinhoff the sales person everything was resolve quickly and efficiently. Also involved with the solutions were Mike Morrissey in service and Kelly Schillerman in the Quick Lane. My thanks to everyone for their efforts and professionalism.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
like the new layout of the quick lane
it took a little longer than expected for my oil change and tire rotation. i know there was a tire sale going on, but it looked like the boys were getting tired later in the afternoon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christine, we're pleased to hear everything was completed to your satisfaction! Thank you again for choosing Les Stumpf Ford, and we hope to see you again soon!
Oil change tire rotation
This was during the "tire sale". You need to have more staff to answer the phone and handle walk-ins. Called several times; no answer. Stopped in several times as a "walk-in"; no time available. Asked about an appointment; week and half out. Finally showed up as a walk-in at 7:15 a.m. and told I'd have to wait 2 hours; decided to wait. Oil change finished in about an hour. The "Quick Lane" is anything but quick.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great salesperson!
Just bought our F150 truck from Les Stumpf Ford. Gary Cyr is a wonderful salesperson, very concerned that we were satisfied with purchase!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 escape
Great service from Gary. He made purchasing a vehicle (our 2nd this year) very easy. He was very knowledgeable and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
First time at this dealership and very pleased
We took a two hour drive to look at a new vehicle at this dealership we came across on their website. The dealership was very clean and kept up very well. We could not have asked for more from our salesman and finance officer. Absolutely not pressured into anything and very pleasant working with both of them. We ended the day with driving home in our new ride! Thanks, Brett
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brett, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
This was my first time purchasing a vehicle on my own, and I was very pleased with how considerate and helpful everyone was especially the salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great job, for my preventive maintenance
The quick lane is a very efficient and nice place for that necessary preventative maintenance. Kelly, while very busy, took time to ensure that I would not wait too long for the service I needed. The addition of the car wash is a nice customer service feature. Thanks, Ron Olson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything we can do for you! Safe travels!