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INFINITI of Coconut Creek

(1,315 reviews)
Visit INFINITI of Coconut Creek
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 12:00pm–6:00pm Closed
2022 state dealer award
View 5 awards
2022 state dealer award 2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (954) 283-5456 (954) 283-5456
Used (954) 388-1589 (954) 388-1589
Service (888) 214-4193 (888) 214-4193

Reviews

(1,315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Coconut Creek from DealerRater.

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Troy Neel of Infiniti of Coconut Creek is the best

Troy Neel of Infiniti of Coconut Creek is the best....the best dealer in south FL hands down

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sean D (Delray Beach, FL)

I initially brought in my 09' g37 coupe for a routine transmission service and to have a general "check up" appointment to make sure all was ok, since I just recently bought the car. I met with Steve Bussius who was very professional, friendly and knowledgeable about these cars. As it turned out, I didn't need the service with the mileage the car had. He had his tech show me a few minor things that they recommended repairing in the near future and were at a reasonable cost. They could have easily done the service for the fee and I wouldn't have even known better. I consider their service Dept honest, fair and very qualified. They also happen to have a very nice waiting area for those who prefer to stay and wait, complimentary coffee, water, etc... I would definitely recommend Steve B at Coconut Creek Infinit to anyone needing repair work. Sean D. Delray Beach, Fl

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the recommendation Sean! We appreciate your business.

The best!!

Steven Fisher is the best!! Not only does he make sure my car is well taken care of every service visit, he takes it a little further and make every visit personable. I've stopped by several times and dealt with other service reps and their level of service and commitment just doesn't compare to that of service provided by Steven. He's definitely the best there and if my car can take it, I'll always wait to deal with only him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your business and your review!

Maintenance service

called to make an appointment for service and they told me to come in half hour. The service consultant Dan, greeted me right away upon walking in and was very efficient in getting my car in for service. The car was done as it was promised, on time. Can not ask for more. Thank you Dan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for coming to us with your service needs.

Best Service In The Land

I have owned four Infinitis, one G37S and three FX's. Currently driving a 2013 FX37. One reason I keep coming back is Infiniti makes a great automobile. The other is that I have never experienced the high level of service I consistently receive at Infiniti of Coconut Creek. My Service Advisor, Steven Fisher, always treats me like royalty....as if he genuinely cares about the customer. I always have a loaner offered to me regardless of the time the car will be tied up in service. This is of major importance, as I am an IT Engineer and I never know when a client is in urgent need of my service. The car is always completed when promised, parts arrive quickly, I easily get an appointment when necessary and, even without an appointment, I am taken care of immediately. Of course, I always get a follow up call to ensure I am satisfied. The Lexus dealer across the street could take a lesson from my Infiniti dealer. That is why my wife's next care will probably be an Infiniti, not a Lexus. Incidently, their detailing is tops, and very price competitive. I have only praise for them; Quite unusual when commenting on a car dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review! We appreciate your business.

Purchase of new car

I had a negative experience trying to get into a lease of a new QX60. I was referred to this dealership by someone that woks for Inifinti and they gave me a Friends Discount certificate. This dealership would not negotiate via email with me whatsoever. I ended up securing a deal through Sawgrass Infiniti. 95% of the transaction was done via email and the remaining 5% was pretty painless in person.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Terrific place

Wow. Such nice, pleasant people. Everyone treated us with respect and were so helpful. Steve in Service and Joey at the body shop were terrific. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Great customer service is what we strive for so we're happy to hear you were so pleased.

Service visit

These guys know what they are doing and always treat me and my car right! I have been to other places and never will again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Satisfied service customer

I made a last-minute appointment to have my 10,000 mile service done ....When I made the appointment, I was told to ask for Troy. I drove up to the store and was greeted right away. In no time flat, my car went in for the oil change, alignment and several other things that needed to be done. My work was done quickly, my car was washed and vacuumed and returned to me in less than an hour. Troy was great and very personable. It was so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to hear you had such a great service experience. We appreciate your business and your review!

Great experience good customer service

Excellent service sale team was willing to work with me to get my Qx60 and was able to take my expiring lease from me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you John! We appreciate your business and your kind words. Hope you are enjoying your Qx60!